Property clean,staff pleasant and well situated

Check the distributor a soap in the shower as the pump did not work

Executive room was very good. 2 TV's was a bonus. Shower also very good. Lively in the bar in the evening.

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The hotel is a bit far from center , in a very nice neighborhood. It’s about 30 mins enjoyable walk to city center. Room was very clean as well as bed sheets, blankets and pillows. The bed was very comfy. Big and clean bathroom, hot water with good pressure available. lighting and wifi were very good. The hot breakfast was lovely! It had a lot of choices including fruit, eggs, meat, cakes, …, etc, served in a very nice and comfortable area. Hotel staff very kind and helpful particularly Anita and her team at breakfast. Very friendly and tried to make sure everything is alright for the guests. I had a comfortable stay, real value for money and I highly recommend the hotel.

Excellent location. Friendly staff. Decent size rooms and bathroom. Free parking. Nice and warm.

We’ve stayed twice now. The second time the bathroom was quite tired. The shower screen wasn’t sealed properly and the water has leaked causing the bath panel to rot. Breakfast was nice but we had to wait a while for the eggs, then the hash browns had run out. We had to ask for more fruit and yogurt to be put out. We were finally asked if we would like a hot drink when we had finished our breakfast. The staff are very friendly but seemed to be rushed off their feet.

The room was comfortable and clean. Nice powerful shower.

In the room, a choice of herbal teas would have been nice, instead of only breakfast tea. Breakfast was ok but, as someone who doesn't eat fried breakfast, I was a little disappointed that the Deliciously Ella granola and porridge which were on the printed menu were not available. The coffee / tea were sub standard and brought round in thermos jugs by staff, but not very often so hard to get a top up. It would be better to have self service, plus choice of herbal teas.

Great location, we stopped to visit uni, would be great for stopping with friends, and doing a spot of shopping in either Newcastle City centre or nearby metro centre. It looked really nice in the evening with people having a drink on the seating area outside and also in the bar area. We paid more for a superior room, it was really nice, with very comfortable beds with mattress toppers on. Really nice bathroom and modern shower with 2 shower heads. Well appointed with selection of tea, coffee and hot chocolate in room. Also biscuits, crisps and bottled spring water. Room had great black out curtains, and was fairly quiet, just heard 1 other person get up and have a shower in the morning, but that was probably as I had already woken up before my alarm went off. Staff very helpful on reception and on bar/breakfast area.

There really wasn't anything I didn't like. Great room, staff and location. Only slight downside was car parking is not very spacious, and when I arrived at 8pm, the spaces were full. I am assuming this may just have been as they were fully booked, and after asking reception they managed to sort a space for me at the side of the Hotel. If you dislike tight spaces or are very bothered about others parking close to you or potentially blocking you in, this may bother you if they are fully booked. I imagine mid week you might be fine. Also a slightly irritating flashing light on smoke detector over beds, some may find it reassuring, but in a dark room with blackout curtains, it is really quite bright!

Great location, nice area, good room. Good value for money. Staff helpful.

Mixed experience at breakfast. First day they took our room number told us to sit down and someone would be over with the coffee.. did not happen. Had to find cutlery and mugs on another table and help ourselves to a pot of not nice coffee. Self catering food was fair however. Next day same thing but they did come and serve us and we had a nice fresh coffee. Third day it was service only. But quick, food freshly cooked etc. so each day it got better. Am presuming they resort to self service when busy.

Breakfast was excellent. A lovely atmosphere in the dining area. Good selections. I had a cooked breakfast which was hot and very tasty. The bacon was crispy and plentiful. The hotel was welcoming and friendly, great central location near to restaurants and cafes too. The Delux Double room was very pleasant, clean and spacious. I was pleasantly surprised. All the staff I encountered were lovely and polite. Would visit again, if in Newcastle.

Personal preference- whilst the bed was very spacious ( Queen double) it could have been a little softer with a topper but for one night was okay. The corridor carpet was a little threadbare near some doors and a little stained...it just took the shine off the decor. No available free hotel parking when we arrived. We were lucky to find two parking spaces close to the hotel near side street, we had two elderly ladies in the party and they just managed to walk and carry their belongings.

About a 10-minute walk from the metro station. Easy to get all Newcastle locations. Friendly staff and lovely bar. Room was big and clean.

The room looked nice and clean but the net curtain was grey and partially hanging off in places. As the main curtains were open this was the first thing I saw. Such any easy fix to make the room nice. The seal on the bottom of the bath shower door didn't actually seal the water in when you had a shower, so floor got soaked. Either that or there's a leak. These were small things which are easily fixable, but I enjoyed my stay and would stay there again.

room was large and well maintained as was the en suite. the hotel public areas are beautiful and luxurious. staff were very welcoming but Newcastle always is

because it's a bit of a night life area (lots of students around) it can be quite loud if your room over looks the main road. we had a group of people drunkenly singing as they were making their way home at 1:30am. The window was cracked so if closed it might not have disturbed me. mattress was a bit too firm but that's a personal preference. oh no plug socket next to the bed which meant my phone had to charge across the room which was upsetting at 6:45 when I had to drag myself up to turn the alarm off