The room was very comfortable and warm and the location was excellent for us as we were visiting our daughter who is at university in Newcastle and lives in Jesmond. Jesmond is also full of nice places to eat and great coffee places and nice individual shops. Also, very close to the centre of Newcastle - easy Metro ride and not too far to walk (about 30 mins). It was excellent value for money. Staff very friendly. Free car park. There was also an Indian restaurant there which looked fantastic - we didn't eat there but will next time! We will be back!

The room was a little dated.

During my recent stay at the Best Western New Kent Hotel in Newcastle, I was thoroughly impressed by the level of service provided by the staff. Upon my late-night arrival, I was greeted by Melvin, who displayed an exceptionally courteous attitude. He went out of his way to assist me with the parking, ensuring that I had a hassle-free experience. His professionalism and friendly demeanor made the late check-in process smooth and welcoming. Additionally, my interactions with Suzan at the reception desk were exemplary. Her attentiveness and care were evident as she efficiently handled all my queries. On a particularly rainy day, Suzan kindly provided me with an umbrella, a gesture that proved to be incredibly useful. This thoughtful act allowed me to enjoy a pleasant walk in the charming Jesmond area without being deterred by the weather. The hotel room itself was immaculate, with a clean and airy ambiance that immediately put me at ease. The fresh atmosphere was complemented by a well-maintained bathroom, which was stocked with soft, high-quality towels, enhancing the overall comfort of my stay. Overall, the hospitality exhibited by Melvin and Suzan significantly enhanced my experience at the Best Western New Kent Hotel. Their dedication to excellent service is truly commendable, and I look forward to staying at this hotel again in the future.

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Phone could call out on TV bathroom but close door because echo makes voice louder can open window after shower can take shower use rinse soap off walls and feet .bed is comfy single bed warm duvet cover curtains block light happy people at restaurant can hear traffic but at night its quiet very close to shops metro buses it takes 20 mins slow walk down Osborne road round to other metro there's much closer metro near library .Dene is walk away its comfy clean a bit maze to find reception but bar has door to reception carpets are nice thick no lift though.trees greenery around ,its quiet .toilet flushes well and very clean bathroom they put switches at head of bed .easily roll bed back if lost card down side can put books on shelve behind and desk big enough to do some paper work .like opening windows to let out steam and fresh air in morning cause i get head aches i just hide under duvet then shut or leave open esp during covid..I like it when air vents are hoovered in hotels helps fight against air con flu etc .cupboard good had stand in it.not lot of door slamming doors close easily slowly for me not to rapidly lots fire doors which is good.Just put card in box in morning if no one there.

No comlaints.

Other than pricier boutique hotel closest hotel to Freeman Hospital (just over 20 min pleasant walk). Majority of staff very pleasant and helpful. Clean and comfortable with nicely refurbished bathroom. Good to have power sockets with USB on bed console. Lovely food in adjacent restaurant with nice staff, comfortable to eat alone.

Early riser for work so conscious of squeaky flooring. In room folder needs updated as breakfast listed as from 0630 when it’s 0700.

Property a bit tired, but clean. Staff helpful and friendly. Location a fair bit out of the city centre, but we didn't mind as we know the area well and were happy with the walk back afterwards. (You are looking at a good 35 min walk, though, or a 5 min uber). The Jesmond area is clean and safe with plenty of cafés, bars and eateries around. For the less than half price that we would have paid for a city centre property we were happy with the location and condition of the hotel. We chose not to have the hotel breakfast as there are many cafés nearby. I have stayed in 2 other hotels on Osborne Road before and thought it compared favourably, albeit the New Kent is the furthest out of them all. I would stay here again.

Parking spots are restricted so try and get there early. Room swipe key failed (despite us being meticulous about keeping away from phones etc). Staff said it happened quite a bit, but staff through out were excellent, friendly & helpful.

Friendly female receptionist who welcomed us. The room, although small, was clean and kitted out well.

The heating - I enquired with reception when the heating was going to come on as the room was very cool when we went in at 4pm. The heating did come on but then went off again so during the night it was cold again. The bed was a very small double - it was okay for us for one night. The night time receptionist/porter was sarcastic on our return after midnight. I was desperate for the use of the toilet after walking from the centre. He told us we could not use the downstairs toilet as it was just mopped and then said, “Do you not have a toilet in your room!”. I felt it was a bit rude.

The location was excellent for me since I was visiting friends in Jesmond. The hotel was what I expected, simple but clean. It's an old building so labyrinthine, and I first got an oddly-shaped room with almost no space for suitcase but there was another one available and I was changed immediately. Bed was comfortable and closet space good. Bathroom was immaculate. The hotel breakfast was surprisingly good, and included a la carte items (I had great Eggs Benedict). Desk staff was very attentive and pleasant , although there seemed to be only one employee at any given time. The cleaning lady found something I'd left behind and ran to find me before I departed, very kind. Bonus: The Indian restaurant on the hotel premises is EXCELLENT.

No elevator, 3 stories. The stairs are narrow and carpeted so hard to roll luggage. I actually pulled a muscle very badly bringing my suitcase back down. Wasn't offered help although it's true I didn't think to ask (only one desk employee). It's a budget hotel but could benefit from expanding personnel.

A supreme location in Jesmond. Not only interesting in itself, but ten minutes from the City Centre via the two close by Metro Stations. Staff are all great and friendly and full of local knowledge. They go above and beyond. All the staff are great, but I wish to give a big shout out to Melvin and Timmi! Fantastic breakfast options. And the adjoining restaurant- Chakh Dhoom - serves the best Indian food I have ever had… bar none. If you’re staying in Newcastle, long term or short term, I really can’t recommend this hotel highly enough.

The hotel is in an excellent location, there are local shops, restaurants and bars. It is a thirty minute brisk walk into the city . Breakfast was excellent, great variety and freshly cooked. Lovely friendly staff, nothing was too much trouble.

The room had everything we needed but the decor was bland and needed a bit of a refresh.

Friendly staff, clean room, with space around bed including small seating area by window, spacious bathroom

The sheets were too small for the bed and didn't tuck under the mattress, which meant they crumpled and 'moved' during the night. The hotel is linked and/or next to a curry house next door. On the friday night they were busy and when the light was put on in the bathroom, the extractor fan filled the room with curry fumes.