It was very close to the metro, easily able to travel about the city. The staff were very friendly whenever I interacted with them. I liked the option of having a breakfast grab bag, with a sandwich, fruit, and juice, that you could take up to your room, I thought it was a really good idea as early in the morning im not one for sitting down to eat. The room was clean, had everything I needed. My room was up on the top floor, so I didn’t really hear any noise from other rooms. The WiFi was also good, fast connection speeds. There’s a convenience store directly opposite for drinks/snacks etc. I really enjoyed my short stay in Newcastle, it’s a lovely city

Being that my room was right at the top, on one night it got very very hot, even with windows open, and I struggled to sleep. Perhaps a small fan could be offered to guests staying up there, in the summer? I slept great the next night, as it had rained and cooled down a bit. Although I didn’t need to use it much, the TV was very small, and didn’t have good signal on most channels. As I say I didn’t use it much so wasn’t a huge problem, but worth mentioning

Lovely hotel in a lovely part of the city. Close to two metro stops so very easy to get to and a great selection of bars/restaurants and convenience stores close at hand. The hotel was very clean and tidy, provided a lovely breakfast with a good selection of choices on offer. The food was very good as was the service in the breakfast restaurant. The weather was still quite cold when I visited but the room was always nice and warm. Reception staff, cleaners and dining room staff were all very pleasant, helpful,friendly and chatty and looked after us very well. The hotel has a real home-from-home feel to it.

Nothing

Very clean, modern and comfortable, everything you need in the room, power points, charging points,kettle etc comfortable bed, lovely shower with large rain shower head and additional handheld shower. Small shops walking distance, bus stop outside, I walked to the town took about 20-25 mins, easy access from M1, despite being central and on a busy road was very quiet and peaceful during my stay.

I was asked if I wanted my room doing after my 1st night which I didn’t need, I stayed Thursday-Monday and it was not cleaned or offered again, maybe because this was over the weekend but I could really have done with a hoover and cloth!

Stayed here with my Mum for a few nights - we went to see Les Mis at the Utilita Arena. The staff are fantastic! DJ Laura (the late shift member of staff) was fab - she was so welcoming and friendly and played songs from musicals Friday night for my Mum and I whilst we sat and played cards in the bar! Sharon was brilliant and made breakfast every morning fun and entertaining! The rooms were nice and comfortable and the bathroom was clean with a lovely rainfall shower head.

Bathrooms in the single rooms we stayed in were quite compact and breakfast timings are earlier than you might expect - not too much of a problem but just something to be aware of when looking at booking here!

The staff, the location and value for money are the standout features at The Osborne. We stayed over Christmas in order to spend our days with local family, and each morning we were greeted by the lovely Kiran, always asking how our previous day had been & spending a few moments chatting, we noticed she had time for everyone & was extremely kind & considerate of solo travellers. The breakfast was a simple selection of food cooked really well & delivered quickly. I can see why a few reviews mention the slightly older decor, but honestly, everything was clean and fitted perfectly with the pricing. They accommodated our request for a walk in shower rather than over - the-bath. We would absolutely stay again.

We wondered if it might be a bit busy in the area during term time ? And light sleepers may hear the metro. This was not a problem for us.

Loved how well looked after we were by the lovely staff there, the Scottish lady( sorry didn't get your name) on reception on weds afternoon, Paul the nightstaff and the lovely lady doing breakfast Thurs morning who was super helpful and so lovely. This lady recognised us from the year previous where she was equally as wonderful. Custo we service outstanding. We had the top floor room lots of stairs but fabulous room, stunning bathroom and so comfortable. Car parking on site Highly recommend

Breakfast far to early for us this was a leisure trio, latest time available was 0820 this was our only disappointment. Even 9 am would be ok

Lovely hotel, room was spotlessly clean, nice room with very comfy beds. Great location in Jesmond. What really made our stay was the staff. I travel a lot and I have never found such lovely friendly and helpful staff, nothing was too much trouble. I was travelling with my dad who has dementia and the staff were so kind and helpful, thank you 😊 it makes such a difference!! Breakfast was lovely, I was surprised at how much choice. We had a lovely full English which also come with coffee/tea, plus fresh juice and toast with butter and Jam. We had a fantastic stay and I will definitely stay again when in the area.

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Good price, very friendly staff. I was there as my husband was undergoing assessment for a double lung transplant so it was a stressful time and I was there mostly myself. Staff enquired about him daily and made me feel relaxed during my stay. Nothing was too much and if I needed anything I just had to ask. The bed was comfortable and the room was spacious enough to meet my needs.

No lift although it does state this. It was fine for me but my husband really struggles with stairs. I’d have loved a bath but I think I could have requested a room with a bath, I just didn’t think about it as too much going on in my head.

This is a small, family run hotel. The staff have mostly been there long term (I've stayed here in the past) and are extremely friendly and helpful. The bed was comfortable, shower clean, powerful and hot and breakfast is excellent -(waitress service) and served in a beautifully decorated period dining room. The Jesmond metro is 8-10 minutes walk away and surrounding Jesmond area has independent shops, great bars, restaurants and cafes.

There was a slight drainy smell in bathroom which I didn't report as was only there 1 night. I don't doubt that this problem would have been rectified if I had reported it.

Great location in Jesmond. Nice cafe only a few minutes walk down the road for a great breakfast, bit pricey but it was lovely. Perfect hotel and rooms for a group of mixed ages on a 40th birthday celebration. Rooms pretty basic but clean (some of the en-suites look to have been upgraded-mine included👍🏻). The shower was fab, powerful and red hot. Bed comfortable. Tea and coffee facilities, good mirrors in all the rooms we had (we had all the singles plus a double). Couldn’t fault the room for the price really. Great bar in the reception/lobby and drinks really reasonably priced. Reception staff were lovely and really friendly. On returning to my room on the 2nd night, the lock to my room broke and I couldnt get in🙈Reported to security guard on reception who phoned the owners at home (who were in bed as it was after midnight). He explained the situation and they came to the hotel within the hour. Tried for some time to mend the lock, they then removed the mechanism so at least I could get into my room. Because the room would be left unsecure, they gave me the choice of moving into the room next door so I felt safe whilst I slept! The owners were really apologetic but it was just one of those things and for me, the customer service was top notch x