We were in Newcastle to attend a family wedding. Lisa and Linda were amazing looking after us from the minute we arrived. Alex helped me get ready for the wedding when I had a wardrobe malfunction. Thank you girls for making our stay amazing. The only fault we found was some foreign staff male and female making a joke of me trying to tailor a vegetarian dish, mocking me in their own language. I think it was Polish we could make out some of what was being said. It was rather embarrassing and unnecessary!

Some staff speaking amongst themselves in foreign, polish language. We felt this was unnecessary and inappropriate especially speaking about guests in their language. Disappointing, embarrassing and unprofessional!

Beautiful and convenient location. Lovely staff Very comfortable room.

Too hot...but I should have turned down thermostat before bed. My robe was dirty The door spring was so strong it slammed automatically with noise. Likewise the housekeeping room immediately outside #5 which woke us at 7.30

We've had a perfect stay in Jesmond Dene house over the festive period, so much so that we extended our stay for an extra night, the room was wonderful and the food at "fern" was exceptional wither it was for breakfast of dinner, the bed was very comfortable and were lucky to have good weather which allowed for lovely walks in Jesmond Dene.

The Room's bathroom design was a bit awkward, also it felt at times that service was not always consistent as the more regular staff were excellent but some of the temporary staff need more training, it will be nice to see additional facilities added the the house such as a spa or gym as it will really add the an already great place.

The hotel itself is beautiful, the staff are lovely, although I was put in a side building with construction outside, so it made the experience less enjoyable than I was expecting. The room didn’t look the same as online/ on Booking.com, so that was also a disappointment in terms of the bathroom and layout of the bedroom. I think it should be known that you’re not in the main house when booking, as the separate building is not as beautiful and charming as the main period property. I did get a free early check-in, when I mentioned this, but I had to ask for it rather than it being offered complimentary. Also, I ordered a bottle of champagne to be ready in my room and it didn’t arrive for over an hour. They also didn’t seem to be aware that I had pre-arranged via email, for a very early check-in and the champagne- communication could be improved.

The shower was very easy to use and the water was at the perfect temperature straightaway. The breakfast was excellent and very good value offering a full English and a continental breakfast for a reasonable price. The bed was very comfortable and the room was warm. The location was truly lovely; my wife and I enjoyed a long stroll through Jesmond Dene to the pets corner.

The evening meal was overpriced and the portions too small. When the menu says cauliflower I expect more then 4 little florets. Plus a sausage is not half a sausage. It was tasty though and the muse bouche was a nice surprise.

Beautiful inside and out, stylish, quality decor. Very welcoming. We didn't travel by car but parking available and easy taxi booking, never waited more than 5-10 minutes although we hadn't prebooked. We were staying at Jesmond Dene House for its close proximity to Freeman Hospital so due to hospital procedure we didn't partake of breakfast but we had a meal on the evening we arrived - the chef was very accommodating for a dairy and soya free meal and it was worth every penny, delicious. Great range of drinks at the bar too. Reception and dining staff were very welcoming and so helpful. Would like to stay again under better circumstances so we can fully partake of the amenities.

Nothing.

Very friendly, helpful and accommodating staff. Comfortable room with luxurious bathroom - heated bathroom floor was very lovely too. Very thoughtful to leave fresh milk in room fridge. Breakfast was excellent. Very good quality ingredients in the cooked options. We had a very good bar meal too one evening. The mattress was rather hard for us, but staff kindly provided a mattress topper.

We originally booked a suite but they're mostly in a separate annex which didn't appeal at all. And, personally, I would expect a suite to have a separate sitting room rather than simply being a larger room with extra seating. A fitness room on the premises would be good though I was made aware of the David Lloyd facility @£15 per day. Needs another light in the seating area of room 32.

First of all I have to say the staff were first class. From arrival to departure, every staff member we came into contact with was friendly, helpful and knowledgable. Nothing was too much trouble for them! The hotel, and our room was wonderful. Clean and spacious, with every necessity covered. The breakfast was plentiful and very tasty. There was plenty to choose from and the staff again were very attentive. Sadly we didn't eat at the hotel in the evening due to personal circumstances. We would not hesitate to recommend this hotel to anyone!

Nothing. The whole experience was perfect.

The property is beautiful, with an excellent location, very easy access to the Metro, 10 minutes from Newcastle centre, Lovely walks through the Dene. The food was lovely and the set Dinner menu was very good value for money.

The approach to hotel doesn’t make a good first impression, with derelict buildings to the left of the driveway, this could do with screening off. The outside seating area could have been a little more inviting, but there is work going on in the garden so maybe this will be addressed before the summer. A member of the Bar staff with long hair that he continually pushed back while preparing drinks was off putting, I feel he should have been made to tie this back when on duty. The lighting in the bar area could be improved it’s too dark and needs brighter lamps.

Room was comfortable. The bathroom had a heated floor. There were nice mince pies waiting for us in the room. The location is very nice. The last time we stayed there we had a very nice dinner.

The room was a little small. Breakfast was not included. The last time we stayed there, the breakfast service was terribly slow and very expensive. This time we did not use the breakfast service. I received a phone call from the hotel a couple of days before checking in to get some information about who was travelling with me. But none of this seems to have been entered in the system since they asked us all this again when we checked in.