Property clean,staff pleasant and well situated

Check the distributor a soap in the shower as the pump did not work

The location of the property was near to the bus stops and also only a short walk to the Metro. The bed was very comfortable. We were there during a hot spell and we had the windows open all the time which worked most of the time. You can ask for dressing gowns and slippers which we did. The bathroom was a lovely size with lots of shelf space. Staff generally very pleasant and helpful. Adequate off-road parking for the hotel and a comfort to know there was CCTV used. There was plenty of choice for breakfast too although if you went later the fried eggs were a little dry.

Room was adjacent to two fire doors - both open normally as they are the type to close automatically in the event of a fire. On the final night one of the doors was closed and therefore every time anyone went through it banged shut and kept waking us up. Advised the staff on check out to avoid issues with the next guests but the receptionist didn't seem interested. There was a limited number of staff with them having to take on multiple roles and therefore sometimes you had a wait.

Everyone was so helpful and lovely. Service was exceptional. We had an insanely lovely time. It was fantastic. I adored the fresh fruit at breakfast and the lovely granola/chopped nuts/seeds etc. I also really enjoyed the availability of soya milk I loved the water pressure in the shower, it was amazing. I would live in it if I could

Not sure there was anything really. The room was very warm, but it was a very warm time of year - not sure there's anything you can do about that. My hotel- given dressing gown was too small for me, but I didn't really care. Everyone was just great. My partner found the croissants dry at breakfast. Everything else was pretty much perfect. Can't stress how lovely the staff are.

Executive room was very good. 2 TV's was a bonus. Shower also very good. Lively in the bar in the evening.

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The room was large with a huge double king bed very clean the staff are friendly and will do anything to help you feel comfortable the breakfast was buffet style very nice and plenty .

The phone in our room was broken this is not a huge deal as only wanted to book a taxi from reception and had to use my mobile to call but the only negative Although this is not a negative for me it may be for others the location of the hotel is on Osborne road a lively student bar filled road if you ate looking fir a quiet get away or have young children this location may not be for you .

the room had a comfy big bed, it was spacious, quiet at night even though the hotel is on a main road. Fluffy robe was a nice touch if getting those room type. Breakfast had a good choice although I didn't try the hot buffet.

The shower wasn't working in the room, wasn't sure if it was meant to for this room type as there was a bath but then why have a shower there? the lift was out of order but that didn't bother me at the time as I was only on the first floor. The corridors are a little shabby looking with stained carpets etc making you question what you are letting yourself in for but you get to your room and it is a welcome surprise.

The staff were very friendly and helpful. It’s quite close to the Metro only a 6 minute walk we timed it. We stayed in a superior family room and it was a really good size.

The breakfast wasn’t well organised. The hotel was busy but they kept running out of food quickly and we had to wait a long time they didn’t keep up with the requirements. They should have kept it flowing better because the variety and quality of food is really good. The only other thing I didn’t like was that the waitress was walking around the tables pouring tea and coffee, I prefer getting my own pot I don’t like putting my hand up asking and waiting for it.

Staff are always friendly and helpful. Location is close to West Jesmond metro station and so handy for the city. Some nice restaurants on Osborne Rd. Bed was comfortable and the room was warm.

Buffet breakfast was ok, though the fried eggs were a bit rubbery from being kept warm. Lift wasn't working and 2 floors was a lot to carry our luggage. No offer was made to help carry the luggage though I suspect if we had asked we would have had assistance. Bathroom bin hadn't been emptied but we only noticed this on the morning we were leaving. No usb sockets or plugs near the beds.

The hotel is a bit far from center , in a very nice neighborhood. It’s about 30 mins enjoyable walk to city center. Room was very clean as well as bed sheets, blankets and pillows. The bed was very comfy. Big and clean bathroom, hot water with good pressure available. lighting and wifi were very good. The hot breakfast was lovely! It had a lot of choices including fruit, eggs, meat, cakes, …, etc, served in a very nice and comfortable area. Hotel staff very kind and helpful particularly Anita and her team at breakfast. Very friendly and tried to make sure everything is alright for the guests. I had a comfortable stay, real value for money and I highly recommend the hotel.

Single night before walking Hadrians wall. Good location only 15 minutes by metro to Wallsend . Very professional and friendly staff . Lovely room . Breakfast was exceptional, great service and choice of breakfasts.

Only one minor complaint is if you don’t Close your door fully which is easy to do a piercing annoying alarm goes off. Good for security but a notice should be on the door. A neighbouring room set the alarm off at 6am Which was annoying