Spacious room, modern and well appointed. Excellent location, but not too busy. great nearby amenities - supermarket, breakfast restaurant. Quick elevators. Good city views. great friendly staff. Taxi rank right outside, is ideal for early morning Airport transfer.

Housekeeping services sometimes did not happen until the afternoon. This appeared to be because of the large number of rooms and our room located near the end of a corridor. This resulted in leaving for the morning, to return early/mid afternoon and the room had not been attended to. This was not a major inconvenience, but seem to be a daily trend.

The breakfast at the hotel restaurant was included in our booking and it was absolutely fantastic, the best breakfast we've ever had in a hotel! We tried something different for each of the 7 mornings we were there. I couldn't believe it was all included in the price of the booking. 5 star service! The location of the hotel was great and walking distance from every tourist attraction. The lobby and bar area felt really luxurious and welcoming.

The swimming pool wasn't as big as we thought it might be and it felt quite crowded/loud in there with just one other family. The outdoor seating areas weren't in use.

The location of the hotel was perfect. Centrally located to lots of things to do and places to to eat. The staff was friendly and helpful. The property was clean and comfortable. They offered hot cocca or cookies on some days. Which was a really nice touch.

At the time of our stay, the hotel was undergoing renovations. The lobby was blocked off with the exception of the check-in desk. Our stay was during Christmas time, and we were not informed about he renovations. I feel a little cheated not being able to sit in the lobby and enjoy the fireplace and Christmas decorations that most hotels offer at this time of year.

The property is excellent in terms of rooms, cleanness and location.

The view from the room was not the one shown in the picture at the time of booking. When checking in staff didn’t clarify how breakfast works, which a la carte with a max amount to be spent. The booking confirmation said that breakfast is included and when I asked staff about that they confirmed it. However, when I checked out they said that I owed money spent on breakfast. Lastly, the swimming pool is really tiny.

We were really pleased with our choice of the Loews for our trip to Chicago. It is in a perfect location, close to Michigan Avenue and the river but we enjoyed Streeterville itself too- Roberts Pizza, Lao Sze Chuan, and the Shoreline boat tour- and we had a great view of the lake and Navy Pier. The hotel is understated but very very comfortable, with an incredibly comfortable large bed, a desk that two can use, an huge elegant bathroom with great hot water pressure, and total blackout blinds so we slept to 8am every morning. It is probably the most comfortable room we have had on our month-long overseas trip. The lobby is cozy, hip and functional like lots of private living rooms. We had brekkie at ETA every morning and the food was great, esp the remarkable lobster eggs Benedict. The pool was just ok and full of kids, but what can you do and at least they had a pool but no jacuzzi. My family enjoyed their Streeterville Social club bar for nibbles and drinks in the sun in the arvo. My family lives in Chicago and I would stay at the Loews again in a heartbeat when we visit.

Pool was crammed with kids all day and there was no jacuzzi, but still lucky to have a pool at all in the city

supercool rooftop restaurant to watch sunset, with v healthy interesting food that coped with friend being gluten free w/o any issue. Had a nice rose on offer with money to breast cancer, and a 'sandwich' of interesting biscuity stuff and something with mango sorbet i& yuzu n the middle good coffee place with nice healthy yoghurt fruit nuts etc breakfast stuff I normally have, so didnt need to wade through nor pay through the nose for a full hotel breakfast concierge advice was superb; all the staff were professional & v helpful

cost a lot alarmingly uninterested in climate change - arrived to find room had been blasting out the aircon all day, tons of plastic

We had a few minor issues. The Tv needed reset, which was handked immediately, We only had 1 robe and they brought us 2 and slippers immediately.They comped us breakfast credit at ETA which was above and beyond. The lobby is inviting staff is prompt and attentive..Manger personally made sure minor issues were addressed.Extcellent location.The hotel was hosting a wedding and made sure the rest of their guest were well taken cafe the entire time. It is worth the money for the stay,, staff, management and location cant be beat.

I wouldnt say there was anything I did not like minor issues were immediately addressed and fixed and I got early check in

Fantastic location, super central to everything. You can walk to so many sightseeing places. Beautiful view from the room (11th floor) over the lake, pier and surrounding buildings. Amazing swimming pool, very decent size to swim (go early before families arrive). Room spacious enough, bright and clean, with comfortable beds. The building of the hotel itself is gorgeous, you can spot it from far, including from Skydeck

While the sound insulation between rooms is good, there was a gap under the door of the room and we could hear everything from the corridor, including people coming back late at night and speaking too loud. It would be nice to have complimentary water on the first day, there are bottles in the room but you need to pay for it.

We had an incredible stay at this hotel! The modern design and thoughtful amenities made our experience truly exceptional. The staff was friendly and accommodating, and the location was perfect for exploring the area. Overall, it was a fantastic stay, and we highly recommend this hotel to anyone visiting the area!

While our stay was generally pleasant, there were a couple of drawbacks. The ventilation system was quite noisy, and we found it disruptive at times. Additionally, the noise from outside could be heard in the room, which affected our sleep quality. Despite these issues, we still enjoyed our stay overall.

We had a quiet spacious Premium King room, which had a huge comfortable bed and views towards the river. The large bathroom was great and had plenty of free toiletries. The hotel location was convenient with many restaurants nearby. All the staff we encountered were very friendly and helpful. At check-in, Chanel, kindly gave us some lovely sparkling wine to take to our room as it was my birthday celebration. Thank you so much.

A minor thing…only one side of the bed had a USB point and power point.