Beautiful setting with well separated villas some with own pool Such lovely staff In particular our lovely buggy drivers and the team who kept our two bedroom villa so carefully - including Rhamad and Razil ( maybe wrong spelling !) The helpful pool staff at the beach bar as well as all who delivered our food both in the restaurant and to the villa - so charming and interactive with our 5 year old . The surrounding wildlife and vegetation was very special . The beach is long and beautiful and seemed safe for swimming

A little difficult to just walk anywhere off site ; price of wine ( we knew was Muslim country but even so a bit expensive) ; the marble tiles around our stunning infinity view pool were very slippy even when mildly wet and one walked cautiously ; very much a fall hazard .

Our stay at the Banyan Tree Resort on Bintan was truly one of the best hotel experiences we’ve ever had. The villa was absolutely stunning—spacious, beautifully designed, and complete with a private swimming pool that felt like our own little sanctuary. The resort is surrounded by breathtaking natural beauty, offering serene ocean views and lush greenery in every direction. Each of the restaurants we tried served delicious food, with a variety of options to please our taste buds. What really set the experience apart, though, was the staff. Everyone we encountered was warm, welcoming, and went out of their way to make our stay special. If you’re looking to escape the hustle and bustle of city life, this is the perfect place to unwind and recharge. Highly recommended!

Banyan Tree review: Our family of 3 had a wonderful & relaxed stay at Banyan Tree. One can use the resort transport/cab at the ferry terminal upon arrival for a paid fee. The private pool villa which we stayed is high up the hill and so quiet and calm. Villa faces the sea and has an amazing view. Private pool, the other 2 pools & the entire resort are clean and well maintained. Guests can use the pool & sports facilities at the next-door Cassia Bintan & Angsana resort. All the staffs we came across at Banyan are lovely and always there to assist in need. The resort is huge & one can call for a buggy anytime of the day or night. The 3 restaurants - Treetops (indo), Saffron (thai) & The Cove (western European) are highly recommended and Saffron has amazing thai cuisine. Breakfast at Treetops is a huge spread with lots of western & dessert options as well. In-room dining service is super-fast. Special thanks to Sofyan, Kasir & a few others for the frequent buggy rides and being friendly with our young child. Highly recommend the place for a relaxing & stress-free holiday.

Being a tropical place, mosquitoes are frequent visitors around the pool, but repellents help.

Most of the staff I in hotels are trained to be polite. In Banyan Tree the staff IS kind. We were welcome with smiles, attention and love we never experienced in other hotels (and we travel a lot). The manager has been very generous, moving us to a better villa since the workers were making sometimes noise building a roof. The SPA treatments were fabulous. We are still walking on clouds after loving touch of Rose and Thalia. The breakfast buffet was bountiful, food in the restaurants tasty. But really what makes this hotel special is how attentive the staff is- they were calling us by our names, remembering well our villa number, what we order last time for dinner and what tea we like to drink most. I am really impressed. I wish I was treated in every hotel like here at the Banyan Tree. What I like is also that they support local schools and protection projects for the turtles. This place is simple a great vibe. Thank you 🙏🏻

We had an exceptional family holiday at Banyan Tree Bintan. We hired two villas. The property despite being 30yrs old, has been very well maintained and immaculate. Having three hotels all under one management on the vast property is a superb idea - catering to different budgets and experiences. Our sea facing villas were amazing, the staff was friendly and promptly arranged for buggy to ferry us and room service was prompt. We particularly enjoyed the Saffron, exceptional Thai fare. Water sports arrangements were good, unfortunately we did not spot much marine life when we went snorkeling. The Aquatic Zumba was lot of fun, with people of all ages enjoying the foam water and music. The zumba instructor was very energetic. The Laguna golf course next door was great. Lady Caddies we had were friendly. Only down side is the villa toilet area did not have the wash basin in the same area, but required us to go to the next door washroom area. Breakfast buffet - Omlette counter could do with more staff to whip up eggs faster during busy breakfast time. Other than that, all very good service and experience. We had a very great stay.

pls see above.

I am delighted to share my wonderful experience at [Banyan tree resort ]. The property is impeccably maintained, offering a perfect blend of comfort and elegance. From the beautifully landscaped grounds to the well-appointed interiors, every detail reflects a high standard of quality and care. A special thank to Kaiser and Tera for their exceptional service and dedication.They went above and beyond to ensure our stay was memorable. Their attentiveness, professionalism, and warm hospitality made all the difference. Overall, our time at [Banyan tree resort] was exceptional, and we look forward to returning in the future. Thank you once again to Kaiser and Tera and the entire team for an unforgettable experience.

Loves their breakfast at the treetops. Amazing spread of a variety of breakfasts to choose from. Not to mention a breathtaking view of the sea and enjoying the breeze. The staff were friendly, polite, and attentive. Especially we wish to delegate and express my compliments to these staff namely Darwis, Karis & Elfhadi whom they are taking care of us throughout our stays in Banyan Tree. Not only that they demonstrated beyond the extra mile to take care of our needs. This is something that exceeds our expectations in terms of customer service and professionalism. Hope Banyan Tree will recognize these staff and award them for their good customer service. Kudos to them! Keep up the good work!

Some of these can be improved such as: 1) Offering complimentary ferry transport from the ferry to the hotel. 2) Have a designated mini-mart that is stipulated at Banyan Tree itself sells more varieties like snacks, drinks, etc instead of having to go to Cassia. Moreover, not many varieties of items to buy. 3) The villa should have a clean pool-like relaxation pool upon guests checking in rather than guests having to call the receptionist to change new water. 4) TV can be improved like SMART TV able to access Netflix or more channels.

Our family recently had the most memorable stay at Banyan Tree Bintan, and we cannot thank the team enough for making it such a wonderful experience. From the moment we arrived, the hospitality exceeded all expectations. The view from our villa was breathtaking, offering a serene and picturesque backdrop that made every moment special. Having access to the other hotels and facilities on the beach was great, as we had young children to entertain as well. Banyan Tree Bintan has given us memories to cherish for a lifetime, and we look forward to returning in the future. Thank you for everything!

I visited Banyan Tree for a healthful long-weekend retreat. The Sunrise Yoga and other yoga classes were wonderful, and the spa services exceptional. The staff are simply outstanding! Loved the healthy juices and the comprehensive breakfast buffet. Fantastic views of the sea.

I would have appreciated a little shop/fruit bar for a quick healthy snack. The only “convenience store” is easy access at a sister property but focuses on typical chips/candy/fast food.

Dear Banyan Tree Bintan Team Thank you very much for the wonderful days with you. Perfect service, the lovely staff, the food is delicious, the peace and quiet and the view of the sea is fantastic. The massages we enjoyed were of the highest standard, thank you very much. Banyan Tree on Bintan is truly exceptional in all respects. It can be recommended to anyone who likes to relax and appreciates high quality.❤️ Thomas Weber and Family Villa 307 Celeng