My 10 year old declared this the best hotel ever. Judging by the number of families with 10 year old boys staying here he was definitely the target demographic. He was able to make a friend at the pool despite the language barrier. Most of the families at the hotel were French so it felt like a cultural immersion. As someone used to standard American hotel continental buffet breakfasts I have to laugh about the reviews complaining about the breakfast. I mean, the croissants were stlll warm, the coffee machines made eight types of coffee, and there was a machine you could put an orange in and get a fresh squeezed orange juice. There are eggs but beware- they are not hard boiled yet, you must cook them yourself! The walk to the old city goes by some dingy historic buildings, sidewalks that need weeding, and through a parking lot, but was quick and felt safe enough.

Our room- a big bed and a single bed- had a window onto the bottom of a light shaft with some fake grass, some art, and a table and chairs in it. I was worried I would feel claustrophobic but it was ok. The pool doesn’t have a shallow end.

All staff were very friendly and very professional. You get the feeling that all staff want the hotel to be a success. Eva, at the reception, has been very helpful throughout our stay. The staff in the dining room is very helpful and works with much enthusiasm. The housekeeping staff are doing an amazing job. The room is spacious, has a fridge and a coffee maker. The bathroom well equipped. The breakfast buffet is varied and of very good quality. The common areas are very welcoming. The pool, jacuzzi, billiard table and baby foot are a great addition. The parking is an added bonus. Keep up the excellent work.

Nothing really. A suggestion: A couple of bottles of water in the room fridge upon arrival would be a good addition.

Hotel had great staff who really tried to make our stay smoother despite inconveniences. Rooms were well equipped and had a decent surface. Hotel has swimming pool and offers the necessary equipment to join. It also offers privacy in terms of neighbour room sounds.

Fair distance from touristic objectives. Deeply disappointed by the 8 am sound made by a drilling machine - staff clarified that it was not them doing the works, but still hard to digest for a weekend morning - still would consider booking them as we hope this was an exception rather than a rule.

This place totally exceeded our expectations. It was WAY better than we expected from the photos and reviews. The lobby is full huge, active, and full of amenities. The rooms are large, clean, and otherwise great. The complaints about noise were unfounded for us (we had our best sleeps in ages during our stay). It's true the coffee maker is a mystery (I have a PhD in engineering and could not figure it out). The bar was closed, which is a pity considering the great atmosphere. The staff were a bit sparse later on, but that wasn't a problem for us. They let us keep our bikes safe in an unused conference room.

A kettle or easier coffee machine.

Being able to park our car was a treat and staff were extremely welcoming and helpful. The room was very clean. The bathroom was modern with an excellent shower. Breakfast was adequate but good coffee machine. By far the best part was the swimming pool with great hot tub & steam room etc. The pool has a retractable roof to accommodate rain or shine. It is also not freezing. Great!

The bedroom was an 'inside' room with a view into a light-well area. Unfortunately, there was a corridor window at the same level . There are net curtains but we kept the curtains closed to ensure privacy which made the room very dark. It was also very small. It's a wee bit of a walk (10 -15 mins.) into town -some of it uphill- so I would only recommend it to those with good mobility.

Nice spacious room and good air conditioning . Breakfast was good but hot plates were cold. Location is easy to walk into the city centre and there is secure parking for guests

We had a bath tub and overhead shower which is quite 70's now. We didn't realise we may have been able to book a room with a modernised bathroom with walk in shower though it seems most are being transformed. The day shift staff were very helpful and pleasant however the late/early shift appeared uninterested .

Great breakfast selection including cooked breakfast and Croque Monsieur which I'm sure kids would appreciate.

Asked for a soy cappuccino. Waited ten mins before they came back and said they couldn't get the steamer to work. I think for 17 euros that shouldn't have been a problem. The swimming pool needs to open at 8 am so adults can swim before the kids take over the pool. We paid to stay at this hotel because it had a pool. We weren't able to use the pool, it was like kids camp, full of inflatables.

Very courteous staff who also provided help in transfer of our luggage from car to room unlike many other hotels in Europe! Fantastic location … one can easily walk down to the key tourist spots. Plenty of parking and good sized rooms. Nice indoor swimming pool and Hollywood themed decor of the hotel.

The entrance to the hotel is little tricky and can be missed first time you are coming using google / apple maps

The hotel is relatively easy to find and has ample parking spaces. The hotel is very spacious and has a large pool which has a retractable roof for sunny days. The breakfast was very good indeed and the staff were extremely courteous and helpful. It is a short walk into the old part of Arles including the amphitheatre and locations made famous by Vincent van Gogh. There is no evening dinner but the city has numerous restaurants.

Nothing not to like.

Extra large room for family (6 persons) was great. Private parking is very good, and free. Location is also ideal, easy to reach from the highway and a couple of minutes walking distance to the city center. No noise from the highway also. Very good value for the money.

Room could be better maintained, some electrical sockets did not work, the mini fridge took a bit of fumbling to make it work, etc. Room was generally clean but those imperfections lowered a bit the overall good impression.