The staff were lovely and very attentive, we arrived at 8pm and they were very welcoming and produced pizzas and beer for us. The hotel room was very spacious and clean and had everything we needed. The Spa was great and the food good. The hotel was ideally situated between the arena and theatre and we walked to the archeological museum and Alyscamps. We travel by train and found it a reasonable distance to walk from the train station and we are both over 60 (we are quite experienced rail travellers though).

Maybe a kettle in the room

Stunning location with an equally stunning and well equipped spa featuring a huge window looking out on to a Roman ruin, and you don’t get that everywhere. Staff were entirely excellent, booking a velo taxi for me and upgrading my room and generally being fuss-free and super helpful. Wonderful to have a fridge and a washing machine. Comfortable bed! I could go on.

The apartment was still I think quite new from refurbishment, so lacked bedside tables, but really this is a minor quibble. There was one switch for all the bedroom lights; it would have been nice to have independent bedside and general light switches. I suspect lamps may come with the tables. The stairwell lights might be better with timer switches as the person in the other apartment kept leaving them on. Doubtless these are already on a snagging list, as this is a place that cares about details.

Very clean, wonderful room for family of four. gorgeous view of coliseum. Staff serving breakfast was cheerful and kind. Parking deck nearby was inexpensive while close parking right outside hotel was 40 € per day.

The only real issue is that property was on very high ground and my husband is slightly disabled so if you have any trouble walking it might be best to stay a bit lower elevation.

The spa is not too big but amazing. The steam room is quite decent and the pool offers a great view on the arena. The room has a big bathroom with a shower in the bathtub which for my size feels a bit small but more than good for what I needed. The bed is comfy and the airco did a good job during the heatwave (38ºC) and got is nice and cool. The garden offers a calm haven within the inner centre. The hotel is perfectly located on the corner between the Roman theater and arena. No noise from the street could be heard from my room (garden view).

The room key has a hanger which is a bit big to cary around in pockets or small purses.

The staff were really helpful. In particular Victoria was exceptionally helpful when we checked in, and even came with us to show us where to park. The service she provided was really appreciated, and exceptional. We also thought the man who ran the ice cream/cafe/bar downstairs was really great. The roof terrace and spa were also brilliant. Thank you. We had a lovely time.

The breakfast wasn't very nice. You also need a safe space to put people's bags when they check out. It's not safe to leave them in view & in easy reach of the public. Especially if people have a long way to get their cars, or need to leave bags at the hotel while they enjoy Arles after checking out early. A small lockable room is all thats needed, or enough space behind the counter. Thank you.

We arrived early and all the staff were super - the receptionist took our luggage and then proceeded to show us a map of the area, pointing out places of interest. We took lunch at the accommodation in a lovely garden courtyard, food was great. The receptionist also asked where we had parked and then gave us a discounted carparking ticket. We were able to pay for parking at the accommodation which made leaving the car park easy. When we arrived back at the accommodation, our luggage had been taken to our room and the staff escorted us to ensure we were happy and point out wifi. The room was the best, great size with a balcony overlooking the roman ruins. We decided to have breakfast at the accommodation, again served in the garden and was a good choice. The location was perfect, everything was a short distance to walk. When we checked out, we were able to leave our luggage at reception whilst we finished our exploring. We would definitely stay here again.

Nothing!

We particularly liked the front desk help, although all the staff was friendly. Victoire, who checked us in, carried my small bag upstairs for me, and spoke perfect "American" English which she learned during a stay in the States. Cecile also went out of her way for us in many ways. It was refreshing to feel so cared for. Our room was large, even for three adults, very clean and updated. Also, my husband enjoyed the spa, while our adult son and I took in a breath-taking sunset over the ancient amphitheater, seated at the Sunset Arles rooftop bar while enjoying well-priced drinks and demi-saucisson. The breakfast was also enjoyable in a quiet courtyard setting. We hope to return!

Fantastic location next to the Theater, close to a public parking garage. Good communication with the helpful staff before arrival.

No real complaints, just the feeling that the hotel was at times understaffed (for a courtyard restaurant, outdoor terrace and rooftop bar, front desk etc).

The service this hotel provided was simply stellar. I couldn’t have asked for a more helpful, kinder staff. Victor even carried our luggage up the steps. Nathalie made dinner reservations for us even rearranging them when we couldn’t try both restaurants as originally planned. We couldn’t have asked for better stay

Nothing

This hotel is in a fantastic location in the centre of historic Arles. The room was small but comfortable and the air conditioning works very well, it was very hot during our stay. Breakfast is good and you can eat out on a lovely terrace. Even though the hotel was busy it was very quiet during the night.