Louise was my contact at the hotel. She responded very promptly to any questions I had prior to our stay. During the check in process, she was most helpful with getting our car into the traffic restricted area so we could park close to the hotel to accommodate my spouse's mobility issues. Louise is a real asset to the hotel and she's fantastic as the face of the hotel. The room was comfortable and the bathroom was clean. The room overlooked the street but we did not really hear any street noise. It was great that we could open the window (just for a while) to get fresh air into the room. The hotel has an elevator and the air conditioner worked well, considering that we were there during a very hot spell. Breakfast was very nice with a good selection of sweet and savory items. The hotel is close to many restaurants and the Arles Amphitheatre is only a short walk away. The town was busy but not overcrowded when we were there. The hotel would be a good base to explore the surrounding area.

The location of the hotel is very convenient if you travel by train - it is the first hotel entering the medieval town wall when walking from the station. All the major Arles sights are at walking distance. The breakfast buffet had plenty of choice for any palate. Even though it is a hotel chain, the staff provided 5 star service - I arrived early and stored my luggage, when I came back to check in, my luggage was already waiting for me in my room. Those little thoughtful gestures make a huge difference.

The price charged for the full breakfast is on the higher side, still it was good value for money. They were quite slow though with replacing run-out products during breakfast.

Great location within easy walking distance of all the key Arles attractions, restaurants and the River Rhône. It feels like a family-run hotel and the staff were all friendly and helpful. We chose the room with the balcony which was great for enjoying the sunshine and people watching and having checked in for one night, promptly extended for another! I'm always grateful for a kettle and a small fridge and they provide both. Buffet breakfast was pretty good for the 15 EUR price. They gave us a great recommendation for dinner, just over the street - L'O à la Bouche, which was excellent.

The air conditioning wasn't great (it works, but maybe we turned it on too late to make an impact) and we'd chosen a warm weekend. Night 2 we chose to try leaving the balcony doors open for fresh air, but it's right on a street with restaurants and people were outside talking until 3am and it's also very bright! Although once we got the curtains closed properly, it was better.

Very highly recommend. My second stay in a couple of months. Location location location. Just inside old city walls and gate. Easy walk to all main sights and 5 min to train and bus. Suoermarket just outside city wall Welcomed by friendly professional reception staff. Luggage storage but advised when room was available earlier for check in. Very appreciative of an upgrade. Such a lovely room. Rooms modern and tastefully decorated. Very comfortable bed and linens. Lighting good. Shower excellent. Very clean. Very quiet. Very good value.

Excellent location 5 min walk from train directly inside city walls through city gate and with the Rhone 50 m down the side road Warm welcome from reception. Lovely room with good outlook. Clean functional. Comfortable bed and linens. Although hotel full it was very quiet day and night and I had a great sleep Would definitely recommend and would stay here again.

Just minor but easily sorted. The curtains would not close in middle so unable to make room dark. Wifi also laggy and dropped intermittently.

Staff was very helpfull. When I checked in at the reception they immediately handed me a map of Arles and told me where I could find the tnteresting sites and places concerning Van Gogh. The hotel is very well xituated, very close to the railway station, but still within the city walls (next to Porte de la Cavalerie). There are many shops and restaurts in the neighbourhood.

Nothing

What an amazing hotel and team!! Clean, well maintained and friendly and helpful. I had a wonderful stay! A special thank you to Jenny and Thomas for the fabulous welcome and for all their help! Oh, and there is a fantastic restaurant just across the road - L’O a La bouche!

Superb location on a walking street in the heart of old Town . The entire staff was extremely helpful and professional..we would like to especially thank Louise Patrice F.O. and Zora housekeeping. Great food selection for breakfast. Room very comfortable and clean. Highly recommended. Nothing to fault. Perfect stay.

We liked the location near the gate and river. The staff was helpful and pleasant. We were given a suite with a living area and separate bedroom, very nice.

The continental breakfast was not worth the time and money. The croissants were reheated to almost burnt, bottled juice, below standard coffee. Next time I would go buy a croissant at a bakery.

What a great location! Clean and comfortable. Newly renovated shower with gorgeous green tiles I would love in my own home. The reception suggested 3 restaurants, we ate at 2, and they were both fabulous! We are forever grateful for that.

Small room - but we were only there to sleep.