Great space, two bathrooms one of which had a bath, good facilities in the kitchen. Perfect for what we needed, great there was mill in the fridge and loafs of choice for tea an coffee. Great price and parking wasn't too expensive either. Staff were great.

The people staying in the opposite apartment were quite loud coming in an out of their room which you can hear clearly. I didn't like there was no other form of lock to lock the door from the inside of the room so we did wedge a chair up to it. No small glasses or plastic cups for kids but no biggie but would of been harder if we had small children. Water gets very hot so becareful with young children. Especially the shower.

The hotel was in a very good place in Chelmsford. Very close to main bus and railway station. No noise from other guests. Desk clerk was very friendly and restaurant was nice with great food and professional service. Hotel room was equipped with tea and coffee making facilities. Nice clean sheets and very hot water in bathroom. Shower was very nice and bath too. Complementary essentials. White fluffy towels. I will definitely stay here again.

Room was bit too hot for sleeping even though the heating was not on so I had no control over the temperature other than to open the windows which I did not want to do. Had to put towel at bottom of main door to stop light from hallway. No big deal but bit annoying.

Welcoming staff, great location 10 minute walk from city centre and very good breakfast with lots of choice. The staff in the morning at breakfast were very helpful and provided a good service.

View from our room was poor. The doors to every room are self closing and unfortunately lots of guests let them slam shut again and again. I understand this is difficult for you to stop but maybe have a notice in the rooms regarding this. I don’t think you should charge for parking.

Comfortable, well equipped room rounded off by an excellent full English breakfast. Includes a lift to help those with mobility issues to move between floors; worked perfectly. Easily accessed car park on site. We had been warned that there might be organised events in the meeting room that could go on until late in the evening, often with music but even though our room was located at the front of the hotel we were not disturbed at all by the late night folks.

I was concerned that our room at the front of the hotel (looking onto the street) might be noisy on Saturday night but our fears proved unfounded.

Excellent location and friendly staff, we have stayed here on several occasions We were upgraded to a junior suite, which was a nice touch. Air conditioning was excellent and a godsend as temps outside were tropical

Bit annoying to be charged £9.00 for parking, I don’t recall ever being charged before Bathroom was opposite an apartment block but had no blind on the window and the small amount of frosted glass would do little to protect your modesty when light was on

My favourite local hotel , best place to stay and the staff are exceptional in what they do and how they treat me . Always friendly, great communication, knowledgeable, welcoming. Delicious food served especially the steak 🥩 with 🍟 frites and their local gin ,Essex based . I just want to acknowledge Yulia, Cody, Andra and Andreea. Nothing is too difficult for the staff , they go out of their way to accommodate their customers needs. Thank you very much for all you do 🙏💕 Car parking is safe at this hotel. Location is perfect for Town centre.

Not applicable.

The staff were very friendly, polite, professional and helpful. We had a large double on 2nd floor which was clean and comfortable. We didn’t eat there because we had all Meals planned with friends but the restaurant looked quite classy and menu looked above average. It had vegetarian options and willingness to cater for dietary requirements. We did have a drink in the bar / lounge which was spacious with a good atmosphere.

Or is a bit of a labyrinth if you’re on second floor at the back and lift only goes to level 1. However that is part of its charm and staff did offer to help with luggage.

Excellent location close to city centre (walking distance) with plenty of parking for hotel guests. Quiet. Lovely very helpful staff who responded positively and promptly to any request we made. Liked the tea and coffee making facilities in the room…not the couple of tea bags and sachets of instant coffee one often gets. Here in the room was a variety of herbal teas available as well as black tea, drinking chocolate and a capsule coffee maker with plenty of capsules. In the fridge every day was a small bottle of fresh milk.

Only small things (1) the bar and restaurant menus were good and the food lovely and plentiful servings. But it was the same menu Monday to Saturday - a different menu on Sundays) . For brief visits this is not a problem, but we were here for a week so the menu became repetitious. (2) the liquid soap dispenser in the shower was fine for me but too high for my wife to reach easily. Installers of any items should realise humans come in different shapes and sizes!

Comfortable good size rooms & beds, extra blanket provided, needed as westher suddenly cold. Fresh milk in mini bar, good range of tea / coffees. Helpful reception staff. Meals v good, staff highly professional & courteous at dinner & breakfast. Reasonable range of gluten free options for starters / mains in evening. Plenty of parking.

Bedrooms cold (sudden change in weather & radiators hadn't been serviced/ bled. Sure it would have been sorted had we mentioned it but only staying 1 night so not a major problem). Limited gluten free options for puddings, nothing on room service & limited at breakfast with no obvious bread / cereal (might have been available on request had it been wanted).

The reception manager that checked me in and all of the other hotel staff that I met and engaged with were incredibly friendly and helpful. I was given an unexpected room upgrade from a standard double to an executive double which was much larger with was looked like a recently upgraded very large bathroom with shower and bath. The room was immaculately clean and had a quality coffee machine with a good selection of coffee, tea, biscuits and milk in the fridge. A hair dryer located next to a mirror is also a great addition to the room.

The hotel is an older traditional hotel and it lacked a bit of character but it was very clean. I ate in the main restaurant the food was great and nicely presented but as a solo traveller the restaurant lacked ambience and atmosphere. My bed whilst very large the mattress felt low quality and hard and would benefit from a comfort topper and some decent pillows.