What really stood out during our stay was how genuinely kind and welcoming the staff were. From the moment we checked in, it felt like they were truly happy to have us there. Later that evening, we had some unexpectedly loud neighbors—not a party, just talkative. I hesitated to say anything, but when I asked about changing rooms, the woman at the desk was incredibly understanding and kind. Within five minutes, we were comfortably settled into a quieter room, and she made sure we didn’t feel bad for asking. It’s rare to feel that appreciated as a guest. The customer service here truly exceeded expectations.

So clean!! Decorated very lovely. Very comfortable bed. And you got a coupon for a breakfast at Ricky’s. And the rubber ducky that you get to keep was very festive.

I would have liked a hand held shower. The shower head was very high and I had no way of avoiding getting my hair wet which I didn’t want to do. And if you chose to bath there was no soap for bathing. But having said that the place was spotless and the towels bright white.

The staff were great, accommodated an early check in. My husband was up frequently and grabbed coffee from the lobby. The staff member noticed he had been in a few times and had checked in to ensure everything with the room was okay as he wasn’t sleeping. ( my son is autistic and this was his first hotel stay, coffee was needed 😂) The rubber duck made my sons entire stay! 10/10 recommend this hotel for a convenient stay! Pool was great also!

Room was very clean. Staff were friendly. Location was great for us: 2 km to downtown area and 3 km to hospital (reason for stay). Lots of restaurants in area and a mall across the street that had a grocery store. Also a convenience store on same block. Parking lot was big and contained a Ricky's Restaurant and a Starbucks. Guests of the hotel get a 10% discount at Ricky's. You can walk or drive to the downtown area easily down Bernard Avenue and see many heritage houses.

Room was spacious and clean. Property is a little older, but appears to be well maintained. Ample parking, and outdoor pool (we didn't use it but looked clean and well maintained)

The room set up is very odd. In our room , the bed is located directly at the front of room, right next to entry/door. Their is also a window right next to bed with people walking by (its a motel) which makes it feel a little less private. And the love seat and table are further into the room, in the more private area. Not sure why the room isn't set up in reverse, with the bed near back of room with more quiet and privacy?

This property is located quite centrally in Kelowna and conveniently has a grocery store across the road and shares a parking lot with Starbucks. Our room was clean and tidy on arrival and check in was very efficient. The aircon worked fine against the 36C heat and wasn't too noisy. The bed was just right for comfort. We were on the back of the property which was quiet.

The kitchenette could barely be called that. 2 burner stove, small microwave and a bar fridge but no table to sit at. OK for simple meals like cereal and toast but that's about it.

it was really nice having ground floor access as I was travelling with a pet. the room was spacious and clean. Parking was easy and the location was perfect for my stay.

The coffee machine in my room wasn't great - the lid was broken and it spilled everywhere when I tried to pour. I'll just travel with my aeropress next time!

The staff are always super friendly. The room is very clean. Great location near food and shopping. Lots of parking. I asked for an early check in and they made this happen which was greatly appreciated!

Unfortunately, there was construction near the back of the building that started early in the morning. If I were staying another night, I would have asked to stay in the front side of the hotel and I'm sure the staff would have made this happen.

Met the purpose for this trip. Like that it was pet friendly.

Restaurant staff was rude, pancakes were raw and the voucher was for breakfast only. If it had a value of $9.99 you should be able to use it for anything on the menu not just breakfast items.

It was well kept and nicely landscaped. Staff was exceptionally wonderful and helped us with all our needs. Rooms were clean and comfortable.

There was some construction to the north, but this was at no fault of the hotel. It was honestly hardly noticeable.