Everything at the property was great to be honest

I didn’t like the fact that the staff assumed we spoke seswati or isizulu, the chef at the breakfast station ignored my child and another child when they were in line for eggs because they didn’t respond when she spoke to them in her language but they don’t understand her, she proceeded to assist other people in the line and I intervened stating if you see them stare at you why not speak English Atleast,

Staff attitude and willingly to help however the administration specifically the finance or refund section are a whole disappointment as Zim still waiting for my money to date(26th September 2023) I cannot tell what Innocentia did to process my refund as she couldn't tell me exactly when I asked her days before my arrival, instead she asked for more information that was useless as Joyce used the same information I 2 provided weeks ago. Special thank you to zvincent and Mercy for their outstanding support and time to attend to us, we highly appreciate that. The facility is clean.

We were sleeping in a room with a dysfunctional toilet however we got to be moved on our last day. Dining room is way too small to accommodate the guests as I had to wait almost 30minutes and then moved from one table to wait again as it was already given to someone else. Lack 9f transparency in terms of the amount charged as there was additional tourist levy added of which I think it will be better to notify clients on time about it. Swimming pool also too small to accommodate clients.

I liked the breakfast, the rooms, the pool and the rooms where clean no ants and no cockroaches. Great receptionist very patient young lady.

There was a leak in the shower 319 when you open the shower, there was no foam bath. The dinner was not value for money, should have more variety, more delicious food, more main course and dessert. These are minor things that you can work on

Very nice and clean hotel. Breakfast and dinner options are great, staff is very friendly. Hotel perfectly situated near the highway and central Nelspruit and reasonable pricing. All in all we had a great stay there, albeit only for one night. We can recommend staying at Protea Nelspruit.

For a longer stay probably rather small room. Also keeping the breakfast options stocked was not perfect, new croissants were not provided for approx. 30mins.

The reception staff were friendly, and the welcoming drinks were a nice touch.

We were traveling as a family, and there was no one available to help us with our luggage. We had a large suitcase, and we needed to walk up the stairs. Additionally, since it was our first time there, we were not informed about the location of the facilities, such as restaurant, pool area and bar.

The room was neat and tidy and it felt very homey. The receptionist was very friendly and helped me to check in quick. I checked in after hours and still had no problems. I would highly recommend this destination for anyone.

Not applicable. There was nothing I would complain about. The service was exceptional, even thou the hotel is not very modern, there was nothing that was not up to standard.

Beds were super comfortable. Room was spacious

We paid for breakfast. The establishment does not offer Halaal breakfast. The 'cold breakfast' option is very basic and limited. As we cannot have the hot breakfast, you should consider adding more items to the cold breakfast.

the room was a good family room. Breakfast area was easily accessible, food options were not as broad as one might expect, but satisfactory. Beds were cofortable

the bathroom/toilet door was broken and couldn't lock. The shower door was also not completely sealed, so it let shower water out/leaked...

well located and calm place. amazing staff Good food Good services

When I wanted to go the breakfast, they told me that the price I paid wasn’t breakfast included and I asked how because when I searched the hotel on the e-booking one of the reasons that made me choose the hotel was a breakfast . Also on the e-booking there is no way to choose if you want to pay only the room or you want to pay both room and breakfast. This situation was very boring to me and my family. I think that e-booking are making big mistake with this issue because I facing this situation to times in a year.

The room was spacious and clean

1. The security at the gate was judging and decided based on my clothing. i was a hobbo and insulted me. I asked for the supervisor, and her female partner joined in and just laughed at me. I proceeded to report this to the counter. 2. The dood was monotonous and boring after some time.