The hotel offers an outstanding experience, with exceptional service led by the hotel manager, Silvia, and her sister. Their warm hospitality and attention to detail make guests feel at home. The rooms are impeccably clean and comfortable, and the hotel’s facilities, including the restaurant and wellness center, are top-notch. Overall, it’s a highly recommended place for a memorable and luxurious stay.

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Beautiful and clean hotel with plenty of facilities and very friendly staff.

Options for breakfast could be expanded on.

Staff at this hotel were extremely helpful and welcoming. The hotel is a good 13-15 minute walk from the main town and taxis are few and far on weekends. Staff were very helpful trying to secure taxi rides on our behalf. Reasonable breakfast. Fantastic juice machine. Would suggest hiring a car to stay in Erba, otherwise challenging for transport or expensive. The restaurant and food was fabulous.

Accessibility with transport. The shower was not great but the room was very clean, comfortable and really good with a nice view and balcony.

Breakfast was excellent and staff were exceptional

The rate was over 2x more than if I had gotten the reservation directly with the hotel The bed was hard

Extremely friendly staff. The room we booked turned out to be unsuitable for the family and we were moved at the next available option. The restaurant is one of the best ones in Erba. Indoor pool and sauna is very nicely maintained.

A small gym or some options for kids to play would be great

The breakfast buffet was absolutely amazing! Some items you were allowed to take by yourself, but other items were served to you by the staff and it wasn't very clear which foods belonged to what category. The restaurant where you eat dinner (supper) is also excellent. The food was superb and the service as well! This was one of the very few restaurants in Italy where we didn't need to argue with the waiter / chef to have our pasta served together with our fish and vegetables (because we prefer it that way). Wonderful! Free parking, great airconditioning and spacious rooms are also big 'plusses'.

This hotel is not located close to any tourist attractions. We didn't see many other dining options in the surrounding area besides the hotel restaurant (which is absolutely wonderful but also a bit pricey).

Great and huge room. Very clean and comfortable. Staff were super friendly and I loved the big sofas at the entrance.

Heck in was great. The clerk was extremely helpful even before we checked in.. we were very grateful for her.

After shift change we experienced a huge disappointment in service. The clerk was rude and not willing to help at all.

Cleanliness, very friendly and accomodating staff, price, parking

Pillow was too hard but this was the only negative

very nice and very Italian, which is a great advertisment for the culinary and cultural side of every travel