The hotel is perfect mix of elegance and cozy comfort. The owners and their whole staff are dedicated to your well-being, responsive, informative and efficient. They have impeccable manners coupled with a ready smile and treat you like an honoured relative. The common areas - lounge, restaurant and spa -are immensely comfortable, relaxing and elegant all at once and all have a wonderful view. The most simple rooms are very pleasant, including an excellent shower and nice balcony and are spotlessly clean. The cuisine is absolutely delicious: fresh produce, very savourily cooked and seasoned, and catering to all tastes including any dislikes and allergies, the breakfast is literally the best we've had.

Nothing.

Delicious breakfast with a focus on local, organic produce. Large, very comfortable room (we upgraded on arrival to a junior suite) with the most AMAZING view over the mountains. The shuttle bus worked really well, and the hotel were very helpful in arranging taxis for us from the town later in the evenings, as well as booking ski guiding for us. Our legs really appreciated the spa at the end of a day's skiing! We really enjoyed our 'Michelin dining' experience in the Stube, as well as the friendly bar with home made products.

our only suggestion would be fresh coffee in the rooms - and free water

I loved the location of the hotel, specifically the magnificent views from the dining room and living room. The hotel was very well maintained and decorated and the staff were very friendly and profesional. The breakfast and food at the item was fabulous and the details such as the tea time cakes in the afternoon made the place really welcoming. The hotel is a family run business and this is very apparent in the warmth and management of the hotel. The shuttle service run by Enzo was very efficient at ferrying us to and from the slopes and the ski equipment delivery and pick up from the hotel was ideal. I will certainly be returning for a winter and summer stay.

There are not enough words to describe the hospitality, comfort and beauty we received from the place and the people during our stay in Hermitage. Everyone with the perfect balance of professionalism and affinity made us feel like we are in paradise .These days will stay forever in our minds and hearts.

Since there is always room for improvement and this is a place for suggestions the internet connection could be faster and more reliable.

Breakfast varied and provide a juicer machine. Wonderful view of mountains from restaurant and lounge area. Shuttle bus very reliable and quick to ski lifts/village centre. Relaxing spa area.

Towels. Need replacing as thin and rough. Shower cubicles too small.

True gem! Excellent facilities, exceptional staff and level of hospitality. Second to none quality of food and service. Will come again!

there was nothing we didn't like

Family run and super helpful staff - particularly Stefano the amazing bartender and Andreo the shuttle driver.

Food was a bit bland

Great location, amazing views, lovely accommodation and friendly and helpful staff

Our bedroom and bathroom were very small and the head height was very low. Consequently we kept hitting our heads on the beans in the ceiling.

The breakfast was amazing with very tasty patisserie products. The buffet does not include "warm" food as other hotels might because they will prepare it in the kitchen and bring it hot. Maybe a bit of variation from day to day would improve it. Each day they would prepare 2 cakes for free in the main lobby. After a day skiing that was such a treat. The spa area is not amazing. Well equipped but the swimming pool was a bit too small. Everything smells amazing as does the entire Hotel. The highlight has to be the dinner. It is a real experience - 4 course dinner with salad buffet. The waiters are top notch, always attentive and fast. The staff was very helpful and it is worth mentioning the assistance they provided to take you to the ski area. Just so you understand how helpful the staff was: I forgot the rented car's headlights on and it drained the battery. I was in a bit of a hurry we were heading to the slopes. They asked for the keys of the car and by the time we were back the car's battery was recharged. That is attentive service.

Beautifull view, friendly and attentive personnel, excellent food and bar, pleasant wellness. All was fine, we want to come back!

A detail : some pleasant small attentions to guests might be thought about, like more tea options and nuts in the wellness. And a place to do yoga.