Location is excellent. Refurbished room was nice. Beds comfortable.

Water pressure in shower was quite low. Staff person at entry was not very knowledgeable about restaurants or museums. She forgot to give us the code to get into the building and should have offered two room cards. She failed to point out that there was an elevator but was okay watching us shlep our bags up the stairs. On the other hand, she was polite.

Modern room; friendly & helpful staff; excellent location overlooking the town square

The shower! Bathroom is very small so shower door is on a hinge and opens into the small cubicle (see pic below). It’s really difficult to get into and out of this shower - you have to back yourself into the corner and even then the door edge is squeezing against my breastbone whilst opening or closing - I really think if you are a heavy guy or a woman it’s going to be a problem getting in & out of this cubicle.

The location is bang in the centre and looking out onto the square! The bed, pillows and bedding was so comfortable, Always hot water and fresh towels aswell. Maid came in and cleaned the room daily, leaving fresh towels water etc. All staff were very nice and helpful

We liked everything except one night there was a lot of noise from the square which affected sleep, it was only the one night and suppose to be expected due to central location

Everything was good, the location excellent, the parking OK (though I may be getting a ticket!), clean, comfortable, and the breakfast served in our room was delicious. Perfect.

I had understood we had payed the charge for breakfast inclusive in our booking price. The hotel insisted that it was not and we must ay extra for the breakfast. We paid an additional Euros 9 per head for the breakfast, but it was very good breakfast, brought to our room very promptly.

A great place to stay in Poitiers. Situated in the heart of the centre (pedestrian area) next to the 'hotel de ville" surrounded by restaurants and cafes and walking distance to most of the "must-see" tourist sites in the city. To arrive at the destination choose "parking hôtel de ville" if coming by car. Good level of security where at night you can only access it by using your room's key as the main door is locked. The rooms are very clean and comfortable. We made a good choice for a two-night stay including a day spent at Futuroscope which is 20 min by car from the hotel. Definitely recommended!

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This hotel is slap-bang in the middle of Poitiers; the rooms are compact but more than adequate for a short stay. Everything was spotlessly clean and the staff were very friendly and helpful. Breakfast is brought to your room as there is no dining room.

Everything was fine, so nothing to criticise. The hotel is in a pedestrian zone so beware of this if you need to drop off bags.

We enjoyed our stay here, we had lovely view from our room, the room was a nice size and cosy. Staff were lovely . Location was excellent. I would recommend this hotel highly.

Only a minor detail but would have liked soap in the bathroom basin. Only one dispenser of soap in the shower, so every time you wash your hands you had to go into shower to dispense some soap.

The staff were super helpful and pleasant, putting up with our mispronounced French! The bedroom was a good size. The location was excellent for restaurants and shops. A perfect base for visiting mediaeval architecture and Roman churches. The continental breakfast was excellent.

Occasionally waste bin wasn’t emptied.

The location. The hotel is right on the town square with cafes and restaurants almost next door. The staff are very friendly and helpful.

I’d have liked a kettle in my room.

Excellent in every way. They stored our baggage before check in. They suggested places to see. Breakfast was very good and delivered to our room right on time.

A fan in the room to help move the air. The temperature was fine without needing heat or cooling.