From arrival to departure, staff were welcoming and helpful. Excellent breakfast with friendly attentive staff. Lovely view of the Harbour on a very wet and windy morning! We were lucky with being able to park for free for the majority of our stay in the on street parking right outside. Paid parking also conveniently available if necessary. We are relatively local anyway, but the Hotel location would be perfect for exploring Looe and surrounding area. These things happen, but unfortunately the lift was temporarily out of action whilst we were there. However, all the staff from Reception to Cleaning, and including the Chef we met in the corridor, were quick to offer assistance with our luggage.

The staff are an asset to the business Nothing is to much trouble they are aware of your needs as they see the situation and address them Chef cooked the best English breakfast I have eaten in a restaurant

Room 309 is far to hot and not possible to make cooler At 6.30am the appliance for the kitch n stiles up very noisy and makes the light flicker It also happens at 9.40 pm when it is turned off I would return to this hotel but not this room

Excellent location. The staff were extremely friendly, efficient and helpful. The hotel was very comfortable and the breakfast very good. I very much enjoyed it. However, the bedroom was appalling, especially for the cost of £185 a night. It was at the back of the hotel, the windows were frosted glass and opened only slightly. It was over a very noisy plant room which, together with the extractor farm in the shower room, caused the whole bedroom to reverberate. The room was singularly unpleasant. This was a great pity as other aspects of the hotel were very good.

The appalling bedroom.

Hotel location is perfect right next to the river, restaurant and bars are elevated and overlook the river and east Looe. Friendly staff. Good inclusive breakfast options. A few minutes walk over the bridge to the shops, pubs and restaurants of East Looe

Really liked the hotel, unfortunately due to some road closures in Looe getting to the mill pool parking is a bit of a challenge! It's s not the hotels fault and just a bit of a temporary inconvenience that will be fixed when they road works are complete

The property was lovely and clean and nicely decorated. Location was great. All staff that we met were amazing and nothing was too much trouble. Breakfast was great and the evening meals were delicious.

Our only negative was the room we had was small and dark, but we booked late and the hotel was busy so there was not much choice. We would definitely book a room with a view next time.

I only stayed one night and did not spend much time in the hotel. Staff were very friendly and helpful. Room was clean, a little basic, but quite modern. I have marked cleanliness down slightly as there was a leak from the toilet, leaving a little pool of water around the base of the toilet. No parking at the hotel, but there is some parking virtually in front of the hotel and a larger car park 300 yards away. Good breakfast and attentive staff.

Amazing location, right next to the harbour. Staff were friendly and efficient. Breakfast was great. Restaurant and lounge areas overlooked the harbour. Very nice.

Very poor sleep. The bed was a small double, and so uncomfortable. We were in a room on the top floor. It was very small. The en-suite was so tiny it had a sliding door to enter, and there was no room to move when you get out of shower. Expensive for what you get. If we stayed again we would have to pay to upgrade to superior room for comfort.

Lovely comfy bed, reception staff super friendly. Nicely decorated room, bathroom clean.

The chef was rude and spoilt breakfast as we could hear him moaning about the manager and then telling a customer off. It made us uncomfortable. No shower gel or shampoo in our room (bottles were empty however the night manager very quickly gave us some which was appreciated).

Nothing not to like, helpful friendly staff, high standard of breakfast service (no opportunity to sample restaurant as B&B only two separate nights. Lift access from ground to all floors. Easy walk into town.

Several repeated enquiries about my bookings made through hotel.com. It appears our details were not passed on to the hotel, requiring them to check basics directly with us unnecessarily.

Room was a good size and the bed was comfy. Bar area and roof terrace was nice and the breakfast was really tasty and a good selection, especially the avocado and poached eggs I had on the last day. Staff very friendly

Unfortunately the lift stopped working and we were on the 3rd floor...had to carry the luggage down the stairs on the last day & it needed a couple of trips up and down the stairs !!