I have to start with an unfortunate event that turned out to be very fortunate for us: we stayed in this hotel at the time of the 7.4 earthquake in early April. The event itself was absolutely scary, but looking back we were very thankful to stay at this place instead of anywhere else. The building was all moving and shaking, but there was no damage at all thanks to the construction of the building. The staff was very nice and helpful at all times. The building is beautiful, including the interior and the room! We absolutely loved the white colours in the room. The room was spacious and equipped with everything, with a nice walk in closet, an office corner and a huge bathroom (we loved the Japanese style toilet :) ). The location is great, there are two shopping malls in a walking distance, with some nice restaurants.

If you speak only English, be prepared for the language barriers. It's not an issue, you just need to be patient and make sure that what you wanted to say was understood well. We were surprised that room service and restaurants were closing early (around 8-9pm) every day. Maybe they were short on staff or lacked guests.

This was our second stay at the hotel and it exceeded our expectations. From the responsive communications before our arrival, to the well-appointed, clean rooms and all the friendly and helpful staff we came in contact with, the whole experience was unforgettable and we look forward to returning. We found the beds and pillows incredibly comfortable to sleep on. The location is a short commute from the more lively suburbs/CBD, which suited us as we preferred staying in a slightly quieter area.

There was one waitstaff at the Palette (the hotel buffet) during breakfast services that came across as unfriendly - we didn't communicate with her but her demeanour and facial expression made it seem like she didn't want to be there. This stood out to me as the rest of the staff we came across were courteous and friendly.

The rooms are big, super quite, breakfast was delicious, bathroom was ver comfortable, toilet was also comfortable, really nice luxury hotel with great value for money, i also loved the temperature controlled swimming pool which is also baby friendly (my baby loves to play in swimming pools), also the baby play-room is big and my baby liked it a lot, spent two hours inside and i was super happy to see my baby playing there and seeing his smile and happiness all the time

I was worried about the Check in time which is 4pm, while the industry standard is 3pm, but i liked that you can request early checkin free of charge (upon availability), in this case we were able to checkin around 2pm which was good. Check out time is at 11am, when the industry standard is 12pm and requesting a late check out is more difficult to get it

An excellent hotel, new rooms and new facilities, very nice breakfast and buffet. The Italian restaurant on level 4 has one of the best pizzas we've tried outside Italy. And there is a very new kids playroom next to the Italian restaurant, so the kids can also play there while waiting for the pizza.

The hot spring place on level 4 only allows 16+, should be able to bring younger kids. It's better to include some of the level 4 Italian restaurant menu items into the in-room dining menu.

The entire hotel was excellent. It really exceeded my expectations. I think I can safely say this is the best hotel I've been to - Everything was exceptional from the first point of entering the lobby, to the service staff, to the huge room and breakfast. Would love to return one day if possible!

The immediate location doesn't have much popular tourist sites, so to visit the typical night markets you would have to travel out about 15 minutes away. However, that is not much of an issue if you just book a taxi or drive out.

Everything. The hotel is well maintained and exceptionally clean. The buffet breakfast has wonderful selections. The room is spacious with excellent amenities, even the minibar is complimentary. Finally the staff is wonderfully courteous. I would have given it a six star if I can.

None whatsoever.

The place was great. People were very kind and helpful. Location was good and the sorroundings were very safe. The view from our room was not nice and the pool was so-so. In total it was a very nice experience. We would come again!

The view from our room was not nice and the pool was so-so.

The room was very spacious and it’s one of the most comfortable beds I’ve ever slept in at a hotel. I’m very picky about my pillows because I have neck issues and these did wonders! The hotel’s air filtration system is amazing because it always smelled so nice. The dinner buffet at Palette was very impressive. From scallops to fresh sashimi and everything in between. The breakfast buffet wasn’t as impressive though. I expected ‘more’ - something more comparable to the dinner buffet. Nonetheless, the entire experience was grand.

While checking out, I was given an outstanding balance of the breakfast buffet which I had paid in cash for that morning. It was handled but it took a bit longer than expected and there were no apologies given and it almost made me feel as if I didn’t pay so I felt a bit taken aback. Plus, I was the one who had to ask the maitre de at the front how I had to pay — would it be charged to the room or pay in cash and he told me to pay in cash which I happily did. He should also learn to say “please” instead of “Wait a moment.” It is a bit rude. Other than this experience, overall I had a pleasant stay.

Great staff! Thank you for the team. They were super helpful and more than willing to help. Everything you need is in the hotel room. Hotel facilities (sauna, gym, swimming pool) and restaurants are in great condition. There are two big shopping malls in walking distance. The museum and Songshan airport is just 5-10 mins by car. Will definately stay here again.

Nothing.

Very friendly staff who go above and beyond. Nice rooms with good amenities. Spa was nice.

Breakfast seemed great, but I missed some basic western breakfast items. Also, they started cleaning up breakfast very early so don't go after 9am (which kind of ruined the nice breakfast). Hotel often used for parties, which is loud. Although you can't hear it in the rooms.