very nice location at downtown, cafe shops and restaurants and train station within walking distance, room is quite and nicely sized and comfortable, had natural light to the room

Location was very central and conveniently located. Check-in was quick and easy. Our room was ready even before the 4 pm check-in time, so we were very lucky! The room was spacious and tidy, with everything you need already there: vanity kit, bottles of water, a selection of beverages already in the drink fridge, and extra towels and pillows. Our Atrium room faced the courtyard, so it was very quiet and still got lots of natural light from the skylights! Ordered room service for dinner and the attendant on the phone was friendly and accomodating. Cocotte is one of my go-to restaurants in the city when I want to feel luxurious! I made use of the fitness room, which had everything I needed for my usual workout as well as plenty of space.

The shower floor tiles could get a little slippery, so be careful when you're in there. We could've used more hooks for towels and robes, etc. Counter space in the washroom is minimal, so the shelf under the sink became very useful. 2/3 of the dresser drawers was used for coffee/creamer/etc. and the safe, so there wasn't a lot of space to "unpack".

Very comfortable and stylish fit out.

Lack of window to the outside rather than the inner courtyard. Needs better water pressure for the shower.

The hotel has a great vibe with attention to detail. It is welcoming and the staff are very helpful. The rooms are well appointed and very comfortable. Great decor. The location is excellent with walking distance to the Parliament Buildings and the trendy Byward market.

Our room was very noisey 1. proximetary to the main road 2. Guests with unruley children. There was also a member of staff that appeared to be struggeling, we reported and feel it will be dealt with in a sensitive manner.

New hotel, great location, nice design, quietness, great food at the restaurant.

A few small things: due to the layout of the hotel there are no stairs leading to the 3rd level where we stayed and the 2nd elevator did not work for 5 days, the quality of wi-fi internet was very poor (regularly out of service), the service in the restaurant was very poor (so we preferred to use room service instead), we found it strange that the general light in the room could not be turned off from the bed.

The staff is friendly and the location is good with cafes and supermarkets nearby

The shower water was lukewarm not hot, we stayed on the 6th floor and I don't know if it was because of the penthouse or if it was like that throughout the hotel. But luckily the heating in the room was hot enough and we didn't ask for a room change as we only booked a two night stay!

We had quite a bitter situation, but manager did her best to solve it in the very end. Location is great, lobby is nice looking.

We had a one night stay in this hotel. We've been provided with extremely dark room on the 2nd floor without ceiling lamp and windows facing the wall. Stuff on side said that they completely booked and can't change the room for us (we asked for something at least on higher floors with a bit more of light in it) and started to convince us that they already did upgrade of our room for bigger one (which I never asked). No attempt to please the customer or at least reduce the level of disappointment a little. Once we back in the room and sat down on the bed - lamp which is mounted in the bed headband just fall off on the pillow. This was fixed after, but left another sour feeling.

We always really enjoy our time at the Metcalfe. We stay annually for our anniversary and look forward to our stay. The small details, (the smell when you walk in the lobby, comfortable bedding, amenities in the room) are factors that contribute to our experience. But more importantly, the exceptional customer service is huge contributor to our reason to come back time and time again. Thank you!

The Metcalfe Hotel by Gray Collection in Ottawa is a truly wonderful hotel. We've stayed here a few times when seeing family locally and The Metcalfe Hotel has an attention to detail which is much appreciated. The hotel restaurant Cocotte Bistro has delicious food at the restaurant and for room service. We highly recommend The Metcalfe Hotel & Cocotte Bistro to fellow travelers.

We liked everything.

The impeccable and friendly service of the staff. Our housekeeper on the 5th floor was lovely and helpful all week, as were the front desk and restaurant staff (hurrah for the bartenders who made great lattes with big smiles on each morning!). The lobby plants were stunning as well, and the beds more comfortable than mine at home.

It could have had a little more lounge seating.