Excellent location--Just 3 mins walk from the tram station and the 足湯. The staff is helpful and kind, able to speak English. Truly great onsen facility--one at the ground floor the other at the top. The bath area is very clean and the onsen area, especially the outdoor one on the first floor, offers very refreshing experience of switching between hot (two truly hot onsen pool and one with mild, warm temperature) and cold (the outdoor air and the cold water pool). I ordered both the dinner and the breakfast, and both are excellent. The Japanese style room is also great, spacious and full of grass fragrances from tatami. The pillow is also filled with such stuffing with fragrance--and actually you can choose the stuffing the hardness of the pillow if you want to. Regret that I got lazy and didn't use this service. Would like to try next time if there's chances.

Location is a bit away from city center still it's convenience for our car trip, yet it's not too far since we can reach to any attraction places within 15-20 mins. and peacefully surrounding also meet our preference. The japanese style rooms are all good as well as many facilities inside the room, we have a separated toilet and baht room. The hotel is a bit old but still lovely and their onsen is very good to take a baht there before go to sleep, we love it. The breakfast and dinner is very good, there are plenty of food for breakfast and a Kiseki dinner is special. There is a small souvenir shop at the 1st fl. which we can buy many things as a gift.

It will be more convience to get here by car or taxi yet they have free private parking nearby.

Rooms are great and the baths are great.

Nothing in english and staff doesnt really speak english. No alternatives for dinner other than what is included. This is my second time staying here inctje span of 4 years and my opinion is unchanged

We are fortunate to have the room that came with good bathroom size, but not so for my friend's room. All the staff were very helpful and friendly. I'm glad to be served by a lady who can speak Mandarin.

We couldn't book the dinner as it's a Friday. There were some issue when making the booking of room. Alot of confusion in the meals as stated on the website. Though I selected the options with room, but upon confirmation, it we changed to without meal. I didn't notice until the day I checked in. Very disappointing.

A very nice ryokan located right near a tram station. It's a bit far from the city center but the tram helps a lot. There was a choice between 2 onsens, a beautiful garden and a mini shrine in the hotel. I especially appreciated the futon laying-out service.

For some reason, I got charged 300 yen during check-out (150 per day) -- the staff said it was "onsen tax." It's my first time seeing this despite visiting many hotels and ryokans. Left a bit of a sour aftertaste because I was never warned in advance and not sure how they would count the days if I hadn't visited onsen daily. Some doorways were way too low, but that's probably a personal problem.

Warm and friendly staff; spacious, Japanese traditional room and the futon was comfortable to sleep on. We had dinner and breakfast there and the food was great (e.g., seasonal hairy crab, free flow ikura). The onsen was relaxing.

The futon could be thicker. The walls were a little thin and we could hear some noises from next door.

great Japanese food, very relaxing onsen, pleasant and hard working staff, comfortable rooms - thank you. While a way from central Hakodate, in the onsen district, trams were on time and comfortable and the fellow passengers interesting and friendly

the air con wasa bit quirky but not a big deal

Classical Ryokan hotel, picked it especially for this experience. Very courteous and helpful staff. Has a traditional Spa (Onsen), souvenirs store inside.

It's a bit on the outskirts of the city but on the other hand it's very close to the airport. You must pay the Spa tax whether or not you use it.

Breakfast was expensive, but excellent buffet style with huge selection of offerings.

You get charged a fee for using the hot spring bath, even if you didn't(t use it. This is added on at the end, rather than being included in the room charge, as it should be. This is a form of deceptive advertising, since this isn't mentioned up front.

Staff were very polite and helpful.

The onsen was great but it wasn't made clear there would be an additional charge for its use at the end and we were charged for both of us each day even though I didn't use it both days. I didn't realise this until after I had left.