Everything about this hotel was spectacular - from the service, the room, the bed, the bar, and everything in between. We loved it so much that we even extended our stay a night!! This hotel pays attention to detail - every morning we would have a chocolate treat and the weather forecast for the day laid out for us - this was so so thoughtful and made our trip even more special. Could not have asked for a better location - walking distance to everything and a lot of great restaurants right next door! Comfy, clean, and cute (and more!) Would stay here again 100%.

The breakfast is nothing too special. Some staff were more helpful than others - but overall everyone was outstanding.

We really appreciated the thought put into the hotel’s overall design and appearance. Everything from the rooms themselves, to the lobby, to the graphics used on signage and print. A very well designed hotel. Clean facilities throughout. The daily breakfast was great. A step above typical hotel breakfasts. Small but a good amount of variety at the same time. The steamer provided in the room was really helpful after pulling clothes out of our suitcases. Comfy bed and pillows make all the difference. Adequate plugs on the bed wall and loved the little lights at the bottom of the bed that were motion activated. Liked the water and tea always on hand in the lobby. Bar was great and espresso martinis lived up to the hype.

Very very small things - the robe and slippers were tiny for me. I’m a 6’1” 200 lb guy. The shower head was really cool but some of the features didn’t fully work. The shower door also had a gap in the seal so it leaked onto the floor of the bathroom pretty heavily. The first night or two it was actually a little cold in Charleston, a blanket in the room for the bed would have been nice so we didn’t have to crank up the heater. Wish the valet wasn’t so expensive.

Fantastic location. Boutique. Wonderful staff. Great rooms. I can’t say enough.

Nothing

Incredible location, friendly staff, nice amenities Breakfast daily was lovely, free bike use was nice as well.

We had a small issue with our room, which was promptly addressed. The towels were worn, not as plush as we would have expected for the hotel and price. The bathroom tissue was cheap, again not what we would have expected for the hotel and price.

The room and hotel themselves are beautiful and the staff was always very friendly and welcoming.

The walls are so thin we could hear people arguing until the early hours of the morning. You pay $500 plus a night for a room and then are charged to park your car. Valet with the hotel is $55 a night. To park yourself it’s $24-$32 a night. No microwave or refrigerator of any kind in the room.

I loved the location since it was within walking distance of the things we wanted to see and do. Also, there are lots of restaurant choices nearby.

The only issue we had was that the balcony room that we reserved weeks ago, for four nights, was given to someone else. Someone at the hotel locked our 4 night room to give to someone else for one night. Why would you give our room to someone else when we reserved for four nights and the other person stayed just one night? That was a major problem for me and almost caused us to leave and go to another hotel. If it were not for the wonderful girl at the front desk that arranged for us to move to a balcony room the next morning, I would have been very unhappy and it would have ruined our stay. While our visit was off to a bad start, the staff rose to the occasion and was excellent for the rest of our stay.

Beautiful lobby and bar, amazing cocktails, comfortable room and bed. We really enjoyed using the bikes to get around Charleston (although be aware that they only have 5 bikes available first come first served). The breakfast was lovely as well, featuring biscuits with gravy and grits.

No Netflix on the TV.

Great hotel, beautiful room, so relaxing and spacious, bed amazing, decor just perfect, the room was a winner! Reception so friendly and helpful, lobby and bar tastefully done and great to relax and enjoy a cocktail or just sit and read. Location is absolutely is superb, everything within a short walk and there's a car park two mins from the hotel too. I would definitely return to this hotel, simply stunning!

Location was close to everything. Room was nice and large. Continental breakfast was delicious. Staff was attentive and friendly. Games in lobby were a nice touch.

Heavily perfumed lobby/elevator. Room was very hot on check out day (E3 error on thermostat). Booking.com site said we would have a room with a balcony - but we did not have a balcony.

The room was nice and clean.

The room was nice but not enough room to unpack clothes. The only piece of furniture was an armoire and half of that piece was taken up by the wet bar. Also, parking is very expensive at $55 a day.