Fabulous location in Fitzrovia in a quiet street. Lovely apartment, all the amenities, really pleased I booked this place. The joining instructions we a 'little' confusing, so many emails from the site, but once I'd read further it was all there and I got in no problem. Fab stay.

Great location, easy to find, excellent transport links. Easy walk to local grocery stores, British Museum, and Soho. The flat was nicely organised with a good internet connection. I would definitely recommend it to anyone who is looking at it.

It wasn't clear that I had to pay £500 security deposit, which gets released after you leave. However, it takes up to 5 business days to get the money back.

Superb for London. I've been coming to London often in past 5 years always staying at Marylebone area, so min 200 £ per night. Most others ap were dirty and cold, no heating. But never been in such a clean, worm and equipped and furnished apartment. Dishwasher and washing machine and detergent given, coffee machine, everything you might need. Help desk answers in minutes (day and night) solving everything i needed. Good job guys

This is a review for HOPE HOUSE by Q Apartment because the moved us to different location on arrival day. Of course we have better experience because we got 2 bedrooms apartment instead of 1 bedroom. The room was clean, all facilities worked well. I am glad they truly are a professional apartment host.

the water system is not working in day 3 but the staff already fix it when we get back.

Clean, nice amenities. All you need for your stay in on lovely apartment

It is situated opposite a pub and right above a little wine bar (lovey by the way!) so it can get a bit noisy sometimes and also, the smells form the kitchen in the wine bar was a bit much for me but that might not be a problem for everyone. Also, it doesn’t last long, it’s normally quiet form 11:30is pm onwards.

clean lovely location near supermarkets and restaurants

tv channels didn’t work

The facility was high quality fittings. So up market that we had to check YouTube to find how they worked. The location was good, walking distance to all we wanted.

clean, nicely styled, great location

the deposit was a lot

Die Lage und Sauberkeit sind Top. Das Wohnzimmer ist schön eingerichtet und das Badezimmer ist sehr nett.

Summary of our stay in Apartment No. 1 (booked via Booking): We arrived on a Friday afternoon and were initially very pleased: the apartment was nicely furnished, modern in design, and very clean. However, around 4:30 pm we wanted to take a quick shower before heading to an event in London, only to find that there was no hot water. We contacted support via WhatsApp, and after about 40 minutes a technician arrived and was able to fix the issue. When we then sat down on the bed, we encountered a far more serious problem: the mattress had a huge hole on the right side, about 1 × 1 meters in size. From that moment, we could no longer reach anyone for help. The support informed us that it would not be possible to send anyone on Friday evening and that assistance would only be available the following day. Since we had to attend our event, we left. That night turned out to be the worst night we have ever experienced: sleeping was nearly impossible, and we woke up on Saturday morning with severe back pain. On Saturday, support insisted that we stay in the apartment between 11 am and 4 pm to wait for a technician. No alternative accommodation or coverage of another hotel was offered. Fortunately, around 1 pm, an employee arrived and discovered that five slats of the bed frame were completely missing under the mattress. He replaced them during the day. The mattress was still slightly dented, but the second night was at least somewhat bearable. Support assured us that from Monday onwards, someone from management would contact us to compensate for this terrible experience. Unfortunately, no such contact ever happened. When we followed up later, we were simply told that nothing could be done.

24 hour assistance

I chose Cleveland street by Q Apartment for its location, which suited me. The price for accommodation (1000 pounds) was paid 2 months in advance. A security deposit of £ 500 was paid 4 days before the start of the stay. 1 day before the start of my stay, they wrote me that the accommodation is not accessible due to a heating failure and that they allowed me to move on Whitfield street to another accommodation from Q apartment, or that they would return all funds already paid free ??? Since I was already in a time crunch, I proceeded to change the accommodation. However, on the day of my arrival in London, I did not know where the accommodation would be and how I would get to it. Terrible ... The alternative accommodation itself was fine. Price for a slammed key, resp. Opening the door to the apartment costs £ 70. The return of the security deposit took a very long time - 17 days (13 working days) and only after my notification. The excuse was that they had a system error with an apology. As a result, I never want to have anything to do with Q apartment again.