Location was great, hotel was clean, late checkout request granted, bar staff were great with restaurant, shopping suggestions

There were no options for people that didn’t eat pork, limited fruit choices, no pancakes/waffles Front desk staff couldn’t give us information regarding the upgrades(premium drinks during the reception, room upgrade)that were advertised for Hilton Honors Members

The area

I don’t like how I booked my stay through affirm and then both my debit cards ended up being charged twice for the amount of the stay when I paid through affirm and paid it off, still waiting for a payment to return. Staff needs to be trained on asking customers did they book through payment planned companies so that mistake won’t happen again, also I’m still waiting on a pending charge to drop.

Embassy Suites are head and shoulders above the rest when it comes to the facility. The breakfast is a bonus, as the hot bar/omelet station is complimentary. It saved me atleast 100 dollars on 2 days worth of meals with 2 kids and a wife.

I did not like seeing other people's hair in the bathroom. House keeping should also be mindful that Embassy has a complimentary bar. People throw up in the rooms and attempt to clean afterwards.

Everything was prefect. The lobby when we walked in was stunning. Shine and cleanliness as well as friendly staff Our check in rep made us feel welcome as she is celebrating her birthday this month We were celebrating my husband’s birthday yesterday the 26th and hers was on the 22nd Our room was super clean and had a fresh scent

We have no complaints at All 20 stars for staff and management

I have stayed at this property a few times and it is always great. The rooms and lobby area are always exceptionally clean and smells great. The rooms are very comfortable and feels like a home vibe.

My only complaint would be that the decor is kind of dull and lacking. The bed in my particular room this stay was a little bit too firm, but other than that I always have an amazing stay and will definitely be back.

Beautiful facility, close to the freeway and shopping. The room was very quiet even with the proximity to busy freeway. Nice evening hospitality reception with free drinks and snacks. This and the breakfast make this an added value that is hard to beat. I also appreciated the daily room cleaning which is very rare these days.

I wish the breakfast ran later in the morning.

Hotel was very nice. Rooms were great with extra space room in front and in bathroom. Breakfast and shuttle were great. Staff was also very friendly and helpful.

Wish the hotel restaurant offered room service but other than that, it was great.

We received a courtesy call 30 minutes prior to our arrival asking whether we wanted a smoking or non-smoking room. Apparently we were booked in a smoking room (didn’t even know such a thing existed) we were thrilled when she changed it for us. Same lovely, enthusiastic staff member met us upon arrival. Breakfast was great!

Shower could use updating.

The breakfast was good-so glad to have a real hot breakfast! Nice, close drive to River Street and surrounding attractions. We loved that we were across from the Outlet stores and other shopping.

The air conditioner was a bit loud, but it didn’t bother our sleep.

Breakfast average, grits were like grits soup. Way too watery. Facilities were fine.

The complimentary happy hour was a joke. The server didn't listen to order requests, the drinks were very skimpy (worst I've ever seen). She gave generous drinks to certain people. I observed from sitting at the bar. She and her supervisor were physically cozy with. This was very unprofessional.