Excellent staff and the accommodation was fine. Shuttle pick-up works well, provided you have a workable phone.

The location is nothing to write about, but it was a quiet overnight stay.

I have stayed here several times when traveling to or from Thailand. The location is convenient to the airport, the property and rooms are clean and modern, and the staff is friendly and professional. I was traveling with medication in a cooler with icepacks. I arrived very late in the evening and my icepacks needed to be re-frozen for my travel the next day. The staff quickly accommodated my request and put my icepacks in their freezer. When I retrieved them the next morning, they were neatly wrapped in plastic and labeled with my room number.

The shower head dripped after I took my shower. It was late and I was exhausted, so I didn't say anything, but I'm sure if I had alerted the staff to the issue they would have taken care of it.

Staff were very friendly and would say hello every morning, nothing too much trouble, they even moved us to a lower floor to make it easier for my dad to pop out for a cig outside. Room was cleaned every day even if you go out late, coffee and water provided with other drinks available in reception to buy, beds were really comfortable and room Air conditioning worked well. The hotel is always so clean and the staff work really hard. The breakfast was really nice too again staff were great. If you want an English tea bring tea bags as they don't have them and not in supermarkets.

I chose the Phoenix hotel to watch the planes at BKK airport, I wasn’t disappointed, as despite the smog over the airport I could see most departures and arrivals. The rooms have had a refresh since my last visit.

The lack of restaurant facilities except for breakfast. An elevator would be a welcome addition, as the stairs to the top floor are very wearing on the legs. The airport shuttle is now charged as a separate fee each way, why not include it in the room price? It used to be.

Arrival and booking in was straight forward. Greeted at reception by a young lady who was very pleasant and helpful. As we only stayed for the evening as our flight was early in the morning we did not have chance to sample the dining. The room was clean and situated on the first floor. It was a short walk to Lat Krabang Temple, well worth visiting. The hotel was in a good location for anyone who are going to the airport as they offer a shuttle service which cost 150 baht.

I did not notice if there was a lift as the porter carried the suitcases up the stairs, so I am not sure if there is disabled access facilities.

24 hour shuttle service available on call at a very reasonable rates (charge per room, not per person) Shuttle to and from airport was 15-20 minutes. Quiet area located down a narrow alleyway in a common neighborhood. Busy street with shops and restaurants about 100 meters from hotel Entryway is bright, clean, and welcoming. Check in was quick, and staff were very welcoming and professional. Rooms are basic as accurately portrayed in the photos. Beds were comfortable and shower area was clean and roomy. A/C worked very well with no odors. An unexpected bonus for a bargain hotel, was the small balcony with a single chair, providing light to the room and a great place for morning coffee. American breakfast was ok, but decent value.

No complaints whatsoever for a 3 star hotel

We booked this to use for only 5 hours between flights, to shower and rest a little. It is about a 15 minute drive to the airport. The do offer an airport shuttle for 150 baht per room. For approximately $31 US it was great to be able to relax and refresh. The hotel was tucked off on a quiet side street. The room was a little small, but if you are looking for a cheap place, coming or going from the airport, this hotel was a good deal. Rooms were very clean!!

The only thing I had issue with, was the beds sagged in the middle.... once you laid down, you did not notice it much.

The staff were incredibly welcoming and friendly! The location is perfect, just a stone's throw from the airport. The bed felt like pure bliss—I drifted off into a deep sleep after my exhausting flight. I absolutely loved the amazing facilities they offered!

I must mention that this place may not be suitable for those traveling with large and heavy luggage, as there is no elevator. It would be a nice addition if they provided a clothes rack outside for guests to hang their laundry, like underwear, to dry. Nonetheless, it is the best! The cleanliness is outstanding!

The room and bathroom are very modern and clean, the AC and WiFi worked perfectly, the bed is comfortable, the shower is hot and it has good pressure. Clean towels, soaps, tea, coffee and a mini fridge are provided. There is no elevator but the receptionist asked me to leave the luggage there, and called a helper who brought it up. She also asked me when I intended to leave, so she sent the helper again at that exact time. The shuttle to the airport is cheaper than grab (150 bath) and punctual. It passes every hour. I took it at 7am and the journey took about 10 minutes.

I could distinctively hear the planes landing or taking off. When I got used to their noise and fell asleep, I got woken up at 4 am by a couple who had just checked in and walked the corridor to enter their room. I could not sleep anymore. Thicker glass doors and sound retaining doors would help, although I understand that then the room costs could not be so contained. Perhaps they could start with implementing and enforcing a policy of no luggage rolling and no talking in the corridors for guests who check in after 12 am.

The rooms were freshly cleaned everyday and it smelled very good. The staff are approachable and can speak and understand English. I know that it’s rude for me to take this in consideration when I am the one visiting their country. Also, the location is very good. The shuttle bus service that they offer is also good value for money as there is 4 of us equivalent to 2 rooms which is 150 baht each but we have 6 pieces of luggage so if we get an SUV it might have to be upward of 400 baht!

I know this from the listing but I hope they can get an elevator soon. I came with my elderly parents and my sister. We struggled a bit with our luggage. They have very capable staff but still, it’s too much load for humans to carry. I was reading the other reviews and they mentioned a restaurant, i looked around the lobby and saw signs to a restaurant but when i asked the receptionist there is none. Maybe it was under construction? I saw some men doing work at the back.