Upon arrival The Parking lot was a good size and close to the main doors which was very convenient. Every single staff member throughout our whole visit was just a pleasure to be around!!! “ Which I find is very rare nowadays “ The hotel was very clean as the staff were always working hard . oh and that waterfall… the wall display by the elevator just gorgeous. Check in was a breeze , room size good , beds comfortable, ac worked , our shower was huge . Nice warm hot tub, A good size pool ** WATERSLIDE IS EXTREMELY fun but FAST** some littles at the pool got hurt since you come fly’n down like a jet. Others loved it ! I guess it Depends on the person/age as it’s about a 6 ‘ drop at the end. “THE CONTINENTAL BREAKFAST WAS MIND BLOWING” Our kids are picky eaters as well ,so having a lot of different choices they could each pick what they wanted was a true blessing all around !!!!

I was 1000% satisfied with our 2 day visit , even with end bill lol . When checked in for our 2 days stay the staff said I qualified for a bonus free nights stay if I wanted to change it as it was their promotion. Unfortunately I had to decline as I had to drive home for work. She then said confirm your account online and I’ll add it for the next visit . Upon check out I wanted to confirm with the different staff if it was added and also if there was a expiry date for the free offer . This lady looked at at me very shocked and said “ you had to use the 3 days stay at the same time of your arrival . I was very sad and disappointed as If Knowing this before hand I could have rearranged my work appointments and stayed to visit family ( which we hadn’t seen in a long time ) . 😢

Pool was great! Rooms were beautiful and comfortable! Staff was helpful and kind! Only thing I could recommend is to provide more towels at the pool …. they go fast! Also had someone above us or below us smoking cigarettes and the smell came into our room. Not much staff could have done about that. The hotel was quiet (on a saturday!) Pool was hours of fun! Will definitely stay again!

more towels at the pool would be nice! :)

We liked that we had a few plumbing issues with the room and they gave us the room complimentary because we were unable to switch rooms at the time. They dealt with the issue quickly and we appreciated them.

We were not happy to have the plumbing issues. They should of known that it was not working. These things need to be checked.

Breakfast was great. Location was only five minutes from the TriCentre Arena, which was the venue we were attending.

On Friday night for some unknown reason at 1 am, middle of the night, someone decided to blow the dust around in the parking lot of The Sawmill which was outside our window. Totally unnecessary to do so at that hour of the night until 2 am, using front end loaders that scraped the bare ground and beeped on back up. Very upsetting and ruined our sleep, probably more disruptive to sports teams or athletes who had to compete early Saturday morning.

Large comfortable rooms. Very clean. Staff were excellent and attentive. Great selection in the breakfast room. Lounge had really good food and excellent service.

Felt like we couldn't enjoy the pool facilities because children had overran it. We tried multiple times to catch a quieter and more relaxed environment but always overran with screaming and splashing kids. The room coffee is not good unless it was the French vanilla.

Breakfast was good, lots of variety. I liked that they had waffles and sausage, not just cold stuff.

The smoke detector was beeping when we checked in but they fixed it fairly quick when we went to supper. The jets in the hot tub didn't work but otherwise was good pool too.

We loved how clean it was and updated.

The beds were sinking in the middle so sleeping beside anyone was difficult because you’d both sink to the middle. The bathrooms need a fan. If there was one in our room, it was not working.

The staff are nice , the rooms are always very clean & comfy . The staff has let us stay to swim after checking out & my kids absolutely love this hotel !

I wish the sauna was fixed

Bed was cozy. Everything was super clean.

Breakfast was lacking in cooked foods (but honestly I don't expect much for free) - couch was itchy (probably from pet stays) maybe make a designated section of the building for pets only? For allergic people. Otherwise all good.

Was nice and clean ... fast service the room was freezing and I couldn't get the furnace to work maintenance guy was up in 10 min and had it changed out and working right away