The vibe, it is a great hotel, well located and it has a lot of activities (bar, coffee and restaurant).

My only problem with the hotel was that I paid to have breakfast and I didn’t know it was an amount ($25) per day and per person. And it was even more frustrating when I saw my bill and they didn’t discount it, so I asked in the reception and she did, but she said the amount was in fact $20, so I had to show my reservation to get the correct amount. And all this discussion took me more than 30 minutes.

The hotel is in the perfect location. Walking distance to so many great restaurants, the River Walk, the Magnificent Mile, Millennium Park, and the L Train to take us everywhere else we wanted to go! The food at Ms. Ricky's was amazing and we also liked the coffee shop, Two Zero Three. The bed was super comfortable and the room was a great size.

The bar on the top floor brought in a huge crowd every night which clogged up the lobby and the elevators. There were times we had to wait for 4-5 elevators to get back up to our room because there were so many people in the lobby waiting to get up to the rooftop bar. I think at least 2 of the elevators should be dedicated to hotel guests only. I am also a light sleeper and the hotel is close to the train line. The noise kept me up the first night. I used a white noise app the rest of the trip and that helped.

The location of the hotel is perfect!! The bed was really comfortable and so were the pillows, the size of the room was also great. The view is amazing from the 23rd floor!! Breakfast at Miss Rickeys was delicious 😋

The shower was a bit strange, the rain shower wasn't very strong and the hand-held shower was too low down and you couldn't adjust it. The toilet roll holder should be placed on the other side of the toilet and not where it is now, you have to really twist around to get any paper.

We booked a deluxe king room and was not disappointed. Our room was on the 22nd floor and it was spacious, clean and good value considering the cost of city centre hotels these days. The hotel is conveniently located for all the major attractions, such as the river, the elevated railway, shopping, Millennium Park, the Art Institute, John Hancock Tower, etc, etc. It also has a rooftop bar cocktail which gives some great views of the city, especially after dark.

Although we enjoyed our visit to the roof top bar we were far and away the oldest people there, and found the type and volume of music being played not to our taste, but that's to be expected when you're no longer young and hip; we still had a great time sipping cocktails and admiring the sights and sounds of the city.

Location and front desk staff

Housekeeping - we’d leave the room in the morning and return early afternoon to find that our room was not cleaned. So we put the do not disturb on to skip the cleaning. Then on our 3rd day we returned to the room at 3pm and housekeeping had just entered the room to start cleaning. They apparently felt rushed as we were present but did not say anything and they did a very mediocre job of cleaning the room. Also, rather than a kettle to heat water to make coffee please add coffee makers to the room or make them avaible upon request.

The architectural detail in the lobby. The room we stayed in had a door divider making it two rooms which was really nice because my husband gets up earlier than I do. The his and her closets were wonderful. The beds were comfy. The room super clean. The cleaning staff was so friendly. The view was nice - we were on the 15th floor. It was a lovely place to stay.

It’s not that we didn’t like it but we would have liked to have used the 26th floor rooftop. But the times we checked it out there were private parties going on. And it was loud! Would be nice to have a section for older folks that just want to have a nice quiet happy hour on the roof top with that gorgeous view. Maybe it was our timing but it definitely had a club vibe when we check it out. The L can be a little loud but nothing ear plugs can’t take care of. It’s a city so to be expected and nothing the hotel can do about it.

The bed was super comfortable and the shower was marvelous (I’m a shower snob and now I want one of those in my bathroom 😀).

The area outside of the hotel can be pretty sketchy at night. My husband and I had an unpleasant experience on the night of arrival. It’s not really the hotel’s fault, but it’s important to be aware of one’s surroundings, especially at night.

The room was incredibly spacious. We stayed in a King room, the view could have been better but as we spent majority of our time outside of the hotel, it wasn't an issue for us. I was concerned with the noise as they gave us the room right opposite the elevator but that turned out to be a non issue also. The hotel was kind enough to leave out ear plugs for us but we didn't feel the need to use it as the hotel or maybe the room we stayed in was relatively quiet. The room and bathroom was clean and the hotel was conveniently located. About 5 minutes walk to the Riverwalk and 20 minutes to Navy Pier. There are restaurants around the hotel but they can be a bit pricey due to location of the hotel. Staff were friendly and always willing to help. All in all, a brilliant stay for our first time in Chicago.

Nothing.

I have stayed at a Virgin Hotel in Edinburgh before and loved the vibe.

The lady at the front desk when we arrived was rude and dismissive. We were two friends traveling together and we booked our (separate) rooms together. When we booked, asked for connecting rooms, however we told this were not an option, however they put us on seperate floors! The lady was not interested in trying to help us at all.

All the staff were exceptionally pleasant and professional. The room was very comfortable, especially the bed and pillows.

There was a low base noise (music) coming from somewhere during late evenings on Friday and Saturday (my room was on the 21st floor). I was immediately suspicious when first entering the room to see the hotel had provided ear buds on the bedside table. I used my noise cancelling AirPods, which did the trick and were comfortable to wear as the pillows were so lovely and soft.