The breakfast was excellent, cooked to order. The staff were extremely helpful and pleasant. Rooms in the back are small, front rooms with balcony are much bigger and more comfortable with a nice view of the mountains. Splurge on a balcony room. Pool was nice. Location was great, we walked all over town.

Be aware that there are a lot of stairs to the main floor, no elevator. We suggest that the hotel provide power strips to make plugging in devices easier. Hot water took a long time to arrive-maybe install a water circulating system? We also suggest proving a key to the front gate with the room key. Important in the evenings and weekdays when staff may not always be available.

We arrived late for check-in due to unexpected heavy traffic. Fortunately, the hotel managers were worried about us and came to great us despite the fact that there were heavy winds and that the power had gone out. They were particularly welcoming and accommodating. We were hungry and they helped us get some delicious pizza despite the fact that it was late and all the restaurants were closed. the managers went out of their way to be helpful. We were very pleased with how we were treated. The breakfast was great!

The space in the bedroom is rather tight.

The grounds of the property were very well kept and beautiful. The staff was friendly. Breakfast was good and offered a good variety. The location is phenomenal. It's located close enough to the Mercado Artesenal, but far enough from the noise of the town.

The rooms on the back side were too small. They were better for suited for twin beds. Bathrooms were too small and no counter space. Though the wait staff was very nice, they lack proper training. The hotel has a lot of potential to be better.

The location was amazing, very central and only a few minutes from the main shopping srteet. The property itself was beautiful, very clean and the brekafast was delicious.

The room had humidity issues, there was a strong smell of mould and the walls were also affected. The breakfast didnt open until 9am which we thought was too late as we couldn't enjoy an early start of the day, for example when we went hiking to the ruins on the mountain. The staff also didn't explain much about the local transportation options, and they only offered taxi options that started from Mexico City, instead of local taxis, which of course was double the price when booking. We later found out there are many local taxis that can take you back to Mexico airport for less than half the price that we booked.

Everything about this place was great and the staff were so exceptionally friendly and helpful. The beds are so comfortable you won't want to get out of them, the breakfast is delicious, and the hotel grounds are immaculate. By the end of our short stay we wished we would never leave.

The area was green and nice, the location good to walk around, the bed was big and comfortable and we liked the breakfast too. We truly enjoyed our stay.

A bit of a smell in the bathroom, although the shower gel and shampoo were really nice.

Easy to get to from the Taxqueña bus terminal in cdmx, then in Tepoztlan a quick 5 min ride to the hotel. The premises, room, bed, view, staff, food...all excellent!

The staff were five stars! They were really kind, friendly and accommodating with our requests. The breakfast was great too. The bed was comfortable and the location is stellar. I think the staff are one of the best I have experienced so far

The walls were thin. You can hear everybody all the time. Dogs and chicken nearby were really noisy and the hotel facilities cannot keep the sounds out. The shower pressure was weak too.

Breakfast was wonderful - they made whatever we wanted. The fresh fruit was great.

The coffee was “warm brown water”

Breakfast was excellent, the staff were so helpful and polite. Overall, the experience from the check in, to the accommodations, pool and massages we had were first rate and exceeded our expectations. We loved Flor y canto

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