The hotel was great, with nice staff. The sleep I got was fantastic. I tried to get the mattresses into my case, but they would not fit. The only thing that would stop me from going back was the breakfast, it was horrendous, the sausages were cheap, the potato scones looked like they were done in a deep fryer, horrible, masty, soggy, the only good thing on my plate was the egg, they have to improve the breakfast 100 % but overall the hotel was great, as Im disabled I could not have a shower because there was no handrails in the shower so had nothing to hold on to they have to look into this and fit rails in their rooms

Breakfast, no handrails in the shower

We should have stayed longer. Location was tops. Clean, free parking, no stairs to our apartment. Comfy bed. Very clean. Restaurant on site which is handy.

They apparently had space to upgrade us to a sea view room but wanted an additional £15 for the night. They would have been better off to upgrade for free and have a very happy customer but...... We chose not to pay the extra. Reception said we didn't have breakfast included. When we checked out there was a charge for breakfast that they wouldn't credit us for. We delayed our departure to eat breakfast but it was rushed as a result.

Fantastic hotel. Great location on the seafront. It was lovely having our breakfast looking out over the sea. Room was OK, only criticism was there had been 2 holes in bathroom door which had been patched in but other than that couldn't fault the hotel. The breakfast was very good. Selection of fresh fruit salad, yoghurt, croissants, toast, full Scottish breakfast or you could choose what you wanted, different types of eggs,beans on toast. It also has its own car park but there is a free car park just across the road from the hotel if you can't get in the hotel one. Would definitely recommend the hotel.

We love the location, the friendly staff, the ambience, and the price.

We have stayed here numerous times and it is a dog friendly hotel. That is until one group, this stay, with a persistently yapping small dog, caused upset and annoyance to all other guests. During our dinner. During the night. During our breakfast. At one point, it lunged at my wife's legs in an aggressive manner. We were disappointed that it appeared over our 4 day stay that management made no attempt to curtail the dog or owners.

I had a last minute trip to pick up some kittens and due to the travel involved required to spend the night before travelling back on trains. I called the hotel to confirm the kittens would be fine which they verified with an extra £10 per pet charge which seemed fine especially given the hotel room cost was already lower than others in the area. I was very pleasantly surprised to see how nice the hotel was. The reception area was nicely decorated and clean. The room itself was great and managed to sleep fine, excluding a wake up call from the kittens. The bathroom was also perfect for giving the kittens some supervised outside of carrier time as no gaps or anywhere for them to damage. Bed was comfy. I only had a brief stay and arrived in dark and left in morning (lots of kitten watching in the bathroom) so did not get a chance to explore the area. It was a 25 minute walk from station which was tricky as few road crossings but taxis only £5 and they have an app you can use for taxis estimates. The sea view I briefly saw in morning and very short walk from hotel.

The views from our room were great. The beach is across the road. The staff couldn’t have been friendlier or more attentive. There was a lift directly to the floor where my Mother’s room was which was important due to mobility issues. The bar and reception areas are clean and welcoming.

The room was very comfortable and functional with unhindered views across the firth towards Arran. A real delight to sit and have a coffee and look out at after waking up. The room itself though would benefit from some modernisation to bring it into sync with the front of house areas which are modern. Having said that the room was very comfortable, warm and pleasant to stay in and I’d recommend it to family and friends.

Everything really! Great location overlooking the sea and ten minutes walk to the town. Friendly and helpful staff. Particular mention to Zoe who looked after us brilliantly at dinner in the Hotel restaurant, both nights we were there and accommodated our food requests with no problem. Room clean and comfortable, with adjustable heating controls and an excellent shower.

Pillows a little flat for me and not much natural lighting in the room, but this is being picky.

Lovely to overlook the sea, only 10 mins from the town and 2 mins to the beach. Beautifully decorated for Christmas and lovely festive menu. Dogs welcome, but not intrusive if you're not a dog parent! Spotlessly clean everywhere and very accommodating staff. Room was toasty and you can control he radiators yourself. Practical shelving in the bathroom amd easy to use shower. Looking forward to returning in the summer for a longer stay.

Pillows needed replacing and mattress a bit lumpy, but not enough to complain about.

Breakfast was amazing, great choice of fresh food. Staff were all very helpful and professional at all times. The restaurant was very attractive and clean, the only negative aspect was that it felt a little stuffy, not enough fresh air. That is why we did not use it for evening meals, preferring to go into town on an evening.

The rooms were very clean but compact, noise from the corridors carried into the rooms, not the hotels fault, just other inconsiderate tourists thinking they were alone in the accommodation.

Food was really good…everything available for breakfast and dinner menu had good choice of food. Staff were very polite and helpful throughout the hotel. The bedroom linen and bedroom itself was very clean and towels replaced daily.

The only downside I can mention is the fact that the bedroom was quite small although it was more than adequate for our needs.. we were attending The Open at Troon so didn’t spend a lot of time in the room. Ideal for few nights so probably that’s why we were allocated that room.