The room we had was in one of the adjacent buildings. The room was spacious, clean and very comfortable. The staff in the main hotel were very cheery and attentive. The main hotel building is very nice indeed and is very well maintained. The breakfast was buffet with the option to have other choices prepared, all very nice. The hotel had lovely grounds which were also well maintained. We walked in to Ayr centre jn the evening which only took about 20 mins.

The only minor niggles were the fact that the seal on the shower screen was burst so the floor got pretty wet. We also found that the cold water tap ran hot water for a short period before going cold!! Finally we thought they were a bit mean with the tea/coffee/milk supplies in the room, only enough to have one cup each. But these are all minor issues and did not detract from our enjoyment.

Large comfortable room. Attentive and accommodating staff. Individually cooked and served breakfast w/teapot ++ Finally Free EV charging prior to departure (overnight) + Free parking in sight of room. Bravo !

Thoughtless parking by ICE or full charged car left in EV bay blocking others use. Perhaps a courtesy reminder to use E bay, but Not to overnight park there. There are over 200 alternative paring spots available on site. Had to park on grass to get close enough to connect. Why are the TESLA chargers not up and running again ?? Same problem last time I visited. Rant over: Otherwise a very pleasant and surprising reasonably priced stay. 5*

Overall the food was very good BUT the seasonal vegetables were served raw. Not Al Dente but rock solid RAW. The only way to eat them ...carrots and calabrese and green beans was to pick them up and crunch them. We asked every night for them to be cooked a little longer to no avail. We gave up the 4th night and had the side salad instead. The retail manager agreed with us, the veg were RAW , but there was no improvement. Will someone PLEASE talk to the chef? The staff were excellent, the atmosphere also excellent, the room size and decor was excellent.

The raw seasonal veg! We did have to ask for several items...eg tea, coffee, a kettle, missing towels, the phone needed new batteries, .light bulbs.... .lots of things, but our needs were attended to very quickly. The modern art abstract paintings did not suit the rest of the decor. The two disabled spaces were occupied by non disabled badge vehicles.Despite its failings we would stay again.

The Hotel emits quality from the moment you see it from the outside and when you step inside. Very luxuriously appointed fixtures and furnishings. The staff were friendly and professional especially in the restaurant. The menu choice was very good. We chose a rib eye steak for our evening meal and it ranked as one of the best we have ever had. Breakfast was of the same high quality. Serving portions were generous. We would return.

The one drawback to our room was the Hotels air conditioning equipment operating below our bedroom window. Double glazing would reduce the sound. There was no air conditioning in the bedroom.

Room was large, comfortable and warm. Great shower, internet and TV. Slept well. Breakfast in the main was self service buffet style which personally I dislike, but this was reasonably good, spoiled only by luke warm water for tea in dispenser. Had to ask for freshly boiled water which was served in a teapot. (Tea as it should be!) Dinner was described by my wife as excellent (Salmon and Leek) I rated my Dinner as Good (Filet Steak Stroganoff) Really appreciated free parking and free overnight charging for EV. (5 star.....)

Didn't stay long enough...but will be back in a couple of weeks.

The hotel and grounds were lovely, an amazing situation directly next to the racecourse. The restaurant was well staffed with attentive and friendly waiters, fantastic food, drinks and a relaxing bar lounge to head to after with our drinks. Our courtyard room although basic, was very clean, stocked with toiletries, towels, robe and slippers. A table and two comfy chairs were ideal for relaxing and for enjoying the breakfast served to our room. Ideal overlooking the racecourse and we had a super comfortable sleep. Overall a wonderful stay!

There was nothing negative, although we didn't see a lift for accessing the first floor courtyard rooms, which would have been handy for getting upstairs with the suitcases.

warm, clean, good powerful and warm shower and not far from town centre

shower was good but shower head and soap holder was dirty and outdated and loose and not very secure, tiles badly replaced and cold water came out roasting, had to run it for a bit to eventually get cold, no WIFI although advertised, bed was big and comfortable but was 2 singles pushed together and the split sometimes became awkward, and toilet seat was right next to the towel holder which became an awkward seating position .

I liked the old house, Western House,it's beautiful and comfortable:lobby, restaurant and ballroom there. The staff looked after me well and my niece and nephew. We had my niece's Birthday there. The car park is spacious. The room in the courtyard is spacious, I liked it. It's quiet. I like the table service for breakfast.I like the garden and the room was warm as it should be in winter.

The shower water was too hot, there are signs saying so. I had to have a bath instead of a shower. The taps of the bassin are very old. There were some small wear and tear signs (scuffed woodwork and mark on the bed surround)in the room which didn't bother me as the courtyard building is not new. I would still like to stay at the Western House Hotel again.

lovely big room - lovely big windows and lovely shower en suite - clean and comfortable bed

I was cold on arrival and electric radiator would not switch on and cold when sleeping and the quilt would not move up to cover me as it was tucked in to hold the world!! We had a big heavy case to lug up to the second floor with no lift in our sixties celebrating our 35th wedding anniversary so we were sucking air from wales by the time we reached the top!! Breakfast was a massive disappointment - buffet style and not nice - wouldn’t recommend breakfast!

The old house itself is a beautiful arts and crafts style, but contemporary inside. The grounds are beautiful and well-maintained.Situated adjacent to Ayr Racecourse, I imagine it will be a lot busier on race days, but that also means it is an ideal place to stay on those times. We stayed in the courtyard annexe and the bedroom was very spacious and comfortable. There was also an iron & ironing board. We had dinner in the restaurant and the food was of a very high standard and good value for money.

There were no negative aspects of our stay.