Despite reading pretty bad reviews online of the hotel we know that reviews can be misleading so we booked anyway. The hotel offered availability for the dates we required and excellent value for money in comparison to other properties nearby. We were pleasantly surprised, despite the hotel being slightly dated, everywhere was clean and tidy with our room being comfortable, bathroom clean and shower and bath both good with plenty of hot water and fresh towels of good size. Hairdryer supplied in room with tea/coffee making facilities. Staff friendly and helpful. We didnt eat or drink in the hotel as we had prior arrangements so cannot rate either of those. Location was perfectly suited to us and peaceful for a good nights sleep. We stayed 3 nights.

Lovely breakfast need to.be in for 9am or the TV goes off as does the breakfast it's aimed at coach parties mainly in and out attitude be on your way. Having said that it was good. We were the only ones in at 8.45am the staff were all eating their breakfast in the restaurant we felt like intruders to their space staring at us. It was weird and in all my years I've never seen staff eating in restaurant hours when there are still guests.

Staff eating breakfast in restaurant guest hours. Felt like intruders. Although the buffet breakfast was nice and we did talk to one member of staff and broke the ice.

We like this place for a get away few days plus only ten minutes from the beach and the dog loves the open air walks

We this was the first time we were told there wasn't enough guests for them to open up facilities for us so there was no bar open for drinks and no restaurant available for food witch I thought was bad considering a hotel is a hotel wether theres two guests or two hundred it's still a business. But a would go back again but maybe call up first and make sure theres going to be enough guests for the facilities to be open

Very relaxed and although a budget hotel it has some very fine features - a beautiful old house and lovely grounds. Enjoyed the comeraderie and easy atmosphere. It was warm, clean and friendly. Loved the bar lounge where Elvis made a phone his call from when his flight stopped in Prestwick and his way back from serving in Germany a piece of Elvis history there - great to see the photo! Prices were very reasonable and they had entertainment in the evenings thrown in. Quirky - indeed - but enjoyable experience. We'll be back!

Well it was budget and I would like a bathmat in the bathrooms. Needs redecorated although it has a dated charm.

1 night stay with my son to watch the football. You get what you pay for at Britannia hotels. Room was decent size and clean. Furniture and decor is old but this gives it its character. Old building is lovely with a nice games room And bar. Free parking. Bathroom had a bath which is always good to have the option. Warm room. Bar and reception staff very nice.

Check on says 3 and we arrived at 3 and had to wait 35 minutes on the ok to be checked in. There was at least 5 others waiting Aswell. Don’t know why they can’t give you a clean room instead on waiting on every room in the hotel being done before they let guests in. Cleaning staff were walking around the corridors swearing and talking very loudly about how check in should be 4 or 5pm to give them more time to clean rooms. 10am check out. Would have preferred 11 like most hotels.

The place is ideal to take your pet with you. Very big gardens plenty of room o run around. We used the gardens and woods walkways that were very good for the dog. The accommodation was great for the price. It was clean and comfy and staff were very helpful and price was very good.

Short staffed. Bar staff were very abrupt with customers. Big que on Sat Night very little ice. something wrong with the machine people were complaining and bar man was very rude saying if i here another word from you (talking to one customer in front of everyone. ) you will not be served. I found this unacceptable for hotel. 6th to 8th May stay the room was very hot

I cannot fault his place, the building is amazing with so much fascinating history. The best way to describe this place is just to say “it is what it is” it’s a grand building but in the best way possible for the price of a room no one should be complaining. The staff are absolutely fantastic, Robert and Dominic are both very helpful and just great down to earth guys, had a great laugh with them. All the other staff were delightful, very welcoming and pleasant, always smiling but you can’t not spending a night there, my and my wife’s cheeks were killing us from laughing the whole night! You’ll easily get your 10,000 steps in trying to find your way about the place but there’s features in every room you can’t help but appreciate. We will be back! Thanks for a great night guys!

Hee Haw

Ignore all the bad reviews - you will not find better value for money anywhere near Ayr. Yes it was basic, yes there were minor faults but the rooms were clean and roomy enough. Most places you don't get what you pay for but here you do, yes it's budget, yes it may be a little old and dated but the staff are all very pleasant and the rooms are clean and tidy - unless you're looking for luxury and if you just want a decent bed for the night then this is the place to go

We have no complaints at all

We stayed here to take our dog away from the fireworks both the weekend before bonfire night and on bonfire night. Nice enough cheap hotel to spend the night with basic facilities as to be expected. We'll no doubt be back next year again for the same reason.

Bed was a little uncomfortable the first night we stayed but the 2nd night in a different room the bed was comfortable enough. No real complaints as everything was at the level we expected it to be.

Everything was super surroundings very comfortable room Basic but all we needed and made us feel more relaxed taking our dog somewhere that has basic dog rooms but they were a lot better than some places so was very impressed

Up 2 floors with a dog seemed a bit random as was along way to go especially when arriving and leaving with cases also but it is a beautiful Place .