The hotel surprised me as it is listed at a 2-star hotel but in fact felt rather high end. There is an art theme across the rooms and common areas, which is very stylish. The personnel were really kind - at the reception and the breakfast. The breakfast is not super abundant but is sufficient and adequate. Anything more would have been a high risk of food waste. The location is excellent to go for a walk to the flysch and the geopark. Also close to the local pintxo bars/tavernas. Our room had a terrace with a view towards the sea, the lavish green hills and the flysch. I loved sitting there. A kettle with some tea in the room could have been a nice addition. But there was a fridge supplied with some water and beer, which was lovely for the sunny hours.

I am not sure if the ventilation in the bathroom was functioning

Spacious room, comfy bed and shower. Large private terrace (on 3rd floor) a bonus. Well located for the beach and the Flysch geological park

Hotel's arrival instructions were for drivers. It's worth knowing that if arriving by train it's a long walk down and up the hill, no bus or taxi to be found. Would be good if hotel gave warning to that and offered local taxi numbers to book. If walking, there's a street elevator to save most of the final climb (not always working), that too better be included in the information provided in advance.

Beautiful area, with views from room balcony. Very spacious room..like 3x what we experience in France. Walking distance to shopping, restaurants and awesome beaches. Excellent parking garage and breakfast buffet; seemed to be many German business men present at breakfast. Staff sent special instructions on how to drive to the hotel. Huge comfy bed!

Google maps navigation to hotel is wrong.. follow staff instructions. Street parking doesn't seem possible here.

Great location, very clean, and the food was fantastic—although that’s probably standard for Basque cuisine! The room was very bright, thanks to the high ceiling and the window that could be opened.

The water pressure in the shower was quite low, which made it difficult to clean up quickly. Unfortunately, it wasn’t fixed during our week-long stay, though the water was always warm enough.

Out of all the hotels I stayed in while visiting the Basque Country, this hotel was the best one! I would without a doubt come back and stay in the same room we booked. Everyone was friendly; they accommodated us with a parking spot last minute. It was clean and the room was much bigger than I anticipated. The view was fantastic and near a major beach and hiking trails. The other beach was about a 25-30 minute walk but it was perfectly fine. The breakfast was great and the accommodation was comfortable.

This property was perfection.

Friendly staff, very comfortable room, nice terrace, very nice breakfast, delicious coffee, good WiFi connectivity, situated in the city centre.

The only thing I could possibly complain about is that it’s not easy to find with sat nav as they recently blocked one of the streets leading to the hotel. I guess this will be sorted out by itself soon.

This hotel is located in a quiet street seconds away from the buzzing town. Room was very big and bright. enormous beds and very comfortable. The staff were exceptional - very communicative at/after booking and extremely helpful and friendly. Car parking is very useful on site, location is just at the start of Ruta del Flysch Zumaia, town has lots of busy tasty places for food and tapas.

The hotel is very conveniently located at the beginning of a truly amazing hiking route which goes from Zumaia to Deba and just over the famous Zumaia beach. It is very bright and cosy, with amazing views. The staff was extremely helpful (they changed my room when I asked for a change) and welcoming. They explained me where to go for dinner, where to go bathing (the nearest beach was rather for surfers), and even helped me to plan a train journey to my next destination.

Room 16 which I initially had was giving to the main entrance and the road and was very loud in the evenings. But the staff was super helpful and they changed it the next night.

No breakfast included. I was angry and insecure when arriving at the hotel as we could not get into the building and no-one was available to greet us. After a few minutes the matter was resolved but the situation should not have occurred.

We had to park our car a long way from the hotel or face paying a high premium for parking which only had availability for 4 cars (none left upon our arrival). We arrived for the weekend where parking is highly restricted on the streets.

Comfortable bed and very clean room very good breakfast parking on site and elevator in parking garage Wonderful location to visit beach Best hotel except no information on approach

Terrible approach to the hotel. Traveler must be informed how to approach to the hotel at the time of booking. Google and car navigation is not working due to the road which is only available for residence. Finally we found that hotel residence can use the road.