Overall we liked the cottage and its location - easy to find and on a bus route - and found it comfortable, except for the living room seating. Everything we required, except a plug for the kitchen sink, was there. There are two ways to get to the cottage from the front [3 if you count going through the main house] - via the front directly from the car park, which means negotiating drain lids - not good for someone who is partially sighted. The better way is through the side albeit there are 3 steps but the paving and the steps are in light stone hence visibility is better. Instructions on how to get the TV going would have been helpful - I got it by day 3.

The biggest criticism for us was the furniture in the living room. For any of us to sit comfortably we had to place the the pillows behind our backs - was the sofa made for a giant? The single chair was slightly easier - just one pillow required behind one's back.

Friendly welcome when we arrived in the evening. There is also ample parking which is a plus. The apartment was very spacious--plenty space for our toddler to run around. The heating was already on when we arrived which was really helpful given the cooler weather at night. The bed was massive and very comfortable. The location is superb as it is very close to town as well as to local groceries. We'll surely book again if we plan for a holiday around Canterbury.

Couldn't find the cutlery drawer which was quite hidden in one of the kitchen main drawers. Receptionist helped us find it but it could have just been explained in the guest guide book how to locate it. Also, there should have been a manual for the compact oven/microwave as we found it difficult to understand how it works. It would be nice as well if there was a stock of salt, pepper and dishwashing liquid in the apartment as standard. The automatic lights (like 3 sets of chandeliers!) in the hallway is very bright. It is dazzling when you get up in the middle of the night to go to the loo. It might be helpful to change some of the bulbs to a lower wattage or to a warmer tone. Like, the little things matter especially if one is to stay over longer.

We stayed in cottage number 10. It is in good state of decorating, well equipped with cooking equipment. Salt, pepper and vinegar, washing up liquid, dish washer tablets, dish washing cloth and tea towel provided as well as soap and showers gel. Comfortable beds and great shower plus effective and easy to control electric radiators in all rooms, and plenty of storage. We parked virtually outside the bungalow cottage. Soundproofing is effective. Everything was clean and well presented. Staff were friendly and helpful. Garden was great for walking our puppy in mornings and evenings. Great location for walking or getting bus into Canterbury. We had a wonderful stay and highly recommend.

If I was being super picky, I would say I would prefer a cottage that has small exclusive sitting room rather than big open plan entrance sitting room, kitchen and dinning area like cottage number 10. Some other cottages have different lay outs.

Location was great. Very close to the town centre and Cathedral. Good parking facilities, and warm welcome by the staff. The flat was very good value and had everything we needed.

Internet and phone signal is shocking in Canterbury. So I was disappointed but unsurprised the TV and Freeview box didn’t get signal. If I’m being picky but honest, cobwebs on the ceiling lights and a somewhat complicated way of controlling the radiators when it was freezing outside (the flat was warm but we had been out at graduation and were freezing so wanted to stand over a heater to warm up and couldn’t get them to work again… possibly on a times as they had definitely been on).

The hotel is well situated in a leafy part of town about 15-20 minutes walk from the town centre, and about the same from Canterbury Christ Church University. It has guest parking at the front and a lovely large lawn+trees garden at the back with plenty of seating to sit in groups or alone in secluded parts. The house is large and airy, an old historical mansion (victorian?) with high ceilings and some original features (e.g. wooden staircase, fireplaces..). We had a good-sized quiet bedroom overlooking the side of the property, with a comfortable double bed and clean crisp white cotton bedding. Plenty of power sockets and good facilities (TV, good wifi, hairdryer, iron, kettle). Bathroom was clean and hot water plentiful (although plumbing showing signs of age). Breakfast was excellent, self-service buffet with wide range of cereals, pastries, fresh and tinned fruit, yogurts, dairy and non-dairy milk, tea/coffee/herbals, and very good frequently topped up cooked food (scrambled eggs, sausages, bacon, baked beans, mushrooms, tomatoes, hash browns), toast and jams. Staff were friendly, helpful and welcoming.

The historical property shows some signs of age - a few worn carpets, some flaking paint, hot water pressure in the shower was bit weak. Personally I don't mind, it like a bit of historical character, but I know some people might object.

Fantastic, phenomenal customer service from Maddy, he went above and beyond to ensure the accommodation exceeded our expectations. I can't commend him highly enough and hope he is recognised for his commitment and dedication to customer satisfaction. Ebury Hotels & Apartments is very lucky to have such an employee and i hope he is recognised and rewarded by management for his work. We stayed in one of the bungalows at the back of the hotel in sumptuous surroundings. A very well equipped property, comfortable sofa, lovely beds and a Bosch cooker, the kids had great fun baking meringues. A superb self contained space ideal for a visit to Canterbury with friends or family. Highly recommend with private parking. We will be back exceptional value for money. Well done Maddy & Ebury, great service, great stay.

Wish we stayed longer, i could quite happily live there, beautiful grounds, great location.

Was pleasantly surprised by this hotel. We had room no 1, with a 4 poster bed, in the main building. Room was a nice size, and overlooked the well maintained garden. Very peaceful night's sleep. Bed was comfortable. Everything was clean and fresh apart from the bottom of the wardrobe which could have done with a bit of a dust/vacuum. Breakfast room was bright and the buffet was very good and checked regularly by staff. Staff were friendly. Car park was a decent size and easy to park. Note that you need to register your car registration at Reception. 10-15 minute walk into town - there are also buses.

Everything was very good value... happy with the general cleanliness but maybe a little occasional "deep" cleaning (eg inside of wardrobe) would not go amiss.

We had a very spacious apartment. The only problem we had is that the shower tap does not have decent markings on it, so the 1st night we did not actually know how to turn the overhead shower on. Perhaps a little note of the wall bathroom wall will help other travellers figure this out quicker.

The parking was very confusing. Our son who lives in Canterbury dropped us at the hotel, and within the minute it took for me to walk into the reception area to find out where we could off load our bags, my poor son had already had a lady from apartments next door yelling at him out the window about how where he had stopped the car was not a hotel parking. Perhaps on the confirmations it can be put that all vehicles that need to park need a permit which can be accessed from in reception.

Reception staff upon arrival were very friendly and helpful. The room was luxurious and the four poster bed was huge and very comfortable. Breakfast was plentiful and there was an excellent variety of hot and cold foods. All were self service, but if something wasn't there staff replenished as soon as it was noticed. Location was great, a short walk to the old city walls and cathedral, but easy to get to and from by car when travelling further afield. Also free parking on site was a bonus as Canterbury car parks can be quite expensive.

Loved the building with its original features - elegant and well furnished. Loads of space, clean and well equipped apartment, comfy bed and good effective heating. Great to have free parking right outside. Gorgeous gardens, friendly staff. Wish we’d known about this place when we’ve visited the city before. We loved our stay and will return.

We had some difficulty with the toilet cistern in the bathroom backing up but it seemed to resolve itself the next day. Everything else was great.