Location was good, near the city. Quiet ,beautiful garden . Felt safe The receptionist allowed us to check in before time

Need more light on the compound Need a large sign that you can see the hotel and the entrance to the hotel It is easy to miss the entrance when driving

Location , dog friendly and reasonable price. Staff friendly and efficient. Lawrence in particular made us and Penny our elderly dog feel very welcome.

Breakfast was ok but a bit disappointing. The room was stuffy and food was not hot enough.

The deluxe suite was lovely! The decor, space & lovely bath tub big enough for both of us! Staff were very friendly and greeted us each time we passed the reception. My only negative would be the price didn’t include breakfast. I also wouldn’t recommend paying the extra £25 for a banners, birthday cake/balloon. The hotel provide standard balloons but for £25 you got additional. This consisted of 1 helium, a small shop brought cake and 3 banners. I felt £25 was a bit steep. Location was 10minute walk into Canterbury which was great as we could leave the car parked (free of charge) and head for our day out.

The facilities in room were very good, WiFi and TV were appreciated. Heating in room was very good and could be adjusted without any problems. Nice sized rooms, coffee and tea provided. Clean towels and bedding. Staff were pleasant, helpful especially nice greeting on our arrival by female staff member, (sorry can't remember her name). Parking at hotel good and bus stops nearby for getting into the city centre.

Bar area too dark, would have been nice to have a lighter section available, even some floor lamps for personal adjustment would have been appreciated, especially as there was 2. large bar /food sections. Food - Pizza's lovely, fresh, tasty, enough for 2 people to share. - Sandwiches- Very disappointed, price very high, not quality expected for price, fillings sparce, but hotel apologised and adjusted bill. (rather have had quality sandwich though! Garnish on the sandwich plate was good. So we didn't go hungry.

Everything! It was quiet and comfortable. We had a beautifully refurbished room - perfectly presented (thanks Gosia!). The heating system was easy to use, efficient and completely silent - not something we have found elsewhere. We were staying for 4 days and one morning she came to clean the windows! The bathroom was warm, thanks to a very efficient towel rail - cosy towels for every shower! The shower controls were simple push buttons - easy. The were wide breakfast choices but we didn’t try the cooked dishes so we can’t comment.

Nothing!

Beautiful hotel, and despite undergoing refurbishments in some areas of the hotel our experience was really lovely and peaceful. The staff at the front desk were all so friendly and helpful, even stopping to provide us with some location information and recommendations as we had never visited Canterbury before. The room had been recently refurbished to a high standard and the location was just a short walk into the town centre. The toiletries in the bathroom were also lovely. The room had more features than expected - we loved the speakers in the bathroom!

The breakfast was a little disorganised at times, but I appreciate that this might have been impacted by the recent/current refurbishment works. For example, there were times where there were no mugs, spoons, and coffee/juice and it was difficult to find a staff member to help as they were in the other room. However, when asked the staff were all happy to help and friendly in doing so. Despite this the food was really tasty and good value and it wouldn’t stop me visiting in the future.

Room was cosy and nice.

Breakfast must improve urgently. It seemed to me as if they were forced to offer something that they don't actually want. No passion behind it. Loveless. After the first breakfast, we'd had enough and looked for a restaurant with a really good breakfast. Please do something about it! If the start to the day doesn't live up to expectations, the hotel suffers twice as much because the annoyance outweighs the positive things. Every good management should be aware of this.

A Wonderful Stay at Best Western Abbots Barton Hotel: My partner and I had an incredible experience at the Best Western Abbots Barton Hotel, and I can’t recommend it enough! From the moment we arrived, the service was exceptional. We were greeted by Mayur at the front desk, and he truly went above and beyond to ensure our stay was memorable. His warm welcome and attention to detail made us feel right at home. Not only did Mayur make sure we were comfortable, but he also upgraded our room and even helped us extend our stay for an extra night, which was such a thoughtful and generous gesture. The room itself was spacious, beautifully decorated, and impeccably clean, making it the perfect retreat after a day of sightseeing. The hotel’s location is fantastic, offering both a tranquil atmosphere and easy access to local attractions. The entire experience exceeded our expectations, and we will definitely be returning next time we’re in the area. Thank you again, Mayur, for your exceptional hospitality!

The hotel is well situated, with free parking and an easy walk into the city centre, yet set back from the main road so we couldn't hear any traffic. The newly refurbished suite was excellent and the bed extremely comfortable. Breakfast was great, with a help yourself buffet for cooked and continental items. However, if could be better explained that if you want items on the menu that aren't set out you need to order them via the staff.

Inexplicably one of the bath robes was dirty, with several large splinters of wood tangled up within it. Creaky floorboards in room above quite early in the morning.

Setting and room were lovely.

Carpets were very stained in our room