The staff were excellent. Mary the housekeeper did a brilliant job with our room. It was spotless. We were welcomed by Ollie and Mary. Very friendly greeting and they asked if we needed help with our luggage. Mary showed us to our room and told us to let her know if we needed anything. Ollie was always available if we needed anything and checked that everything was OK. Room was spacious with everything we needed.

Blackout blinds would be useful and a small tray in the shower for shower gel etc would be good.

We loved how we were made to feel welcome,such a good friendly atmosphere,very welcoming and brilliant location,if I'm honest I don't want to publicise how lovely this hotel/restaurant/pub is because I want to revisit and hope its available when I do. The breakfast smelt delicious but as we were booked in for the carvery at 12 we decided against it and enjoyed sunshine on the beach,plenty of coffee shops on Sandgate High Street to get a pastry and a good coffee at the Whippet cafe,100m down the Rd,free parking if you staying but only £6.80 to park for the day in the carpark 20m from the establishment. We will definitely be back in the next month,the staff were like a big family and I highly recommend this place for a couples retreat. Thankyou for a great stay.

Nothing at all.

The staff were all very welcoming and helpful. The room and bathroom were good and very clean. Breakfast was a choice between Full English and Continental with a good supply of cereals, fruit, coffee, pastries and bread for toasting. There is parking available, but just make sure you park in the right place or you get a stern note under your windscreen whiper. The hotel is on the main road through Sandgate and the centre of Folkestone is not far away. The 102 bus from Dover to Lydd stops right outside the hotel.

The hotel is on the main road so even though the room did not face that direction there was some traffic noise.

We had read all of the revues before booking, but everything on site far exceeded our expectations. From the moment we arrived, we felt and were very welcome, and when we were taken up to our room we were delighted with the cleanliness and decoration. The evening of arrival we had one of their supper meals and that too was very very good, and breakfast every morning was the same, very good and looked forward to every day. I would be very happy to go back any time that we are in the area and highly recommend it to anyone. And, my gratitude to the owners and the staff. Sincerely, Andrew and Deborah Fischer

It was so clean, nice decor and well looked after! The family owners were friendly and efficient, nothing was too much trouble. Bill cooked really good quality food at reasonable prices. The hotel is well situated with excellent bus service outside the door. Close to Sandgate beach and a few cafe, shops etc. We loved it here and would well recommend The Royal Norfolk Hotel

Our Room was a little small but well furnished. Near a busy road was unable to open window except from midnight to 5 am. It was quite warm ( a fan may have been available we didn’t ask!) the hotel was faultless

A fantastic family run hotel with an amazing staff team, we were met with a friendly warm welcome and a smile. The hotel was clean and in amazing surroundings and friendly bar. The room was perfect, it was clean and comfortable, the facilities in the room were modern and the shower was amazing!! The hotel itself is situated close to a lovely quiet beach which was perfect for fishing, reading and relaxation. I’d more than recommend it and will at some point return!!…thank you 🙂

There wasn’t anything I didn’t like about it!’

The Royal Norfolk Hotel is a charming Victorian character hotel, located along the sea front in Sandgate, on the edge of Folkstone and it is conveniently close to shops, restaurants and attractions. We found the hotel owners and staff were very welcoming, creating a warm and friendly environment. The room was excellent, clean, comfortable, quiet and well-equipped.

There is limited on-site parking in the hotel car park, though free street parking is available overnight from 4:00 pm until 10:00 am.

Great location for Le Shuttle in the morning and right by the beach. Super friendly, helpful staff, reserved a parking space for our motorcycle, unfortunately there was an event at the pub so no food being served, but good advice given on nearby restaurants, we chose the Indian Restaurant which was delicious and then a walk along the beach. Room was basic but clean and had everything we needed.

We had a fantastic experience during our stay. The location was perfect — close to everything I needed, but still quiet and peaceful at night. The room was clean, comfortable, and well-equipped. The staff were incredibly kind, professional, and helpful throughout my visit. Everything was exactly as described. I would definitely stay here again and highly recommend it to anyone visiting the area.

The staff really make the difference here, they are very personable and welcoming. They were happy to chat with me at the bar after my friends went home, and were very efficient with any questions I had. Location is just a 1 min walk from the seafront with a number of bars and restaurants nearby. Room was clean and bed was comfortable.

On the 30th of december I was the only guest staying, which meant that it was not always easy to find staff (check in/Breakfast), since they were preparing for NYE the following night. This was understandable and pretty minor, with a few more guests in the hotel and no party to prep for I suspect things would have been very different. My room on the top floor was recently refurbished and very clean, but at £130 pn I think it needs a better shower - the electric shower was a bit underpowered.