The hotel is clean and well kept and the staff are friendly and helpful. It’s in a great location near to the seafront and it’s really good value for money. They are dog friendly and put a bowl and a bed in the room and so it’s a really nice hotel to travel to with your pet. We would stay again

The rooms were very hot in February but we could open windows. Guess it’s better to be warm but the communal areas were roasting. They also had a wedding or party on the Saturday night which from where we were was very loud until midnight. I appreciate the venue has to make money but I think could have been managed a little better with a warning and/or some earplugs as we were at the front of the property so we couldn’t sleep until it was over. At check in and check out reception gets very busy so I think two staff would help.

- Well sized room and nicely decorated rooms. - Very comfortable bed and pillows. - Lovely building which is a joy to walk through. - Friendly Staff. - Great location with sea view.

- Walls are quite thin. You can hear conversations and doors/drawers closing in the rooms next door. It's an issue if the guests don't come home until 2am, or wake up very early. - The shower was not very tall sadly. I am 6ft 4 and had to squat a little under it. Was also a little difficult to control the temperature as the facilities are quite old. - The breakfast is a little overpriced for what it is. Would recommend getting breakfast elsewhere.

Wow what a stay. We received such a warm welcome as did my friend’s dog Indi. The staff were all incredible so attentive going the extra mile for us as we needed to eat upstairs because we had Indi with us they were friendly and the ones that we spoke to which was pretty much everybody really loved their job which speaks to me of a really excellent working environment. I had asked for a sea view and I really did get one. I loved my room. I also loved that the staff were multicultural. We loved the food we loved the cocktails a bit too much and we loved the environment. I had already booked to return for my friends’s wedding and I asked if I could have the same room. Not only did the staff ensure that happened but also gave me a free upgrade which I wasn’t expecting but somehow was so in line with how we had experienced the rest of the stay. Thank you so much, everyone Jane Sarah and Indi

Nothing

Visiting friends in Folkestone, we chose the Burlington for location which was a short walk into town and the old cobbled artsy area near the harbour. We opted for a standard double but were offered an upgrade which we accepted. Our room was fabulous, with a comfy king size bed, three sets of windows with a sea view. There was a dressing area with plenty of electric sockets near the mirror and huge modern bathroom. Breakfast the next day was amazing and the vegetarian option was thoughtful. All of the staff were super-friendly, it would be unfair to single anyone out. The hotel bar was a little pricey (£23 for a large wine and a beer) but lovely surroundings.

Nothing!

I came for a city break with my four legged pal. The hotel was very accommodating to my furry companion. Staff were lovely and extremely helpful. A great location for walks along the coastline with a good choice of dog friendly places to eat quite nearby but a good choice of food options in the hotel restaurant too. The room was clean, spacious and very warm when it got cold outside. Small garden within the hotel grounds for quick toilet breaks for doggo in the early hours too. Had originally booked for 2 nights only but extended my stay an extra night as I loved the location so much. Definitely will stay again.

The staff were all very friendly and helpful. Breakfast was excellent. This hotel has a very nice location in the vicinity of the sea with a view of the sea from some of the rooms.

The lift responded rather slowly after we pressed the knobs. In view of the limited number of parking spaces in front of the hotel, we were rather disappointed to see two more parking spaces sacrificed to make way for electric car charging terminals. Was it really necessary to sacrifice those two parking spaces in this way?

The room was really nice, way smaller than I thought but really comfy and clean. The whole hotel is spotlessly clean, in every single corner. The staff is extremely helpful and friendly. Breakfast is fresh and has a good variety. Food and drinks really good.The location is just perfect. A special thank you to the restaurant team, especially Gan - the manager and lovely Jasmine. They really make the difference.

Room service - it was overall good but could do with more attention to details eg steak knife when needed! Tv is really dated, not smart so I could not mirror my programs Bed mattress could be better

Comfortable, clean and cosy room with a lovely well equipped bathroom. We appreciated the original architectural features and sympathetic tasteful decor. Breakfast was delicious with a wide ranging menu to choose from. Our dog was made so welcome with a dog friendly lounge bar, and a bed and bowl in the room. Staff offered exceptional service and made us feel really well looked after and relaxed. Dinner and drinks were also excellent. We absolutely love the location on The Leas - perfect for walking our dog. We thoroughly enjoyed our stay and cannot wait to return!

Nothing!

Great location right next to the Leas for walking and a few minutes down to the beach onto Folkestone Harbour or to Sandgate. Parking limited at the hotel, on street parking available outside but need to purchase parking permits some free parking around the side of the hotel. We stayed 2 nights in the Junior Suite. Room was large and comfortable clean lovley bed, nice views overlooking the green. Reception staff were very helpful when checking in and helping take our luggage to the room. Breakfast was good in the morning choice from buffet and menu items available to order.

All fabulous no issues.

The location is perfect - lovely for visitors to walk along the sea front and conveniently visit the town centre for groceries and explore a wide range of different restaurants and bars - I was really surprised with the various cuisines available and the lovely atmosphere Folkestone comes with towards the evening and night time given the calm, quaint atmosphere provided through the day. Despite the scaffolding present upon arrival, the interior is stunning! I believe one concern I had (which thankfully did not affect myself) was accessibility for reduced mobile/disabled visitors - I hope this was either not visible to myself or such access is through the restaurant where then a list is accessed to ground floor where the reception is located. I did not dine at the restaurant in the evening but my friends who also travelled and stayed with you had and the food looked divine! Certainly would want to visit again and stay for the food alone. Thankfully, I did choose breakfast as part of my stay for both mornings and was not disappointed - no suggestions or concerns with it. 100% satisfaction granted. The room is also of lovely interior crossing from an old fashioned royal décor in the bedroom of the window and bed, going into simple stylish modernism from the vanity table in the bedroom to the bathroom - loved the design of the walk-in shower and the hobs in it! Decent space/storage to make of should stay more than 2 nights. Ironing facilities can be brought to the room upon request from the reception - lovely big ironing board which still thankfully does not impact room/access if/when left up. No issues at all with the ironing, electricity or water - thankfully did not need the heating but I would love to stay in winter time upon my next visit and even then I would not be surprised if I would not need the heating as the room was cosy and seemingly well insulated. Thank you very much for the excellent stay.