The hotel is situated in the center of Kaysersberg, a lovely pittoresk village. All staff at the hotel are very friendly, polite, helpful and professional. We loved our room which had a private patio overlooking the vinyards. The bathroom was spacious with a modern large walk-in shower. All very clean. The breakfast buffet offered many choices with freshly baked breads, pastries, fruits, yoghurt, assorted cheeses and cold cuts. The home made confitures were just delicious. Their restaurant Le Bistro offers a wonderful menu of mostly meat and fish dishes. The Spa at the hotel has a very nice heated pool, whirlpool and sauna. Great to spend some relaxing time there. The parking at the hotel is gated and for hotel guests only. In all we spend a very nice week at this hotel and can highly recommend it.

Everything was excellent, from the staff who greeted with a smile to the views from my gorgeous balcony. The bedroom was wonderfully luxurious in it's decor, even the place to put your suitcase was lined with leather! The spa was great, the breakfast unbelievable and the town... Wow, fabulous for a gentle stroll around the lovely shops.

€45 for the outstanding breakfast, is quite a lot. A cheaper option would be good. The bed was two mattresses together, and you could really not lay in the middle. It was impossible to make the bedroom cool without having the balcony doors permanently open. The sauna and jacuzzi were not warm enough at 9:30 (open from 8am)

The whole experience was great thank you. The staff were amazing and the room and spa facilities were exceptional for what we wanted.

The breakfast was great but we weren’t exactly sure how everything was supposed to happen ( for example, we waited half an hour for our eggs. Should we have asked for them sooner ?). Basically we were a little unsure of etiquette and not really guided. Also , the bar was great, but was unmanned and therefore difficult to find a staff member to get a drink. However, when he did arrive, he was great.

Both Michelin and regular restaurants were superb. Incredible atmosphere, excellent food, the attention to every detail, the art of cooking and dishes presentation is unique at this property. The atmosphere, the location within the city pedestrian area, the top service of the entire team including immediate attention to accommodate parking was all beyond expectations.

The room service can improve by paying attention to small failures like the deposit box, burned lamps, etc. Nothing crucial yet wise to improve. The Spa area was nice though relatively small.

Beautiful hotel in the center of Kaysersberg. The staff was fantastic, and were available to help you with everything. The breakfast was amazing, all freshly produced products. The Winstub restaurant was also very good. Highly recommend!

It is defenitely not cheap. If we have to say one minor issue: if you visit the wellness more at the end of the day the sauna was not hot anymore. No sweating at all. I think that's a bit of a pity for the experience and price. Maybe also a possibility to order drinks at the wellness?

The breakfast is outstanding! The staff is totally accommodating, watchful for one's every wish. Frankly, the price compared to other, significantly less stellar establ8shments is really fair.

The toilet (in its own little room) could benefit from a sink so one would not have to traipse to the bathroom to wash one's hands. Also, in order to charge a battery, or even a phone, the room light must stay on or the juice gets shut off so you sleep with the light on.

Loved it. Had a great room with balcony over looking the vineyards. Ate at both restaurants and both were wonderful. Staff were all lovely and friendly and helped make my husbands birthday special. Access and parking were easy. Would love to return here in the future and stay longer. The town is great and very cute also.

Wonderful setting in the heart of Kaysersberg. Quiet location. Not too big. Garden rooms were well appointed and with a pretty outlook over the neighbouring vineyards. The food was excellent (breakfast delicious and varied)...especially liked the nice touch of a free pot of homemade conserve and huge traditional brioche and loaf of homemade bread! We ate in the Winstub for dinner one night (essential to book in advance). It is also where breakfast is taken. We had a very reasonably priced 3 course meal which was outstanding. Highly recommend going there.

Pool was too small to be of any use in terms of doing lengths. It was expensive and nothing in the mini bar was free... not even the water!

Great rooms. Super comfy beds. Wonderful small and well maintained spa. Restaurants must br prebooked for lunch/dinner. Breakfast superb.

The airconditioner in our room no. 3 was noisy, to the extent that I thought it was an alarm in a room near us. I complained and staff immediately came to check what,the alarm was, but to no avail. it was quickly resolved only when we stopped using the a/c but I might not have accepted this solution during summer.

lovely suite with great views. A great living space. The front desk staff were excellent and friendly. Especially Sarah and Andre.

FOOD! the hotel has 2 restaurants, overseen by a famous chef. The fancy restaurant had nonfood we wanted to eat for free. The other one,nicly presented, had little we wanted,( we did find 2 acceptable items) and the service was snobbish, snotty and condescending. Nous sommes en France! Breakfast-the only hotel In a 2 MONTH trip where breakfast was not included!- was an absurd 39 euros per person!!!~ We preferred the local boulangerie almost next door, open at 6.30am, with wonderful fresh croissants and coffee for 7 euros total!!!