The Spa. We were alone in the Spa so it was really peaceful and nice for us. The staff was really kind

The breakfast wasn't what we expected. It had not that much ingredients. Good tea and coffee though.

That we were moved to a bigger and nicer room, because originally they gave me one that smelled bad.

That they call a standard double room an appartment and there were strange smells

We did like the spa center, the courtesy of the staff, the location and the food in the restaurant

The hotel is a bit old fashioned and there are some details that would need to be updated, but in general is a very good quality for the price you pay

Super friendly and accommodating staff, everything was nice and clean

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the spa zone was ok. the room was unexpectedly big. the location was ok.

- THE BREAKFAST!!! it was so poor that I cannot define it as breakfast at all - CHEAP , extremely low quality food. all the guests were shocked. the things like croissants were brought one by one, if someone take some. - old furniture and bath clothes - no one took care of us , like for cleaning or smth else… - The working hours : the sauna was working btw 14-18h, when the pool has working hours ~9-20 - The paying details : For some reason an option for one guest in double room has been available and I have book this one instead of the initially searched by me - double room for two people. Why should I even see the first option (the one I wrongly choose) when I’m searching for 2 persons ? The annoying part is that now we should pay the taxes for the second person in the hotel, but not to pay the difference according to the booking com price (aprox 8 lv…), but the one that the reception offers onsite (around 20lv). Hence, it was absolutely useless to book trough the site. plus, the rest should be cash payed since there is no POS terminal there, as confirmed over phone by the polite receptionist… I really don’t get the point.

the spa

rooms smelled very bad, breakfast was very low even for Bulgarian standards, restaurant prices were absurd. its weird that the spa works only from 14:00 to 18:00