The location of the property was great and our room had a nice view of Batak reservoir. The SPA had everything necessary for a good relax session and the temperature of the pool and the jacuzzi was great. The room was spacious and the bed and pillows were very comfortable. The staff was great, we were properly welcomed. Overall, we spent a lovely holiday at Katalina SPA and enjoyed playing billiards, eating delicious food and visiting almost all of the SPA facilities ☺️ We even saw the first snow of the season seeping quietly above the trees and the reservoir.

The cleanliness wasn’t on the expected level - there was a stain on one if the pillowcases and on the curtains too. The windows were dirty as well, especially the bathroom one. Although the bath was nice and featuring a bath tub, it was uncomfortable when you just want to take a shower. The restaurant is not big enough and you sometimes need to seat in the smoking area or share your table with another family. There was no light (at all) in the regular sauna and the steam bath didn’t have steam. Some broken tiles and windows made an impression and we thought the property was in need of renovation

Amazing hotel! Great value for money. The room was clean and spacious, with a nice balcony. The view was very beautiful, looking at the Batak lake. Delicious and high quality breakfast and dinner. All facilities were very well kept - the restaurant, the spa, the warm indoor pool! The staff were extremely nice and helpful. This hotel is 10 times better than all overpriced hotels in the near town of Velingrad! Definitely coming back soon!

Nothing

The staff were amazing! We were visiting with two small children, one of them a baby, we had some special needs for them, and they assisted us immediately with anything we asked for. The villas are nice and the place is very beautiful.

The only disadvantage of the villas is that there is no air conditioning in them, only in the hotel rooms, and the bathroom is relatively small. And the villa is a bit hardly accessible with baby stroller, since you have to go around the hotel to reach the restaurant, but it is a nice opportunity for a walk.

The view to the lake. View from the bedroom Beds were confortable enough. Mekitsi (among other things) for breakfast. The outdoor playground.

Fitness room advertised, but alas closed for renovations. My husband was quite disappointed specially because he had asked me if there was a fitness and I said there was. The small non-smoking dining room. The first night we had to have dinner in the smoking area that is larger than the non-smoking one, with children. Really very unpleasant. The all hotel and style (including the preference to cater more for smokers) feels like at least 1 decade old if not 2 decades. The indoor pool water was very cold. And being very dark was even less appealing to enter. Loud music until late at night. Don't know if from the hotel or from neighbouring properties. Although I managed to sleep but not everyone in our party managed.

Amazing food buffet, variety and quality. Location is fantastic too. Villas are comfortable but with no air con was a bit stuffy. But overall, great stay! Staff was very helpful and accommodating. Pools were amazing with one hot and two medium temperature.

Slight smell of sewage in the bathroom.

Location of the hotel, the room we had was spacious and with a good view. The waiting staff , the receptionists, most of the staff were very helpful and friendly.

The most ridiculous experience we had is that the restaurant is too small for the hotel capacity and we had to wait in the lobby for a table to free up. The kids had to sit separately as they were hungry and sat in the smoking area so all evening they were having dinner in clouds of smoke. Something totally unacceptable in this day and age and especially in a Mountain hotel where we went for the air quality!

Great location, very good food choice and it was very tasty.

Pillows were all the same size and too squished for me it was uncomfortable but that’s personal taste of course, another thing is drinks at dinner are not included.

It is very clean and quite place, perfect family breks. The stuff is so friendly, helpful and make you feel like you are at home. I can't describe how delicious is the food with such a big choice. I really recommend this lovely place and definitely will come back again.

The food and options to eat where great . Also the swimmingpool and sauna, though some bits were or broken or not working.

Infrared room and a jakuzi were not working. It was not enough place to park the cars

Top location 👌

The life guard (spasitel) smells very bad. Half of the poolside was smelling disgusting because of him that's unacceptable! He couldn't regulate the hot tub as well.