Perfect. The hotel team is very polite and cooperative. The food was good. Clean and very warm.

The space around the indoor pool is not very wide. On days when there is high occupancy and the hotel is full, there are not enough sunbeds available. There are additional chairs, but even with them it is difficult to find free ones. All of them, including the sunbeds, are tightly placed next to each other due to the small space. However, everything else is perfect in the hotel and this does not irritate.

The hotel offers a wide range of facilities (e.g., two pools, fully functioning spa facilities, multiple lounge areas and kids play rooms/activities). The facilities are mostly well-maintained. Our room was clean and spacious. The restaurant also offered a wide range of food choices, which were mostly fresh. The hotel is situated in the mountain, which makes it a cooler place in the hot summer days.

Most of the guests smoked around the outdoor pool area, which made it hard to stay around. I would strongly recommend the hotel ownership to limit or prohibit smoking in the shared premises. There were also building works opposite the hotel, which stole the beauty of the views. The hotel should offer some drinks (inclusive of the price) with the dinner (e.g., a glass of wine and a glass of fruit juice). Water should always be readily be available, as well.

Clean. Good, warm pools and big spa center. Comfortable and clean room. Plenty of food for dinner. Great breakfast.

Construction going on near and at the hotel. Noise all the time. Staff in the restaurant isn't well-trained. Service is mediocre. No green spot to sit around, no garden or open-air cafe, which is super odd for a five-star hotel. Only one bar - in the lobby. Some of the food is very low quality (deserts). Fitness opens at 9, yet breakfast is till 10, so it's impossible to exercise and then eat breakfast.

We had a generally pleasant experience. The staff was incredibly friendly and welcoming, making the stay feel very comfortable. The food was excellent, with a great variety available for both breakfast and dinner, catering to different tastes and preferences. The spa treatments, including the massages, were quite nice, adding to the relaxation factor. A bit disappointed by the Hot Stone massage though. On another positive side, there are plenty of free parking spots available, and the rooms are comfortable and well-equipped with everything you need. However, the pricing is slightly higher than the average for this type of hotel in the country, which is something to consider. Overall, it was a nice stay, but I would primarily recommend it for families rather than couples looking for a quiet spa escape.

The spa area itself felt a bit too small for the number of guests, and the proximity of the saunas to the pools meant that it was often quite noisy when you might prefer a more tranquil atmosphere. This is something to keep in mind if you're looking for a truly peaceful retreat. The hotel seems to be more family-oriented, which means that if you're traveling as a couple or with friends, you might find it a bit louder than expected. For those seeking a quieter experience, it may be best to avoid weekends when the hotel is likely at its busiest.

Very clean, cozy and modern hotel. The food is delicious and the staff is friendly and helpful. We had an anniversary and receive a huge ball with fruits and a bottle of rose wine as compliment 😃

The outdoor pool area is not sufficient for the full capacity of the hotel. Guests just throw their stuff on the sun beds so to reserve them and disappear for hours. No one from the personnel observe these and it’s hard job to find sun beds around the pools. Seems empty but in fact are “reserved”. The hotel must implement some policy for this guests’ bad habits

We have stayed at Arte Spa and Park a number of times and we are always just so impressed! The quality of service, the exceptional Spa service as well as the comfortable room and fantastic dining all combine to make for an incredibly memorable experience!

Our only issue with Arte is the fact that so many guests choose to smoke around the outdoor thermal pools. For those like myself who have an allergy to cigarette smoke or those who simply don’t smoke, this can be very unpleasant. It could be resolved though by creating a separate outdoor smoking area which would allow for those enjoying the pools to breathe fresh air!

Exceptional food. My friend and I booked the half board and were impressed with both breakfast and dinner. There was a variety of choices and options to suit different dietary requirements and everything we tried was delicious. They also upgraded our room upon arrival for free, which was nice. The SPA facilities are good. The staff is also attentive and helpful.

The very small distance between the indoor pool and lounge chairs/tents. I believe this is a hazard especially when the floor is wet, which you can imagine is most of the time in a pool area. It is easy to slip and fall into the pool.

Spa and pool are very good. Food is very tasty. Rooms are clean and comfortable.

Water is not included in the dinner. Need to buy a bottle.

I recently stayed at this hotel and had an amazing experience! The staff was exceptionally well-trained, friendly, and always ready to help with a smile. The food was delicious, offering a wide variety of options that satisfied all tastes. The service was top-notch, with attention to detail and promptness. The cleanliness of the hotel was impressive—everything was spotless, from the rooms to the common areas. The pools were a highlight, with beautifully warm water that made swimming a pleasure. Families with children will especially appreciate the numerous activities designed to keep the little ones entertained and happy. Overall, this hotel exceeded all my expectations, and I would gladly return. Highly recommended for families looking for a relaxing and enjoyable holiday!

SPA = amazing Massages booked = amazing All about dinner / breaktfast was outstanding. The food was very, very good. Amazing job done there. People were also very polite everywhere we went - reception, restaurant, SPA zone, etc.

TV should be a bit newer for the price tag of the SPA hotel, as it didn't actually support Netflix (if you want to watch something particular in the evening) -> this was fixed by reception as they provided us with HDMI cable to connect the laptop with TV screen sharing but not everyone would be bringing a laptop for such potential situations. I expected the room to be bigger for the price paid, as I compared it to other places I've been. But not much of a deal breaker.