Easy to find comfortable good parking

The front desk smell like cigarettes there is nothing in the fridge

We stayed in a typical, standard room with two queen beds and overall, our stay was good. The beds were comfortable and a decent breakfast was served with items that were replenished regularly.

We had a few issues with the air conditioning unit that was not warming up the room (throwing cold air instead). It took two visits from maintenance to finally get the room warmed up (but it eventually did!) We also had an issue with the shower - the water was only coming out from the bottom spout and it took some time for it to come out of the top shower head (but it eventually did as well).

Breakfast adequate, I drank coffee and had oatmeal, that's just me. Bed was comfortable, pillows, linens and furnishings average. Outlets were loose on some lamps. No USB or USB-c. Wifi was not secure. 5g in area. The casino seems to have driven up the price of a hotel in Springfield, my home town of 50 years ago. I was comfortable and the staff was very welcoming and friendly.

need: upgrades to towels and pillows, need distilled water for CPAP, some outlets on lamps would not hold plugs(loose). Updates to wifi, add USB and C outlets.

I like the location.I loved their breakfast. I liked that they didn’t required a big deposit hold like other hotels.I like that they had a bar.I like their long mirrors they had has closet doors.

The hot water was barely hot. The bed was uncomfortable and squeaky. The internet signal was slow.That I got stuck in a room that is kinda connected to another but obviously you can lock it and they can’t come into your room but I heard everything because of the door. And the bed sits right up to that door.

OMG ! Where do I start ? My reason for traveling to Springfield mass was to play with my traveling team inside Naismith Hall of Fame what a great time we had we tried to attend every year is exceptional experience visit us on Front Court, Masters to play or just to come watch we enjoyed our stay at La Quinta. Staff was exceptional. Wolves were clean. Breakfast was complementary which was very good by the way parking was abundant. I was even able to see, my vehicle from the hotel room 817 we didn’t take advantage of the swimming pool Laundromat or bar area Which was also available overall I give it 10 stars will be back next year. Thank you so much for your hospitality.

Bed was comfortable, room was generally clean and comfortable. Shower was good and hot. Iron and ironing board were clean. Elevators were quick and spacious. Parking was close, although very full. Easy access to highway.

Bad breakfast set-up. Too congested and chaotic. Should be straight, not horseshoe. Dangerously low lights. Styrofoam plates = bad choice. Multiple spoons fell out of dispenser to the floor. Too much waste! No water refill station.

Everything it was quiet really nice staffs the lady that does breakfast greeted us in the mornings the pool was very nice too it was deep lol but the kids and I loved it oh the girls loved the post that was in the pool they kept messing with me cuz it said no adults should not swim alone 😂🤣

That I couldn’t extend my stay I had to leave I reserved the room for three days but I wanted to stay more days but couldn’t they didn’t explain why only said that they get busy on the weekends but other than that it was great ( another hotel told me why I couldn’t extend my days )

It was conveniently located, it was clean, and the staff was very inviting. We had an issue with the shower when we first checked in, we called downstairs and they immediately moved us without any questions. The breakfast area was clean and was always kept well stocked. We had a wonderful experience.

Some of the areas seemed a little dated, but it did not take away from the experience.

The location was the reason for my choice. And, it was perfect. A bonus was the staff and the facility. Both were great. The manager "Audios" was amazing. He went out of his way to help when I ran into room and computer issues. His attention to detail, and a customers need is outstanding. The room and bed were very comfortable and quite.

I would say nothing. Do realize this is an older hotel furnished and decorated in darker tones. So, if you are looking for brand new contemporary colors and furniture you might be disappointed,

The property was very clean. The room was a nice size and also very clean. The breakfast was ok, nothing special but was fine for the one day we chose to have it. They also had a bar in the lobby which was open until about 11:30 pm, which was nice to grab a drink and head back up to the room. Perfection location for going to the Big E and NBA Hall of Fame. I would highly recommend this hotel for a weekend getaway!

Honestly I don't have anything bad to say about our stay. The staff was great. The room was clean and spacious for us. The breakfast was your typical free breakfast at a hotel. This place exceeded my expectations and we definitely stay here again.