Very last minute booking on the same day. We arrived 10 minutes after booking online and everything was ready. Staff at the front desk was lovely each time. The bar is great with very good cocktails and snacks. The bartender was really really good! Because it was my birthday we got upgraded to the Willem Suite for the night. Could not have ask for a better present! Great room with a large bath and an amazing bed. The breakfast was to die for!

The location was great, it was close to the train station which made it very comfortable at arrival and when leaving, and it was walking distance from most things of interest to us. The hotel was lovely, and the staff was friendly and helpful. They let us check in early as the room was already cleaned and available. The room had a large, comfortable bed and a beautiful bathroom with a free-standing bathtub and a shower with amazing water pressure. The food at Harry's, the restaurant, was delicious. The only minor inconvenience we had was that we needed a USB port to charge our phones as we didn't have a plug but there wasn't one.

Breakfast was excellent but a bit pricey. Location was perfect. The mattress and the pillows (you have several to choose from depending on how firm or fluffy your preference). The room was immaculate. Bart, at the concierge, was kind enough to attend to us promptly and professionally, even to the extent of showing how to get to the parking lot. The parking lot was 2 minutes walking distance from the hotel, was security card access-protected and had ample space for a big car like ours. The property is a corner building and is a 5-minute walk to the old town via the famous St. Servatius Bridge.

The towels didn't smell that fresh, a bit musty, maybe from storage. Our in-room safe didn't work upon our check-in and didn't get fixed until 11:00 am of the following day. We had a few items that we needed to be in a secure place so we ended up up bringing them with us during our first night of sightseeing. I wish the hotel will ensure that the amenities within the room are checked before allowing guests in.

Really quirky and well thought out decor. Location is great and room was so comfortable and spacious. Staff were really friendly and helpful. Shame we only had one night, we would highly recommend this hotel and would stay here again in Baden Baden.

The only minor thing would be that the only hot food available at breakfast was eggs. Other than that the buffet was really good.

Breakfast was very good and the restaurant exceptional.

In the bedroom, the bathroom have stairs down to the showers. They do not mention this in the booking of the room. As my wife find it very difficult to climb stairs, this was a challenge.

The staff at the reception were wonderful incredibly helpful with restaurant suggestions and solving logistical nightmares like repeatedly cancelled trains.They were calm snd efficient in solving the dilemna and I got home to Paris in good time

Beautiful old building nicely upgraded to a modern standard. Beds extremely comfortable with massive walk in shower. We even had a small terrace which was lovely to relax in. Perfect location, 5 minutes walk from the station, in a beautiful area of Maastricht. Staff were so friendly , even filing my water bottle with ice and water.

The toilet was in a separate room with no wash hand basin! There were no usb charging points and we had great difficulty getting our plug adapters to fit in the plug sockets Also nowhere in the shower to sit the shower gel and shampoo except on the floor which if you are elderly is not ideal, plus no hooks to hang the dressing gowns in the shower area.

Lovely hotel situated 5 minutes flat walk from the railway station. Room spacious, with a lovely big bed & huge walk in shower. Staff very friendly but professional. We used the Founders Bar which was lovely but didn't use the restaurant. Hotel was situated about 10 minutes walk from Vrithof Square which was where we saw Andre Rieu in concert (an experience we will never forget). Hotel perfect for such a momentous occasion. Maastricht is a beautiful city & we enjoyed our trip immensely.

Nothing.

Beautiful hotel, excellent services, large and quiet rooms, wonderful breakfast- its fantastic location make it an ideal home not to miss for a stay in Maastricht

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We had a wonderful stay and also got an upgrade to a higher category of room. Also we enjoyed the possibility to stay in the room a little longer. Thank you very much. We‘ll be back!