Food was amazing. Service was amazing. We felt well taken care of. Love the private hot springs bath and using the owl indicator to know which bath was open. We also visited the sister inn's outdoor hot springs which had a small divider between men's and women's. I was able to speak with my spouse while there. The grounds there were beautiful. Saw stray or outdoor cats outside as well. Super cute.

We have no complaints. However, it is not a big hotel with lots of grounds compared to the sister inn. Also, if you are looking for outdoor hot springs, this is not the place for you.

Most sincere, honest, professional and passionate staffs we encountered in the entire 12 days trip in Japan. Private and cozy onsen facilities. Old, authentic yet beautiful and charming onsen hotel building. The best dinner and breakfast we during our trip in Japan. We had the best time (and meals) at Hotel Hanakoyado!

This hotel provides free access to their sister hotel Tocen Goshoboh onsen facilities next door. However, the staffs at Tocen Goshoboh were rude and unwelcoming. We did not enjoy the onsen experience at Tocen Goshoboh. However, this is not Hanakoyado's fault. The management at Tocen Goshoboh should look into this issue as I saw countless negative reviews about Tocen Goshoboh and their rudeness staffs.

A little bit noisy at night

The staff is nice, very polite, friendly and helpful. We had arrived before check in time, she gave us free tickets for the Toys museum to use time in there. She had introduced about the facilities in this hotel and regulations. For private onsen, we are fall in love with Ginsen that is the best onsen. We can used the Onsen in Goshoboh for free before 8pm but we had already went there before went to Hotel Hanakoyado.

The sound from heater in our room was lound.

The wonderful experience of Onsen Ryokan. The coziness, how they greet the customer. The room was great, love the little seating area. Modern facilities and yet traditional kinds of design. The kaiseki dinner prepared was amazing, lovely chef.

Understood it might need a little bit crowded during check in time, but it did have a slight longer waiting time during check in.

The staff were extremely friendly and helpful. They kindly informed us about the Arima-Rokko ropeway shutdown times when we mentioned we were going there late in the day and organised a shuttle bus to drop/pickup from the station. They also had 2 private onsen that didn’t require additional fee or booking to use. The food was prepared with care and was truly delicious.

Extremely relaxing. The private onsen was far better than expected, and it was exceptionally nice being able to use it anytime it's convenient for you. Staying the night in a more traditional Japanese building was a special expensive.

- Hard bed (pretty standard). Asking for extra bedding to cushion the bed is helped considerably. - Thin walls. (luckily most guests are respectful) -The machine wasn't working when I tried to use it, wasting the free pod (single one supplied with the room) in my attempt. These pods were weirdly expensive (especially for Japan) at 300 yen each. Considerably cheaper hotels had far more capable/expensive machines which could be used for free. This wouldn't be an issue (and let's be honest it's extremely miner) if coffee shops in Japan didn't open at around 10am or later.

We had a pleasant stay at Hotel Hanakoyado. The room was comfortable. The private onsen did not require reservation and it opened the whole evening and morning for the hotel guests before the check-out time. The Japanese dinner and breakfast were meticulously prepared with local ingredients. The free parking with shuttle service was also attentive and reliable.

It was a legitimate Onsen located right on the hot spring. The hosts were gracious and explained the rules which made us feel comfortable. The baths were therapeutic. The on-site meals (dinner and breakfast) are worth getting. Delicious food prepared before your eyes.

Nothing. We wish we had allowed more time to explore the town.

Had a great experience with the private hot spring at Hotel Hanakoyado. Dinner was served in Omakase style and very filling. Breakfast could be better, but we liked the grilled fish! The staffs are kind and friendly.

We could hear noises from the next door and even from outside the hotel. However, this is understandable due to the hotel's design. We came prepared by learning from the comments of other guests.