This hotel is amazing. The level of care that they provide their guests is so wonderful. It’s like a very high-end resort at an approachable price. The grounds are lush and beautiful. The pool is gorgeous. The restaurants are delicious. The beach club is fabulous. I’m not gonna mention one person in particular because honestly, every single person working at that resort is so kind, helpful, and Are truly there to make your stay special. Also, make sure you do a day at the spa because I did a massage and a facial and it was amazing.

If you’re used to lots of dining options at an all inclusive, you will not get that here, but all of the food is amazing.

Armando was so friendly and happy Very accommodating The front desk staff was always helpful and courteous. Grounds keeping - good morning was the theme - so polite !!! House keepers were always on top of things. Super clean - we loved them all

Leaving casa Vellas by the front entrance and coming back to casa Vellas was a bit much. Coming in and out with Uber or taxi cab -we kinda felt that they were to strict

Well appointed rooms, friendly and helpful staff that goes above and beyond. Food and drink were excellent. Beds very comfortable. Pool and gym are fantastic. We really enjoyed the relaxing, low key atmosphere we experienced throughout the resort and love the location close to the marina.

Hotel and staff were exceptional. Facilities superb and atmosphere relaxed and friendly. The all-inclusive menu was varied and good with the restaurant staff willing to cook request meals. Drinks were good quality.

WE asked to change our room. the room we booked was disappointing no view and smaller than expected. we paid to upgrade our room.

Excellent staff, they went out of their way to ensure that we had everything that we needed and that we had a comfortable stay. The concierge worked wonders to get us reservations to popular restaurants and to help us schedule excursions.

There was some construction happening on the grounds, so there was construction noise and a bit of debris. We chose an all inclusive option, but not all meals and drinks were considered 'all inclusive'. Terms for what isn't included are not made very clear

Emiliano Restaurant and very friendly staff! Special thank you to: Gdu Rodolfo Daniel Avalos Fredy Ramon Jerry Ohary Rocio Cezar

Everything

This hotel is in a great location and the team at reception were so welcoming and helpful. Our suite was spacious and we loved all of the little extras - borrowing a beach bag, sun loungers on the terrace, L'Occitaine toiletries etc. The beach club is brilliant and definitely worth a visit. Food and drinks were excellent. We loved our spa treatments - very relaxing before our flight. We only wish we could have stayed longer!

Not applicable

I will discuss the few minor deficiencies with the hotel

The exclusive and excellent service.

The beach is a little distance away, but they offered free shuttle.

I wish I could give this 10 stars instead of five. This resort is amazing! Everything about it is perfect. It’s gorgeous, the staff is more than accommodating and friendly. It’s like having your own personal assistant because they are so attentive. The pool is amazing, the food is great and the location is perfect! This definitely exceeded all of our expectations. And no kids doing cannon balls in the pool!

we were there during off-season, I do wish that they had some live music at night. Otherwise the place is absolutely 100% beyond perfect!