beautifully laid out many lovely areas to relax in comfort. clean and the desk& waiting staff extremely helpful, hard to single anyone out but Hugh on the desk particularly helpful.

There was only one drawback and not about the actual property. The kitchen needs a real shake up as sadly the food was poor, needs a Chef who really does know how to cook and present good food.

The hotel is well located in the town. The staff were friendly and helpful. Our room was comfortable and well decorated, with everything we needed. We ate in the restaurant in the first night and really enjoyed the meal. The restaurant staff very attentive, under the watchful eye of Nick, the restaurant manager who had the back of appearing whenever needed. Breakfast was lovely and very generous, with a well stocked buffet and good choice of cooked breakfasts. A short stay but very much enjoyed.

Unfortunately the lift wasn't working when we stayed, which would have been helpful as I have mobility issues, but this may have been because of some building work being carried out on the second floor. One minor thing, was the comfort tray in our room, which was sparse and hadn't been replenished, so very little in the way of sugar etc., but a minor oversight.

The breakfast was beyond our expectations with lots of healthy choices. The dining room staff were very friendly and welcoming as was the front desk. This was our second time there. We had a renovated room on our first visit but not this time. It was still spacious and comfortable though. We would recommend this hotel to our family and friends.

It was somewhat difficult to maneuver the narrow hallways and steps to find our room especially with suitcases. It was like a maze winding up and down turns and steps.. our recommendation if you are planning to stay here is to request a renovated room on the first floor

Although a bit on the small side the room was lovely, looked out onto the gorgeous walled gardens and looked recently decorated as was the ensuite. Loved the whole ambience of this old hotel which was nicely decorated throughout in it's style, nothing was scruffy or in need of refurbishment.

The breakfast on the 2nd morning did not meet the previous day standards as the bacon was very over cooked and could not be cut never mind eaten but the next morning back to the usual very nice breakfast. Did not eat in the evening as unfortunately there was not a lot of choice and nothing I fancied and I'm not a fussy eater.

Breakfast was good, fresh and plentiful. There was an excellent choice of continental and full English dishes. Staff very pleasant, helpful and served quickly and efficiently.

There was no hot water on the day of departure. Unable to shower. Hotel staff made no attempt to inform us of this and we wasted much water running it away thinking that it would eventually run hot. No compensation of any description offered. Told by reception they didn’t have staff who could have called us in room to explain situation. Surely a handwritten note pushed under the bedroom door would have been better than nothing. The hotel was not full and using this as reason for lack of attempting to communicate with guests is poor.

Fabulous hotel, great location for visiting other cotswolds villages and Batsford Arboretum. Very comfortable, we stayed in a cosy double. I read reviews that it was small, but it is perfectly adequate for a short stay, and the shower room is large. Breakfast was amazing with fresh local produce and friendly staff. The receptionist was extremely helpful and friendly

One small detail let it down, there was a sour smell in the bathroom. Upon inspection, I would advise the The shower plug hole needs a deep clean. Otherwise, all of the hotel was spotlessly clean and comfortable

This is a very lovely, comfortable hotel. Excellent staff who cannot do enough for their guests. Superb breakfast with a good choice of options. Dinner was very reasonable with great presentation and taste. Very dog friendly and each of our 3 dogs enjoyed their morning sausage. My daughter is vegan and the plant based choices were very positive, especially the breakfast.

Our bathroom was a little tired and the water pressure and hot water slightly problematic however not bad enough to discuss. However we do understand that some of the rooms are about to be refurbished after Christmas.

It’s a beautiful, historic and renovated building. Amazing gardens!

We had a problem with the room, they gave us the accessible room, saying we asked for it, when we didn’t. It’s not the most comfortable room and the location is just at the back if the reception. They were fully booked and didn’t make an effort to relocate us, once they had more rooms available. We stayed 3 nights and we checked there were rooms available on the next day. Overall nice hotel, customer culture, not so much considering it’s a 4 star hotel.

Great location, friendly & helpful Staff. Restaurant food and service was very good, although they had run out of at least two dishes that we would have liked on what is a quite small menu anyway. We had a Deluxe Room which was very pleasant (Room 16) but there is virtually nowhere to put ones bits in the bathroom and in the bedroom the curtains do not do a good job of keeping the daylight out! Quite a few narrow stairs to get to the 1st floor too. Overall all though a thoroughly enjoyable stay and we look forward to a return visit.

The approach to the hotel from the car park through the garden was a lovely start to the stay. The garden is a peaceful oasis. The hotel has charm and ambiance, we were greeted warmly. Our room was lovely but the view over the roof top could have been brightened up with the addition of some pots of flowers or a 'green roof' outside the windwo. Breakfast was excellent in the lovely orangerie. Continental, full english, eggs royale, all availalable to order and we lingered quite a while in the lovely atmosphere