From the moment we arrived, the welcome was of the highest standard. Our room was impeccable, spacious, spotlessly clean, and with a very nice view. For dinner, there are two excellent options: a four-course menu in the main restaurant or an à la carte menu on the terrace. My husband and I would especially like to highlight the outstanding service provided by Hamish, incredibly kind, professional, and discreet. As for breakfast, what can we say? Excellent quality, attentive service, and a clear dedication from the manager, Moreen. We will definitely be back. A great stopover for those on a road trip through Cornwall — perfect both as a base for exploring nearby towns and as a relaxing retreat on its own.

The hotel was secluded and off the beaten track. The gardens and grounds were well maintained, beautiful in fact. The swimming pool was just lovely. The room was spotlessly clean and modern. All of the staff were friendly and helpful.

Unfortunately we had a rather noisy neighbour, who was clearly having relationship problems. We would like to have eaten more in the restaurant but would never have managed a four course meal. We wondered if two courses could be offered as an alternative option?

Room- My room was on the third floor (there is a lift) and overlooked the golf course. It was lovely and quiet and beautifully decorated. There was plenty of tea, coffee and hot chocolate supplies and the toiletries were lovely. Staff- The staff were great and always helpful. Little things like the newsletter on the breakfast table that listed the days menus and any available spa appointments was lovely to have in the morning. Facilities- The pool was small but always quiet and the outdoor hot tub was fabulous!!!! The spa was lovely and the terrace was a lovely spot to write postcards and read. Food - the breakfast menu was great and the staff were able to be flexible with orders. The kippers and smoked haddock were fabulous.

The corridors- The public areas of the hotel, especially the corridors could do with an upgrade. They look dated and smelt musty. And the carpeted flooring around the pool and out to the hot tub was alway wet. It would be great if they could brighten up the pool area a bit. The showers in the pool area are great but have no privacy and they are not automatic so I had a shower before I swam and walked out of the shower area and the shower kept running. It’s such a waste of water. A notice by the shower telling to that you needed to turn it off would save waste.

The location, the facilities and excellent service from staff.

The room was very far away from the exit which was tricky when needing to take the dog out. The staff seemed under pressure when the dining area was at capacity for breakfast on check out day and the service and breakfast wasn’t as good as the day prior. My partner had undercooked food and mine was over cooked. A reasonably priced menu choice would be a good option for lunch and dinner. The table service was slow. It had all been excellent on our first day. Better lighting at the entrance would be helpful for those needing to take dogs out at night or arriving late. These issues did not spoil our stay.

Unfortunately we were there for a funeral and didn't have enough time to enjoy the clearly very beautiful location. Wonderfully friendly and efficient check in and out service from Ottilie. Delicious breakfast!

My only small gripe was that I'd requested a twin room for my daughter and I and when we got into the room it was a double and not a twin, but it was a big bed and it was late and we were too tired to really care after about ten hours on the road!

All of the dining experience was of a high standard. Excellent food properly cooked with great service and friendly staff in a nice dining room. Plenty of parking and some electric charging points. We used the pool and sauna which was very pleasant. the hot tub was out of action due to the weather. We know the gardens and golf course from previous visits and can highly recommend the outdoor space. We didn't explore this time due to storm Bert! My wife misplaced her jacket which was located by the hotel and returned very efficiently.

Minor issues. No lift to the ground floor, not an issue for us yet! The lighting in room 36 was quite dim since there were no downlighters in the ceiling. One had to be very careful in the shower to avoid flooding the bathroom, although the bathroom itself was quite nice. Room service food is not 24/7

Upgraded room supplied as a celebration for my Wife's Birthday & retirement, excellent food service, good range of food and the essence of all good hotels were the staff which without exception were all superb in their own way.

really hard to be picky, maybe the TV in the bathroom was not working and my main meal at night in the restaurant I would have liked to be piping hot but that is it. I did not complain as it did not really affect our stay and in the end we had a wonderful time despite the Cornish rain.

This was a beautiful comfortable hotel with super friendly staff. It was our first trip to a dog friendly hotel and it was perfect and we will definitely visit again..The room was spacious, comfortable, clean and modern while fitting the hotels style. It was quiet and accommodated a great night's sleep. Breakfast was fabulous and dinner was extremely good. Our dog could come to dinner with us and the staff were very comfortable with having dogs in the hotel. A great first experience!!

The hotel was great. Very close to Trebah gardens but a little out of the way - well worth the travel nevertheless. Our room was spacious, modern, very tastefully decorated with a large bathroom and very comfortable. Our meals were very good with a huge choice of breakfast options. We didn't have the opportunity to use the pool or other facilities (tennis court) this time unfortunately.

Cant think of anything - except having to leave after just one night!

Staff and room were excellent can’t fault it.

Menu was tailored for fine dining and required a specific dress code. The menu was also very fancy (strange). I had the breast of chicken which was tiny and a smaller amount of potatoes. I had the chef special deal and had a pudding all for £35! Breakfast did not start till 7 am that meant I could not have it as I needed to be on site at 7:30 am. The hotel is quite remote so popping out for your evening meal is a bit of a chore. I would suggest a menu that has the classics on it, fish and chips, steak, sausage and mash etc Something for your regular visitor.