On arriving the staff was very helpful and made me very welcome. The bedroom was clean and a good size. The pool staff were also very friendly and the pool and sauna was great.

Unfortunately the breakfast staff were very rude. I was led to my table and told someone would be with me shortly. However after several minutes I asked a waitress and was sharply told to wait a minute. More time passed and so I got up and found someone to ask for a breakfast. No questions on any extras, sauce nothing. Unfortunately I wasn’t the only person who waited. A lady on the next table still hadn’t been seen even after I got my breakfast. It wasn’t overly busy so I cannot see why no one came to see me. If I hadn’t of got up I would have been late for my appointment. Some of the lockers in the pool changing rooms are broken. And no explanation or poster on how to use.

Great reception on arrival, and the hotel and room are very clean and 'neat'. The only meal I had was breakfast, which was served quickly and was excellent.

Parking! For the number of rooms the available parking is nowhere near adequate. I had to park in the 'pay & display' down the hill. It's not far, but it's fortunate I don't have any mobility issues as if so it could cause a problem as the hill, while short, is relatively steep.

Apart from breakfast, everything was exceptionally good. This was our 6th visit, and we will be going back for sure. Bar staff and restaurant staff were excellent, polite, and friendly.

The breakfast. Please, please, please just do normal baked beans and hash browns... NOT tasteless new potatoes and experimental bean mix of cannelloni beans, kidney beans, onions and tomato....put my husband off and we saw copious amounts sent back in the mornings. Breakfast was luke warm at best although the plates were piping hot. Having said that the continental choice was first class.

The hotel, was extremely clean in all areas. Spa facilities were very good. From the start, the reception team were very welcoming and helpful. After checking us in, we were then shown to our room. All staff were very polite, helpful and very professional at all times.

We had a slight issue with breakfast one morning, in that we did not receive our breakfast. The breakfast area can get very busy and congested at times . There didn’t seem to be enough staff covering breakfast at their busiest times. On complaining about this on reception. On our return, we had received a card in our room, with a handwritten apology notes. Giving us a credit to our room, and vouchers for cocktails . Very professional in the way they responded to our complaint.

Stayed in room 33 for 2 nights as a couple. Room was spacious, clean with a nice courtyard. The gym and spa facilities were great. We went to the gym and joined a body combat class. Amazing. Parking was ok, easy as it was out of season.

What we didn't really enjoy was paying £80 to an overcrowded spa. We really thought it was going to limit the numbers... it didn't. Probably would do that again. The restaurant was good, we ate in the bar but the staff were a little young and inexperienced. I saw my pizza sit ready for over 10mins before being served. We asked for ketchup and extras, we saw them just sitting on the side too.

Location was great . Staff were very friendly, helpful and efficient. The room was clean and tidy. Furniture a little bashed but didn't really bother me. Evening meal in Nourish was very nice- quirky local food offerings and excellent staff. Breakfast was fine. Plenty of choice and all fresh . Was very busy though even though I went outside their ' busy time' . Lovely pool . Again friendly staff. Very clean changing rooms.Overall the hotel has a good modern vibe. It was very busy so not sure what it would be like in peak season rather then March though. Very good value for the price.

Car park spaces were tight . I got one of the last so imagine it would be more difficult in peak season. No lift to get to bedrooms. Bit of a struggle getting bags up the 2 flights of tight stairs. Good point - 3 staff members offered to help .

Woah, what was not to love about the hotel. Modern, well decorated and clean. The staff welcome at reception was excellent and they showed us where everything was. The room was huge and the spa was also very enjoyable. The bar did a deal on cocktails which were some of the best around, so make sure you'll take advantage of that. We can't wait to return!

Nothing. My only complaints are about other customers who were using the Spa which obviously cannot be controlled but the Spa itself was one of the best I've visited and the hotel guests all seem very happy and relaxed.

Spa, gym and pool facilities were great! We didn't eat at the hotel in the evening but the food options looked very good. Breakfast was fantastic, lots of choice, only thing it was missing was a little continental section, which being in Cornwall and their focus on locality seems like a misstep. Room was clean, it and bathroom were a bit dinky.

Most of the staff were lovely but some gave the attitude that they'd rather not be there and they'd rather you weren't there either.

Lovely clean and tidy room which was to be expected, tea coffee etc topped up every day, cleaners very friendly, polite and always smiling and welcoming. Breakfast served between 7.30 til 10.40 lots of variety to choose from cereals, pancakes toast and a few cooked options. The one spa facilities which was included in our price were clean and tidy the only disappointment was it was also used by the public so some days it was busy.

Although the breakfast was very nice with a variety to chose from we found it quite frustrating as we just got our cerial, tea/coffee sat down and was approached to order a cooked variety, would of liked to of finished first, also most of the staff were very friendly and polite except for one or two that seemed a bit abrupt and pushy. There was two spa s one which was included in the price ( also used by the public) but if you wanted to use the other one ( which I think was being used by guests staying which we were) there was a charge of £40 per person for two hours only which I think was a bit pricey. I don’t think we should pay they should operate a booking system.

Modern facilities, excellent facilities if you have the time which unfortunately I didn't have on this occasion. Staff are very friendly and helpful. Food is very good quality. Room was a good size, bed was comfortable and plenty of pillows. Free Parking available, just a little busy at times. Spa and Gym are popular and so busy in the car park at most times. Excellent views from restaurant.

My room was cheaper and so was located in an adjacent building, Slight musty smell in the foyer, room heating was hard to adjust and so was a little cold at 1st, due to extreme weather the fan in the bathroom rattled most of the night.