I was given a room upgrade and complimentary chocolate brownie gift on arrival which was appreciated. The room was well appointed, clean and comfortable with Molton Brown toiletries, complimentary water, tea making facilities and biscuits. The breakfast buffet was good with a range of options on offer. The staff were very welcoming and helpful.

Nothing

Amazing room and great facilities Lovely bar and restaurant Super friendly staff Very clean and well decorated - everything feels very nice! Great location and proximity to town. One of the nicest UK hotels I have stayed in. Slick check in/check out process. Great facilities in the room - tea/coffee station etc Nice bathroom/shower with high end toiletries. Quiet room Really good aircon in our room which was a godsend! Our second stay here and we will definitely stay again.

Despite being told our room was ready, we weren't allowed to check in to it unless we paid for an early check in. Check in was also very late (I think it was 3PM which is later than most). If the room is sitting there ready - why not just let us check in?! This feels like profiteering and did not make me feel valued as a guest. We had to put our bags back in the car and wait another hour or so to check in to our room which had already been turned over and was just sitting there empty and ready. Greedy from the hotel! Parking was super expensive - again, this feels like profiteering. If I am a guest who has already paid to stay with you, why are you charging large amounts of money for me to park on your land?!

I had a superb experience in this hotel. I booked a deluxe room and all my expectations were surpassed. The decor was stylish (wallpaper and carpet), the room was large and it had lovely features such as a stunning mirror and large desk. The bathroom was pristine and I enjoyed the supersize Molton Brown products. Also there were lots of goodies such as popcorn, water and a Nespresso machine. The staff were very friendly and helpful. This feels like a family run hotel and I even had an email asking how they could help me with my day in Guildford. I was sad I had to check out early to go to work!

The only thing was the pillows were too hard for me but that is a personal issue

When I arrived I was told I was being upgraded from a small compact room to a lovely superior room. It was very nice, so I was very happy. Really great finishing touches such as luxury popcorn and Molton Brown products. Bed was very comfy and room clean with good air conditioning. Staff were very friendly. Yadis and Joyce were very helpful and cheerful! The location was perfect for the festival I was attending. Would definitely stay again if I was visiting Guildford. Great value for money. I did pay for parking separately which was £20 but it was worth it for convenience.

Nothing. It was all perfect.

We love staying here, this was my 4th time as we visit our daughter frequently who is a student. This time we had a free upgrade too. We also brought with us a home made birthday cake for my daughter which needed to stay chilled. Both Scarlet and Ashish are exceptional members of staff, they took care of us and the cake too, nothing is too much trouble, they go over and beyond to make our stay so welcoming. We’re booked to return in July and bringing our elderly parents too for a weekend treat!

Nothing at all!

We stay here everytime we go to see our daughter who studies at Charterhouse School. The premises are well looked after and clean, the whole place is very well maintained and conveniently located near the town center, just walking distance from nice restaurants, pubs and shops. A big plus is the parking onsite (needs reservation). The bar is really nice and the food is good too. The staff is super friendly and extremely helpful.

There is really nothing bad about this place. It is convenient, cozy and clean, you cannot go wrong.

I booked parking - and that went pretty smoothly. The room was pretty (nice wallpaper) and had everything I needed - including very nice water flow in the shower. I appreciated the extra touches in the room i.e. a welcome note I ate 2 dinners and 2 breakfasts in the hotel - the food was delicious and the staff always friendly and pleasant. The warm chocolate brownie on check-in was a delicous!

There was nothing I didn't like - the staff here seemed to go the extra mile.

A lovely welcome from Ashish, very polite a smooth process and a lovely welcoming gesture of warm brownies. Thank you for the upgrade too made a real difference to us. Breakfast was lovely and areas were cleared and cleaned quickly. All staff were very polite and nothing too much trouble. The same when we checked out thank you Scarlet

Not really an issue just personal preference I thought the Bathroom was very small. It was totally functional and ok for a few days.

I booked 2 nights, double medium. When I arrived I had been upgraded to an executive. The room was spacious, air con if needed (I run hot) and being winter, plenty heating. My partner came to meet me for lunch. We had this at the hotel. Kenny at the bar was wonderful, personable and exceptional customer service. We sat in the restaurant part and fatima set a table for us as I think we might have been early. She was professional with a friendly nature. She went out of her way to make us feel comfortable, even with the heater out on the porch. Guest relations couldn't have been more helpful. A credit to the hotel. Cleanliness top notch throughout the hotel and rooms. I work in the industry, and I can honestly say I'm impressed. Well done to all. I'm be back again.

Not applicable.. everything was super

Beautiful hotel with excellent caring and communicative staff. Excellent staff at breakfast, offering poached eggs, fried eggs or omelettes ( Fatema and Sasha) Good pre booked parking( but pricey!) Location for Guildford is excellent. Large quiet rooms. Huge breakfast choice Stylish and unique! Very clean The FishTank kept our grandaughter amused !

It is expensive but you get what you pay for! The A/C not very effective and switches off once temperature achieved. We did have a fan also. One of our two Executive rooms had a wardrobe that was extremely shallow, 12 inches approx! Neither room had any drawers at all. Unable to unpack. The garden view from our room was disappointing as half of it is quite scruffy and no colour, plants, shrubs etc.