The room was very nice and you would expect to pay more if you stayed here. The pool looked great but not open this time of year. There is a restaurant and bar down stairs. The bar tender, Kristy/Christy is the ABSOLUTE BEST BARTENDER I HAVE EVER HAD!! She made drinks that I could actually drink and liked. She stayed busy even by herself at one time but she was conversational as well as professional. She took care of everyone and was willing to make drinks even if she hadn't made them before! LOVE HER SO MUCH!! 20 stars just for her!! All the ladies at the front were so nice!! Every single one of them!! We had no issues staying here at all! It was clean and nice!! BEST STAY WE HAVE EVER HAD HANDS DOWN!!

There was absolutely not a thing to hate during our stay!

The property was clean and well located close to restaurants, shopping and major thoroughfares. Room furnishings were arranged functionally were comfortable and in good condition. Staff was pleasant and helpful. I appreciate that my room was cleaned and replenished even though it was only a 2-night stay, which since Covid has not been the standard for anywhere in my travels.

The hotel exterior upon entry was very utilitarian, and not very inviting. Sliding glass doors at the entry have deteriorating sun shade film. A few updates to the rooms would be nice like a bathroom vent fan and safety bar actually in the shower/bath in addition to the one on the side, and usb outlets or charging stations.

The location was great on the SW side of town with lots of good restaurants nearby.

Some parking was quite far from the entrance. Also the doorway into the bathroom was narrow so if you use a wheelchair it would not fit. A walker would be tricky too. I don't use either but I'm a nurse so I notice things like that. 😉

The person who greeted us and checked us in at the desk was delightful. We were so pleasantly surprised at how comfortable the room was (traveling with my 76 yo mother who has limited mobility so that is really saying something!). We were able to get a room v close to the elevator (crucial for my momma!) The workout facilities were ace (lots of machines to choose from, bathroom right there, well ventilated). AND the location put us near every dang thing we could have wanted in Tyler!

We did not get breakfast because we were told we had to pay for it. I thought it came with the payment of the room. The room was very clean and the beds were quite comfortable. I would definitely use your hotel again.

Location, price, check-in, exercise room, restaurant, staff, room, atmosphere, - in short - everything!

I had to search my mind and finally came up with one minor complaint - only two caffeine coffee pods in the room. Coffee downstairs was just fine, though!

The front desk staff were friendly and very attentive. Actually every staff member we interacted with was friendly and helpful.

We stayed in a mobility room with tub and felt the safety grips in the tub bottom should’ve extended all the way to where the safety rails were.

Front Desk Staff makes you feel welcome as soon as you enter the premises. Breakfast and dinner was very good. The wait staff was very friendly as well. Location is great. Stayed here a few times. They have never disappointed. Highly Recommend

The staff was very friendly and helpful. They answered all my questions. The hotel was very clean. I liked having a microwave and fridge in the room.

Breakfast was not included. Selection of TV channels extremely limited. Did not enjoy the alarm clock going off before 6am. I did not set it.

Best hotel we have found in Tyler.

Our king size bed was very high and hard to get into. Room is nice sized, but bathroom could have been larger.