The hotel is in a good and quiet location which is a big plus as there is a lot of traffic in the centre of town. The room and bathroom were very spacious and well appointed. The bed was comfortable, there was hot water in the shower and the Wifi worked well. The AC/hearing system was a godsend as it was very cold in San Cris at the end of January. Even then as the room was so large the heater didn't quite manage to heat up the room properly but it certainly helped!! There were extra blankets provided to do all was 👍🏼

The only minus was that nearly all the rooms are interior facing and people can walk by at any time, so that we had to keep the curtains drawn at all times.

The hotel is absolutely beautiful, spotlessly clean and the location is in walking distance to hundreds of restaurants. It’s just a great place and the staff is wonderful. I really enjoyed my stay and I’m already looking forward to returning next year!

The WiFi is awful (think AOL level) although it is stable enough in the lobby that I was able to do a Webex meeting for 2 hours.

This is a great hotel in a great location. Our room was large, clean and very comfortable. Wifi and air conditioning worked well and we appreciated having ac in the hot month of May. It is very quiet at night, even though it's only a block or two to the restaurant area. Shower has hot water, towels are clean. We could store our luggage for a couple of hours before check-in which was very helpful.

Breakfast at the restaurant is okay, but the coffee is not very good. It is very weak.

It was clean and comfortable without being excellent. We were based on the ground floor and anytime someone made noise outside the room (inside the building) that was heard loud and clear in our room. THe shower was a bit poor also, that needs some work.

Location was good, without being excellent. It certainly wasn't a problem, it just wasn't 10/10, maybe more like 7/10. Overall however I was pretty satisfied.

If you have a car definitely need to stay here. They have super convenient underground parking. That almost never happens in Mexico. Plus it is an excellent hotel with super big and really hot shower. They have art on the walls and a little bar as well.

Nothing. Hotel is superb!

Centralized to City Center. Near many Restaurants, Cafe & stores. Very nice property. Parking garage for those with cars. Friendly and helpful staff. Comfortable rooms. Offer tours for purchase at reasonable price

Our bathroom was back to back to another and we could hear everything from neighbor.

Good spot to stay. Unfortunately the rooms do not have much windows and light. But we could live with that as the rest of the hotel is quite nice. Friendly staff, good hot water. Around the corner are nice restaurants and just a few minutes to the center.

A really wonderful hotel, the cleanest room and lobby, we were allowed to take some time to relax in the lobby and freshen up in the spotless bathrooms downstairs when we arrived in from our overnight bus, which was very welcome! The room was spotless and very comfortable and the lady on reception helped us a lot with all of our queries.

Clean , Quiet , Great location , Close to everything , Great costumer servise , Zulma , Antonio and the rest of their crew on the front desk very friendly and always ready to help , Great place for the price , Love the place and i will be back and stay here again

I love everything about this place

Very nice, modern and clean room. Lots of tv and music channels. Beautiful hotel. Central location.

Small minor things. Tv had to be aranged before it worked. Depending who is at the reception you feel welcome or not (for example it happened that i was alone waiting to ask something and they ignore it, then helping a group first who came in after me. A bit weird). The young lady was always correct and very friendly. Some english would be handy for dealing with international tourists.