Great location near Kew Comfortable beds. Clean.

Alicija at check in was the most welcoming hotel staff I have ever met 👼🏽 I made a very last minute booking and she accommodated my special requests as soon as I checked in. She was very empathetic and on hand whenever I called. My check in with her was the highlight of my stay as I felt at home instantly. If the hotel manager is reading this then I hope he can pass this on to her and consider promoting her to co-manager ☺️😅 The room: very quaint and cute. If you like Downtown Abbey then you will be overjoyed to sleep in the room 😅 The bed was comfortable and I liked the toiletries in the bathroom. They were all evidently high quality products as my usually sensitive skin reacted very positively to the body wash and hand wash. The area itself is so beautiful and one of the most affluent and safest of London so do not hesitate to book if you’re worried about location.

The man at checkout was very abrupt and came across as very cold. The door of the bedroom had a gap so you could hear anything from the corridor. Maybe they should replace the bedroom door. The shower had a curtain only instead of what was formerly a glass door. Water went everywhere as a result.

Situated very near Kew Gardens and with secure parking the hotel has a great atmosphere with very comfortable accommodation supported by wonderful staff that could not be more welcoming and friendly with also great food

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Fantastic location for visiting Kew Gardens, or any London attraction, as ten mins walk to underground. On-site parking. Super friendly staff. Delicious food.

I stayed at the Coach & Horses Kew Green for 9 nights, during a work trip. I must say that this is one of the best experiences I've ever had in terms of hospitality in London! First of all, the staff working there was very welcoming and thoughtful, especially Alicjia, who is one of the most kind and beautiful souls ever met! She is a true gem, treats every single guest as a long-standing friend and she makes you feel like home! Breakfast was quite good with lots of choices (buffet with baked goods, juice, fruits, cereal, yogurt etc. as well as a nice menu of cooked breakfast options), room was extremely quiet and clean, with proper room temperature, lots of amenities, and a super comfy bed! The location is ideal if you want to visit Kew Gardens and Richmond (Kew Gardens tube station is at a walking distance). Will definitely come back one day!

The pub/hotel is in a beautiful location, and our room overlooked the green which meant we had lovely views. The room and bathroom were beautifully decorated and had some character with lovey vintage furniture and interesting artwork. The best part was the close proximity to Kew Gardens, and the fact we could park for free not only the day we arrived but also the day we checked out- such a rarity in London.

Very little to comment on, other than the room being quite expensive (but, most decent places in London are!), and also the ladies toilets in the pub itself were not overly clean. The bathroom in the room however was spotless.

Clean, comfortable rooms. Very polite, helpful and friendly reception staff. Great location on a green near Kew Gardens and about 15 mins walk from the tube station. Room had air conditioning and high was excellent as well as tea and coffee making facilities, and free brownies. Double glazing makes it really quiet.

If you had a lot of luggage some of the rooms would have steps. The pub is very busy and it can be hard to get bar staff attention. A bottle of free water would be brilliant but overall no major issues at all happy to recommend.

This hotel is part of a first-rate pub with excellent food. It is located within walking distance of Kew Gardens which was our main reason for visiting. Our room was clean, well appointed and comfortable. However, the greatest selling point for this hotel is the people. Alicia (sp?) at the front desk is a gem. She's efficient, humorous and always helpful. She made us feel very much at home and was there to help with any questions. We were also very fortunate to have Mandy as a server in the dining room; again, a very present, humorous and helpful lass, The pub also has an excellent pint of bitter.

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We had the pleasure of booking the Coach and Horses for a one night stay before flying back home to Australia. We didn't know until we arrived what an absolute gem we had stumbled upon. The staff across all facilities be it hotel or food were so lovely and even helped us store our bags for the day before our flight in the evening. The room itself was the star of the show. Immaculate vibes from the faux rotary phone to the floral theme on the walls. It's clear a lot of love and effort has been put into the accommodation and it pays off in dividends to combine for a wonderful nights stay. The location of the hotel itself came with its own benefits being so close to the Botanic gardens and only a short bus ride into town it was perfect Even though we were only there for a night we wish it could have been longer and cannot recommend the Coach and Horses enough

Location was perfect for our visit to Kew. Lovely receptionist was amazing - when we left we felt we should take her with us on our next part of our holiday! Mandy in the dining room worked so hard and arranged an impromptu birthday cake for our birthday girl. Hotel was warm and welcoming, delicious breakfast and loved the decor. Rooms were lovely. Bed comfortable, room was quiet. Good coffee machine and joy of joy - fresh milk in the fridge! A hamper of goodies if you needed extras (at an extra cost) and toiletries good quality. My second stay and won't be the last.

Bathroom could do with a bit of a revamp in places, looked like there'd been a leak at some point and the grouting needed a good bleach.